package com.panzhihua.sangeshenbian.service;
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import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
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import com.panzhihua.common.model.vos.LoginUserInfoVO;
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import com.panzhihua.sangeshenbian.model.dto.ComplaintCompletionDTO;
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import com.panzhihua.sangeshenbian.model.dto.ComplaintProcessDTO;
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import com.panzhihua.sangeshenbian.model.dto.*;
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import com.panzhihua.sangeshenbian.model.entity.Complaint;
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import com.baomidou.mybatisplus.extension.service.IService;
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import com.panzhihua.sangeshenbian.model.entity.ComplaintAuditRecord;
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import com.panzhihua.sangeshenbian.model.entity.ComplaintProgress;
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import com.panzhihua.sangeshenbian.model.query.BasePage;
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import com.panzhihua.sangeshenbian.model.query.ComplaintQuery;
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import com.panzhihua.sangeshenbian.model.vo.ComplaintTodoVO;
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import com.panzhihua.sangeshenbian.model.vo.ComplaintVO;
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import com.panzhihua.sangeshenbian.model.vo.DispatchVO;
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import java.util.List;
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/**
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* <p>
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* 问题报告表 服务类
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* </p>
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*
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* @author
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* @since 2025-02-22
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*/
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public interface IComplaintService extends IService<Complaint> {
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void saveComplaint(Complaint complaint,LoginUserInfoVO loginUserInfoVO);
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/**
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* 诉求列表
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*
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* @param query
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* @param loginUserInfoVO
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* @return
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*/
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Page<ComplaintVO> complaintList(ComplaintQuery query, LoginUserInfoVO loginUserInfoVO);
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/**
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* 工单详情
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* @param id
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* @return
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*/
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ComplaintVO detail(Long id, LoginUserInfoVO loginUserInfoVO);
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/**
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* 保存办理进度
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*
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* @param dto
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* @param loginUserInfoVO
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*/
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void saveProcess(ComplaintProcessDTO dto, LoginUserInfoVO loginUserInfoVO);
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/**
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* 办理结果录入
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*
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* @param dto
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* @param loginUserInfoVO
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*/
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void saveResult(ComplaintCompletionDTO dto, LoginUserInfoVO loginUserInfoVO);
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/**
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* 办理进度列表
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* @param complaintId
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* @return
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*/
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List<ComplaintProgress> progress(Long complaintId);
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/**
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* 诉求上报
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*/
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void saveReport(ComplaintReportDTO dto, LoginUserInfoVO loginUserInfoVO);
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/**
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* 诉求下派
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*/
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void saveDispatch(ComplaintDispatch dto, LoginUserInfoVO loginUserInfoVO);
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/**
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* 上报审核
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* @param complaintReporAuditDTO
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* @param loginUserInfoVO
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*/
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void reportAudit(ComplaintReporAuditDTO complaintReporAuditDTO, LoginUserInfoVO loginUserInfoVO);
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/**
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* 延期申请
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*/
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void saveDelay(ComplaintDelayDTO dto, LoginUserInfoVO loginUserInfoVO);
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/**
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* 延期审核
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*/
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void delayAudit(ComplaintDelayAuditDTO complaintDelayAuditDTO, LoginUserInfoVO loginUserInfoVO);
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List<DispatchVO> getDispatchList(LoginUserInfoVO loginUserInfoVO);
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/**
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* 获取待办诉求
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* @param page
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* @param loginUserInfo
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* @return
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*/
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Page<ComplaintTodoVO> getTodoList(BasePage page, LoginUserInfoVO loginUserInfo);
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/**
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* 延期情况说明
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* @param complaintId
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* @return
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*/
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ComplaintAuditRecord delayDetail(Long complaintId);
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/**
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* 获取超时未评价的数据
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* @return
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*/
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List<Complaint> getTimeoutAndNotComment();
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}
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