liujie
2025-07-11 c3892d8e7378ea9441689ebe7009b3e02160b7a1
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package com.panzhihua.westcommittee.scheduled;
 
import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
import com.baomidou.mybatisplus.core.conditions.update.LambdaUpdateWrapper;
import com.panzhihua.common.exceptions.ServiceException;
import com.panzhihua.common.model.vos.LoginUserInfoVO;
import com.panzhihua.common.model.vos.R;
import com.panzhihua.common.service.user.UserService;
import com.panzhihua.common.utlis.DateUtils;
import com.panzhihua.westcommittee.dao.ComplaintAuditRecordMapper;
import com.panzhihua.westcommittee.model.dto.ComplaintTimeout;
import com.panzhihua.westcommittee.model.entity.*;
import com.panzhihua.westcommittee.service.*;
import com.panzhihua.westcommittee.utils.AliSmsUtil;
import lombok.RequiredArgsConstructor;
import lombok.extern.slf4j.Slf4j;
import org.springframework.scheduling.annotation.Scheduled;
import org.springframework.stereotype.Component;
import org.springframework.util.CollectionUtils;
 
import java.util.*;
import java.util.stream.Collectors;
 
@Component
@RequiredArgsConstructor
@Slf4j
public class ComplaintTasks {
    private final IComplaintService complaintService;
    private final ComplaintAuditRecordMapper complaintAuditRecordMapper;
    private final IWorkOrderItemConfigService workOrderItemConfigService;
    private final ISystemUserService systemUserService;;
    private final IDepartmentService  departmentService;
    private final IComplaintCommentService complaintCommentService;
 
    /**
     * 诉求超时处理(每天凌晨两点执行)
     */
    @Scheduled(fixedRate = 600000)
    public void complaintTimeout() {
 
        WorkOrderItemConfig config = workOrderItemConfigService.getById(1);
 
        // 超时未处理短信发送及告会上一级督办
        timeOutHandle(config);
 
//        // 诉求超时提醒
//        List<Complaint> complaintList = complaintService.list(new LambdaQueryWrapper<Complaint>()
//                .le(Complaint::getClosingTime, new Date())
//                .eq(Complaint::getStatus, 0));
//        List<MessageNotification> messageNotificationList = new ArrayList<>();
//        complaintList.forEach(complaint -> {
//            complaint.setStatus(2);
//            complaint.setCompletionTime(new Date());
//
//
//            // 代办信息
//            R<LoginUserInfoVO> uR = userService.getUserInfoByUserId(String.valueOf(complaint.getCreateBy()));
//            if (!R.isOk(uR)){
//                log.error("未查询到用户信息");
//            }
//            LoginUserInfoVO data = uR.getData();
//            MessageNotification messageNotification = new MessageNotification();
//            messageNotification.setTitle(complaint.getDescriptionTitle());
//            messageNotification.setUndertakerUserId(String.valueOf(complaint.getSuperiorId()));
//            messageNotification.setUndertakerType(1);
//            messageNotification.setPhone(data.getPhone());
//            messageNotification.setResponseTime(complaint.getClosingTime());
//            messageNotification.setPromptType(1);
//            messageNotification.setReadStatus(0);
//            messageNotification.setCreateTime(new Date());
//            messageNotificationList.add(messageNotification);
//        });
//        complaintService.updateBatchById(complaintList);
//        messageNotificationService.saveBatch(messageNotificationList);
    }
    
    
    /**
     * 自动完成诉求评价
     */
    @Scheduled(cron = "0 1 0 * * ?")
    public void automaticEvaluation() {
        // 诉求超时提醒
        List<Complaint> complaintList = complaintService.getTimeoutAndNotComment();
        for (Complaint complaint : complaintList) {
            ComplaintComment complaintComment = new ComplaintComment();
            complaintComment.setComplaintId(complaint.getId());
            complaintComment.setRate(2);
            complaintComment.setContent("满意");
            complaintComment.setDelFlag(0);
            complaintCommentService.save(complaintComment);
            complaint.setCommentRate(2);
            complaintService.updateById(complaint);
        }
    }
    
 
    // 诉求超时处理
    private void timeOutHandle(WorkOrderItemConfig config) {
 
        List<ComplaintTimeout> complaintTimeoutList = complaintAuditRecordMapper.getComplaintTimeout(
                config.getDistrictHandlingTime() ,
                config.getStreetHandlingTime(),
                config.getCommunityHandlingTime()
              );
 
        if(!complaintTimeoutList.isEmpty()) {
            // 当前不在发送
            complaintService.update(new LambdaUpdateWrapper<Complaint>().in(Complaint::getId, complaintTimeoutList.stream().map(ComplaintTimeout::getComplaintId).collect(Collectors.toList())).set(Complaint::getNowLevelSms, 1));
 
        }
 
        Map<Integer, List<ComplaintTimeout>> timeOutMap = complaintTimeoutList.stream()
                .collect(Collectors.groupingBy(ComplaintTimeout::getNowLevel));
 
        // 区县超时
        List<ComplaintTimeout> districtTimeOutList = timeOutMap.get(2);
        if (!CollectionUtils.isEmpty(districtTimeOutList)){
            // 没有分配的  需要发给层级管理员和纪委
            List<ComplaintTimeout> collect = districtTimeOutList.stream().filter(e -> e.getAssignStatus() == 0).collect(Collectors.toList());
            // 查询状态正常 是区纪委和管理员
            List<SystemUser> districtUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
                    .eq(SystemUser::getAccountLevel, 2)
                    .in(SystemUser::getSystemRoleId,1,2)
                    .eq(SystemUser::getStatus, 1));
            List<String> districtPhoneList = districtUserList.stream().filter(e->e.getSystemRoleId()==1).map(SystemUser::getPhone).collect(Collectors.toList());
            List<String> districtPhoneList1 = districtUserList.stream().filter(e->e.getSystemRoleId()==2).map(SystemUser::getPhone).collect(Collectors.toList());
            collect.forEach(complaintTimeout -> {
                // 发送短信
                if(!districtPhoneList.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                    AliSmsUtil.sendTimeoutMessageAdmin(districtPhoneList,complaintTimeout.getSerialNumber());
                }
                if(!districtPhoneList1.isEmpty()){
                    AliSmsUtil.sendTimeoutMessage(districtPhoneList1,complaintTimeout.getSerialNumber());
                }
            });
 
 
            // 分配了 查询是否有管理员 没有找层级管理员
            List<ComplaintTimeout> collect1 = districtTimeOutList.stream().filter(e -> e.getAssignStatus() == 1).collect(Collectors.toList());
            if(!collect1.isEmpty()){
                // 分配的单位id
                List<Integer> deptIds = collect1.stream().map(ComplaintTimeout::getAssignPersonId).collect(Collectors.toList());
                // 这些单位的管理员
                List<SystemUser> list = systemUserService.list(new LambdaQueryWrapper<SystemUser>().in(SystemUser::getOneDepartmentId, deptIds).in(SystemUser::getSystemRoleId,1,2).eq(SystemUser::getStatus,1));
                collect1.forEach(complaintTimeout -> {
                    // 当前单位的管理员
                    List<SystemUser> systemUsers = list.stream().filter(e -> e.getOneDepartmentId().equals(complaintTimeout.getAssignPersonId())).collect(Collectors.toList());
                    if(!systemUsers.isEmpty()){
                        // 找出当前单位的管理员 纪委
                        List<String> districtPhoneList2 = systemUsers.stream().filter(e->e.getSystemRoleId()==1).map(SystemUser::getPhone).collect(Collectors.toList());
                        List<String> districtPhoneList3 = systemUsers.stream().filter(e->e.getSystemRoleId()==2).map(SystemUser::getPhone).collect(Collectors.toList());
                        // 发送短信
                        if(!districtPhoneList2.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                            AliSmsUtil.sendTimeoutMessageAdmin(districtPhoneList2,complaintTimeout.getSerialNumber());
                        }
                        if(!districtPhoneList3.isEmpty()){
                            AliSmsUtil.sendTimeoutMessage(districtPhoneList3,complaintTimeout.getSerialNumber());
                        }
                    }else {
                        // 发送短信
                        if(!districtPhoneList.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                            AliSmsUtil.sendTimeoutMessageAdmin(districtPhoneList,complaintTimeout.getSerialNumber());
                        }
                        if(!districtPhoneList1.isEmpty()){
                            AliSmsUtil.sendTimeoutMessage(districtPhoneList1,complaintTimeout.getSerialNumber());
                        }
                    }
                });
            }
 
        }
 
        // 街道超时
        List<ComplaintTimeout> streetTimeOutList = timeOutMap.get(3);
        if (!CollectionUtils.isEmpty(streetTimeOutList)){
 
            // 没有分配的  需要发给层级管理员和纪委
            List<ComplaintTimeout> collect = streetTimeOutList.stream().filter(e -> e.getAssignStatus() == 0).collect(Collectors.toList());
 
            List<SystemUser> streetUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
                    .eq(SystemUser::getAccountLevel, 3)
                    .in(SystemUser::getSystemRoleId,1,2)
                    .eq(SystemUser::getStatus, 1));
           collect.forEach(complaintTimeout -> {
               List<String> streetPhoneList = streetUserList.stream().filter(e->e.getSystemRoleId()==1 && e.getStreetId().equals(complaintTimeout.getSuperiorId().toString())).map(SystemUser::getPhone).collect(Collectors.toList());
               List<String> streetPhoneList1 = streetUserList.stream().filter(e->e.getSystemRoleId()==2 && e.getStreetId().equals(complaintTimeout.getSuperiorId().toString())).map(SystemUser::getPhone).collect(Collectors.toList());
               // 发送短信
                if(!streetPhoneList.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                    AliSmsUtil.sendTimeoutMessageAdmin(streetPhoneList,complaintTimeout.getSerialNumber());
                }
                if(!streetPhoneList1.isEmpty()){
                    AliSmsUtil.sendTimeoutMessage(streetPhoneList1,complaintTimeout.getSerialNumber());
                }
            });
 
 
            // 分配了
            List<ComplaintTimeout> collect1 = streetTimeOutList.stream().filter(e -> e.getAssignStatus() == 1).collect(Collectors.toList());
            if(!collect1.isEmpty()){
                List<Integer> deptIds = collect1.stream().map(ComplaintTimeout::getAssignPersonId).collect(Collectors.toList());
                List<SystemUser> list = systemUserService.list(new LambdaQueryWrapper<SystemUser>().in(SystemUser::getOneDepartmentId, deptIds).in(SystemUser::getSystemRoleId,1,2).eq(SystemUser::getStatus,1));
                collect1.forEach(complaintTimeout -> {
                    List<SystemUser> systemUsers = list.stream().filter(e -> e.getOneDepartmentId().equals(complaintTimeout.getAssignPersonId())).collect(Collectors.toList());
                    if(!systemUsers.isEmpty()){
                        List<String> streetPhoneList2 = systemUsers.stream().filter(e->e.getSystemRoleId()==1).map(SystemUser::getPhone).collect(Collectors.toList());
                        List<String> streetPhoneList3 = systemUsers.stream().filter(e->e.getSystemRoleId()==2).map(SystemUser::getPhone).collect(Collectors.toList());
                        // 发送短信
                        if(!streetPhoneList2.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                            AliSmsUtil.sendTimeoutMessageAdmin(streetPhoneList2,complaintTimeout.getSerialNumber());
                        }
                        if(!streetPhoneList3.isEmpty()){
                            AliSmsUtil.sendTimeoutMessage(streetPhoneList3,complaintTimeout.getSerialNumber());
                        }
                    }else {
                        List<String> streetPhoneList = streetUserList.stream().filter(e->e.getSystemRoleId()==1 && e.getStreetId().equals(complaintTimeout.getSuperiorId().toString())).map(SystemUser::getPhone).collect(Collectors.toList());
                        List<String> streetPhoneList1 = streetUserList.stream().filter(e->e.getSystemRoleId()==2 && e.getStreetId().equals(complaintTimeout.getSuperiorId().toString())).map(SystemUser::getPhone).collect(Collectors.toList());
                        // 发送短信
                        if(!streetPhoneList.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                            AliSmsUtil.sendTimeoutMessageAdmin(streetPhoneList,complaintTimeout.getSerialNumber());
                        }
                        if(!streetPhoneList1.isEmpty()){
                            AliSmsUtil.sendTimeoutMessage(streetPhoneList1,complaintTimeout.getSerialNumber());
                        }
                    }
                });
            }
 
 
 
        }
 
        // 社区超时
        List<ComplaintTimeout> communityTimeOutList = timeOutMap.get(4);
        if (!CollectionUtils.isEmpty(communityTimeOutList)){
            List<ComplaintTimeout> collect = communityTimeOutList.stream().filter(e -> e.getAssignStatus() == 0).collect(Collectors.toList());
 
 
 
            List<SystemUser> communityUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
                    .eq(SystemUser::getAccountLevel, 4)
                    .in(SystemUser::getSystemRoleId,1,2)
                    .eq(SystemUser::getStatus, 1));
            collect.forEach(complaintTimeout -> {
                List<String> communityPhoneList = communityUserList.stream().filter(e->e.getSystemRoleId()==1 && e.getCommunityId().equals(complaintTimeout.getSuperiorId())).map(SystemUser::getPhone).collect(Collectors.toList());
                List<String> communityPhoneList1 = communityUserList.stream().filter(e->e.getSystemRoleId()==2 && e.getCommunityId().equals(complaintTimeout.getSuperiorId())).map(SystemUser::getPhone).collect(Collectors.toList());
 
                // 发送短信
                if(!communityPhoneList.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                    AliSmsUtil.sendTimeoutMessageAdmin(communityPhoneList, complaintTimeout.getSerialNumber());
                }
                if(!communityPhoneList1.isEmpty()){
                    AliSmsUtil.sendTimeoutMessage(communityPhoneList1,complaintTimeout.getSerialNumber());
                }
            });
 
 
            // 分配了
            List<ComplaintTimeout> collect1 = communityTimeOutList.stream().filter(e -> e.getAssignStatus() == 1).collect(Collectors.toList());
            if(!collect1.isEmpty()){
                List<Integer> deptIds = collect1.stream().map(ComplaintTimeout::getAssignPersonId).collect(Collectors.toList());
                List<SystemUser> list = systemUserService.list(new LambdaQueryWrapper<SystemUser>().in(SystemUser::getOneDepartmentId, deptIds).in(SystemUser::getSystemRoleId,1,2).eq(SystemUser::getStatus,1));
                collect1.forEach(complaintTimeout -> {
                    List<SystemUser> systemUsers = list.stream().filter(e -> e.getOneDepartmentId().equals(complaintTimeout.getAssignPersonId())).collect(Collectors.toList());
                    if(!systemUsers.isEmpty()){
                        List<String> communityPhoneList2 = systemUsers.stream().filter(e->e.getSystemRoleId()==1).map(SystemUser::getPhone).collect(Collectors.toList());
                        List<String> communityPhoneList3 = systemUsers.stream().filter(e->e.getSystemRoleId()==2).map(SystemUser::getPhone).collect(Collectors.toList());
                        // 发送短信
                        if(!communityPhoneList2.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                            AliSmsUtil.sendTimeoutMessageAdmin(communityPhoneList2, complaintTimeout.getSerialNumber());
                        }
                        if(!communityPhoneList3.isEmpty()){
                            AliSmsUtil.sendTimeoutMessage(communityPhoneList3,complaintTimeout.getSerialNumber());
                        }
                    }else {
                        List<String> communityPhoneList = communityUserList.stream().filter(e->e.getSystemRoleId()==1 && e.getCommunityId().equals(complaintTimeout.getSuperiorId())).map(SystemUser::getPhone).collect(Collectors.toList());
                        List<String> communityPhoneList1 = communityUserList.stream().filter(e->e.getSystemRoleId()==2 && e.getCommunityId().equals(complaintTimeout.getSuperiorId())).map(SystemUser::getPhone).collect(Collectors.toList());
                        // 发送短信
                        if(!communityPhoneList.isEmpty() && !complaintTimeout.getProblemType().equals("纪委")){
                            AliSmsUtil.sendTimeoutMessageAdmin(communityPhoneList, complaintTimeout.getSerialNumber());
                        }
                        if(!communityPhoneList1.isEmpty()){
                            AliSmsUtil.sendTimeoutMessage(communityPhoneList1,complaintTimeout.getSerialNumber());
                        }
                    }
                });
            }
        }
 
 
 
 
 
 
 
    }
 
}