package com.panzhihua.sangeshenbian.service.impl;
|
|
import cn.hutool.core.bean.BeanUtil;
|
import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
|
import com.baomidou.mybatisplus.core.conditions.update.LambdaUpdateWrapper;
|
import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
|
import com.panzhihua.common.model.vos.LoginUserInfoVO;
|
import com.panzhihua.sangeshenbian.model.dto.ComplaintCompletionDTO;
|
import com.panzhihua.sangeshenbian.model.dto.ComplaintProcessDTO;
|
import com.panzhihua.sangeshenbian.model.entity.Complaint;
|
import com.panzhihua.common.exceptions.ServiceException;
|
import com.panzhihua.sangeshenbian.enums.ReportTypeEnum;
|
import com.panzhihua.sangeshenbian.model.dto.*;
|
import com.panzhihua.sangeshenbian.model.entity.*;
|
import com.panzhihua.sangeshenbian.enums.ProcessStatusEnum;
|
import com.panzhihua.sangeshenbian.dao.ComplaintMapper;
|
import com.panzhihua.sangeshenbian.model.entity.ComplaintFlow;
|
import com.panzhihua.sangeshenbian.model.entity.ComplaintProgress;
|
import com.panzhihua.sangeshenbian.model.entity.SystemUser;
|
import com.panzhihua.sangeshenbian.model.query.BasePage;
|
import com.panzhihua.sangeshenbian.model.query.ComplaintQuery;
|
import com.panzhihua.sangeshenbian.model.vo.ComplaintTodoVO;
|
import com.panzhihua.sangeshenbian.service.IComplaintFlowService;
|
import com.panzhihua.sangeshenbian.service.IComplaintProgressService;
|
import com.panzhihua.sangeshenbian.service.IComplaintService;
|
import com.panzhihua.sangeshenbian.model.vo.DispatchVO;
|
import com.panzhihua.sangeshenbian.service.*;
|
import com.baomidou.mybatisplus.extension.service.impl.ServiceImpl;
|
import com.panzhihua.sangeshenbian.model.vo.ComplaintVO;
|
import com.panzhihua.sangeshenbian.service.ISystemUserService;
|
import lombok.RequiredArgsConstructor;
|
import org.springframework.stereotype.Service;
|
|
import java.text.SimpleDateFormat;
|
import java.util.ArrayList;
|
import java.util.Date;
|
import java.util.List;
|
import java.util.Optional;
|
|
import static cn.hutool.core.util.ObjectUtil.isNull;
|
|
/**
|
* <p>
|
* 问题报告表 服务实现类
|
* </p>
|
*
|
* @author
|
* @since 2025-02-22
|
*/
|
@Service
|
@RequiredArgsConstructor
|
public class ComplaintServiceImpl extends ServiceImpl<ComplaintMapper, Complaint> implements IComplaintService {
|
private final ISystemUserService systemUserService;
|
private final IComplaintFlowService complaintFlowService;
|
private final IComplaintProgressService complaintProgressService;
|
|
private final IComplaintAuditRecordService complaintAuditRecordService;
|
private final IBcRegionService bcRegionService;
|
private final IComStreetService comStreetService;
|
private final IComActService comActService;
|
|
@Override
|
public void saveComplaint(Complaint complaint, Long userId) {
|
// 获取当前日期（年月日）
|
String datePrefix = new SimpleDateFormat("yyyyMMdd").format(new Date());
|
|
// 查询当前日期的最大流水号
|
Complaint lastComplaint = getOne(new LambdaQueryWrapper<Complaint>()
|
.likeRight(Complaint::getSerialNumber, datePrefix) // 查询以当前日期开头的流水号
|
.orderByDesc(Complaint::getSerialNumber)
|
.last("limit 1"));
|
|
String serialNumber;
|
if (isNull(lastComplaint)) {
|
// 如果当天没有记录，从 0001 开始
|
serialNumber = datePrefix + "0001";
|
} else {
|
// 获取当前日期的最大流水号，并递增
|
String lastSerialNumber = lastComplaint.getSerialNumber();
|
int num = Integer.parseInt(lastSerialNumber.substring(lastSerialNumber.length() - 4)); // 提取后4位数字
|
serialNumber = datePrefix + String.format("%04d", num + 1); // 递增并格式化为4位
|
}
|
|
// 设置流水号
|
complaint.setSerialNumber(serialNumber);
|
|
// 设置其他字段
|
complaint.setStatus(ProcessStatusEnum.PROCESSING.getCode());
|
complaint.setCreateTime(new Date(System.currentTimeMillis()));
|
complaint.setCreateBy(userId);
|
complaint.setUpdateBy(userId);
|
complaint.setUpdateTime(new Date(System.currentTimeMillis()));
|
|
// 保存诉求记录
|
save(complaint);
|
}
|
|
/**
|
* @param query
|
* @param loginUserInfoVO
|
* @return
|
*/
|
@Override
|
public Page<ComplaintVO> complaintList(ComplaintQuery query, LoginUserInfoVO loginUserInfoVO) {
|
Page<ComplaintVO> page = new Page<>(query.getPageNum(), query.getPageSize());
|
//判断当前登录用户级别，查询对应工单
|
Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone());
|
String targetId = "";
|
int isSuperior = 0;
|
//上级
|
if (systemUserByPhone.isPresent()) {
|
SystemUser systemUser = systemUserByPhone.get();
|
Integer accountLevel = systemUser.getAccountLevel();
|
switch (accountLevel) {
|
case 1:
|
//市级
|
targetId = "510400";
|
break;
|
case 2:
|
//区县级
|
targetId = systemUser.getDistrictsCode();
|
break;
|
case 3:
|
//街道
|
targetId = systemUser.getStreetCode();
|
break;
|
case 4:
|
//社区
|
targetId = systemUser.getCommunityCode();
|
break;
|
}
|
isSuperior = 1;
|
} else {
|
//党员
|
targetId = loginUserInfoVO.getUserId().toString();
|
}
|
//查询对应诉求
|
page = baseMapper.selectComplaintPage(page, query, targetId,isSuperior);
|
return page;
|
}
|
|
/**
|
* 工单详情
|
* @param id
|
* @return
|
*/
|
@Override
|
public ComplaintVO detail(Long id) {
|
ComplaintVO detail = baseMapper.getDetail(id);
|
if (detail.getStatus().equals(0)) {
|
List<ComplaintFlow> list = complaintFlowService.lambdaQuery().eq(ComplaintFlow::getComplaintId, id).orderByAsc(ComplaintFlow::getCreateTime).list();
|
detail.setComplaintFlows(list);
|
}
|
//查询办理进度
|
List<ComplaintProgress> list = complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, id)
|
.orderByAsc(ComplaintProgress::getCreateTime).list();
|
detail.setComplaintProgresses(list);
|
return detail;
|
}
|
|
/**
|
* 办理进度录入
|
*
|
* @param dto
|
* @param loginUserInfoVO
|
*/
|
@Override
|
public void saveProcess(ComplaintProcessDTO dto, LoginUserInfoVO loginUserInfoVO) {
|
ComplaintProgress complaintProgress = BeanUtil.copyProperties(dto, ComplaintProgress.class);
|
complaintProgress.setCreateTime(new Date());
|
complaintProgress.setCreateBy(loginUserInfoVO.getUserId());
|
complaintProgress.setCreateByName(loginUserInfoVO.getName());
|
complaintProgressService.save(complaintProgress);
|
}
|
|
/**
|
* 办理结果录入
|
*
|
* @param dto
|
* @param loginUserInfoVO
|
*/
|
@Override
|
public void saveResult(ComplaintCompletionDTO dto, LoginUserInfoVO loginUserInfoVO) {
|
Complaint complaint = BeanUtil.copyProperties(dto, Complaint.class);
|
complaint.setUpdateTime(new Date());
|
complaint.setCompletionUserId(loginUserInfoVO.getUserId());
|
complaint.setCompletionUsername(loginUserInfoVO.getName());
|
complaint.setCompletionTime(new Date());
|
this.updateById(complaint);
|
}
|
/**
|
* 办理进度列表
|
* @param complaintId
|
* @return
|
*/
|
@Override
|
public List<ComplaintProgress> progress(Long complaintId) {
|
//查询办理进度
|
return complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, complaintId)
|
.orderByAsc(ComplaintProgress::getCreateTime).list();
|
}
|
|
@Override
|
public void saveReport(ComplaintReportDTO dto, LoginUserInfoVO loginUserInfoVO) {
|
String phone = loginUserInfoVO.getPhone();
|
|
SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
|
.eq(SystemUser::getPhone, phone)
|
.eq(SystemUser::getIsAdmin, 1)
|
.eq(SystemUser::getStatus, 3)
|
.last("LIMIT 1"));
|
|
Long superiorId;
|
int reportType;
|
if (adminUser == null) {
|
superiorId = loginUserInfoVO.getCommunityId();
|
reportType = ReportTypeEnum.COMMUNITY.getCode();
|
} else {
|
int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
|
if (accountLevel == 1) {
|
throw new ServiceException("市级账号,无法上报！");
|
}
|
reportType = accountLevel + 1;
|
|
// 使用基本类型比较并补充默认分支
|
if (accountLevel == ReportTypeEnum.COMMUNITY.getCode()) {
|
superiorId = Long.parseLong(adminUser.getStreetCode());
|
} else if (accountLevel == ReportTypeEnum.STREET.getCode()) {
|
superiorId = Long.parseLong(adminUser.getDistrictsCode());
|
} else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
|
superiorId = 510400L; // 攀枝花市
|
} else {
|
// 处理未预期的账号等级
|
throw new ServiceException("未知的账号等级");
|
}
|
}
|
|
Complaint complaint = getById(dto.getComplaintId());
|
complaint.setReportType(reportType);
|
complaint.setSuperiorId(superiorId);
|
updateById(complaint);
|
|
// 标记最新
|
complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
|
.eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
|
.set(ComplaintAuditRecord::getLatestFlag,false));
|
|
// 添加审核记录
|
complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 2, dto.getComment(), loginUserInfoVO.getUserId());
|
}
|
|
@Override
|
public void saveDispatch(ComplaintDispatch dto, LoginUserInfoVO loginUserInfoVO) {
|
String phone = loginUserInfoVO.getPhone();
|
SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
|
.eq(SystemUser::getPhone, phone)
|
.eq(SystemUser::getIsAdmin, 1)
|
.eq(SystemUser::getStatus, 3)
|
.last("LIMIT 1"));
|
|
if (adminUser == null) {
|
throw new ServiceException("无权下派");
|
}
|
|
long superiorId;
|
int reportType;
|
int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
|
if (accountLevel == 1) {
|
throw new ServiceException("市级账号,无法上报！");
|
}
|
reportType = accountLevel - 1;
|
|
// 使用基本类型比较并补充默认分支
|
if (accountLevel == ReportTypeEnum.STREET.getCode()) {
|
superiorId = Long.parseLong(adminUser.getCommunityCode());
|
} else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
|
superiorId = Long.parseLong(adminUser.getStreetCode());
|
} else if (accountLevel == ReportTypeEnum.CITY.getCode()) {
|
superiorId = Long.parseLong(adminUser.getDistrictsCode());
|
} else {
|
// 处理未预期的账号等级
|
throw new ServiceException("未知的账号等级");
|
}
|
|
Complaint complaint = getById(dto.getComplaintId());
|
complaint.setReportType(reportType);
|
complaint.setSuperiorId(superiorId);
|
updateById(complaint);
|
|
// 添加流转记录
|
complaintFlowService.createFlow(dto.getComplaintId(), 1, loginUserInfoVO.getUserId());
|
}
|
|
@Override
|
public void reportAudit(ComplaintReporAuditDTO complaintReporAuditDTO, LoginUserInfoVO loginUserInfoVO) {
|
complaintAuditRecordService.audit(complaintReporAuditDTO.getId(), loginUserInfoVO.getUserId(),
|
complaintReporAuditDTO.getAuditResult(), complaintReporAuditDTO.getRejectReason());
|
|
// 添加流转记录
|
ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.getById(complaintReporAuditDTO.getId());
|
complaintFlowService.createFlow(complaintAuditRecord.getComplaintId(), 0, loginUserInfoVO.getUserId());
|
}
|
|
|
@Override
|
public void saveDelay(ComplaintDelayDTO dto, LoginUserInfoVO loginUserInfoVO) {
|
// 标记最新
|
complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
|
.eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
|
.set(ComplaintAuditRecord::getLatestFlag,false));
|
// 添加审核记录
|
complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 1, dto.getComment(), loginUserInfoVO.getUserId());
|
}
|
|
|
@Override
|
public void delayAudit(ComplaintDelayAuditDTO complaintDelayAuditDTO, LoginUserInfoVO loginUserInfoVO) {
|
complaintAuditRecordService.audit(complaintDelayAuditDTO.getId(), loginUserInfoVO.getUserId(),
|
complaintDelayAuditDTO.getAuditResult(), complaintDelayAuditDTO.getRejectReason());
|
}
|
|
@Override
|
public List<DispatchVO> getDispatchList(LoginUserInfoVO loginUserInfoVO) {
|
|
String phone = loginUserInfoVO.getPhone();
|
SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
|
.eq(SystemUser::getPhone, phone)
|
.eq(SystemUser::getIsAdmin, 1)
|
.eq(SystemUser::getStatus, 3)
|
.last("LIMIT 1"));
|
|
if (adminUser == null) {
|
throw new ServiceException("无权下派");
|
}
|
int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
|
if (accountLevel == 1) {
|
throw new ServiceException("市级账号,无法上报！");
|
}
|
|
// 使用基本类型比较并补充默认分支
|
List<DispatchVO> dispatchVOList = new ArrayList<>();
|
if (accountLevel == ReportTypeEnum.STREET.getCode()) {
|
List<ComAct> list = comActService.list();
|
for (ComAct comAct : list) {
|
DispatchVO dispatchVO = new DispatchVO();
|
dispatchVO.setId(comAct.getCommunityId());
|
dispatchVO.setName(comAct.getName());
|
dispatchVOList.add(dispatchVO);
|
}
|
} else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
|
List<ComStreet> list = comStreetService.list();
|
for (ComStreet street : list) {
|
DispatchVO dispatchVO = new DispatchVO();
|
dispatchVO.setId(Long.valueOf(street.getStreetId()));
|
dispatchVO.setName(street.getName());
|
dispatchVOList.add(dispatchVO);
|
}
|
} else if (accountLevel == ReportTypeEnum.CITY.getCode()) {
|
List<BcRegion> list = bcRegionService.list(new LambdaQueryWrapper<BcRegion>()
|
.eq(BcRegion::getHierarchyOrder, 3));
|
for (BcRegion region : list) {
|
DispatchVO dispatchVO = new DispatchVO();
|
dispatchVO.setId(Long.valueOf(region.getRegionCode()));
|
dispatchVO.setName(region.getRegionName());
|
dispatchVOList.add(dispatchVO);
|
}
|
} else {
|
// 处理未预期的账号等级
|
throw new ServiceException("未知的账号等级");
|
}
|
return dispatchVOList;
|
}
|
/**
|
* 获取待办诉求
|
* @param basePage
|
* @param loginUserInfo
|
* @return
|
*/
|
@Override
|
public Page<ComplaintTodoVO> getTodoList(BasePage basePage, LoginUserInfoVO loginUserInfo) {
|
Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfo.getPhone());
|
String targetId = "";
|
int isSuperior = 0;
|
//上级
|
if (systemUserByPhone.isPresent()) {
|
SystemUser systemUser = systemUserByPhone.get();
|
Integer accountLevel = systemUser.getAccountLevel();
|
switch (accountLevel) {
|
case 1:
|
//市级
|
targetId = "510400";
|
break;
|
case 2:
|
//区县级
|
targetId = systemUser.getDistrictsCode();
|
break;
|
case 3:
|
//街道
|
targetId = systemUser.getStreetCode();
|
break;
|
case 4:
|
//社区
|
targetId = systemUser.getCommunityCode();
|
break;
|
}
|
isSuperior = 1;
|
} else {
|
//党员
|
targetId = loginUserInfo.getUserId().toString();
|
}
|
Page<ComplaintTodoVO> page = baseMapper.getTodoList(new Page<>(basePage.getPageNum(), basePage.getPageSize()), targetId,isSuperior);
|
return page;
|
}
|
/**
|
* 延期情况说明
|
* @param complaintId
|
* @return
|
*/
|
@Override
|
public ComplaintAuditRecord delayDetail(Long complaintId) {
|
return complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaintId)
|
.eq(ComplaintAuditRecord::getAuditType, 1)
|
.eq(ComplaintAuditRecord::getLatestFlag, true)
|
.last("LIMIT 1").one();
|
}
|
}
|
