package com.panzhihua.sangeshenbian.scheduled;
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import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
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import com.panzhihua.common.exceptions.ServiceException;
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import com.panzhihua.common.model.vos.LoginUserInfoVO;
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import com.panzhihua.common.model.vos.R;
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import com.panzhihua.common.service.user.UserService;
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import com.panzhihua.common.utlis.DateUtils;
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import com.panzhihua.sangeshenbian.dao.ComplaintAuditRecordMapper;
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import com.panzhihua.sangeshenbian.model.dto.ComplaintTimeout;
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import com.panzhihua.sangeshenbian.model.entity.*;
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import com.panzhihua.sangeshenbian.service.*;
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import com.panzhihua.sangeshenbian.utils.AliSmsUtil;
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import lombok.RequiredArgsConstructor;
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import lombok.extern.slf4j.Slf4j;
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import org.springframework.scheduling.annotation.Scheduled;
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import org.springframework.stereotype.Component;
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import org.springframework.util.CollectionUtils;
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import java.util.*;
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import java.util.stream.Collectors;
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@Component
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@RequiredArgsConstructor
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@Slf4j
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public class ComplaintTasks {
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private final IComplaintService complaintService;
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private final ComplaintAuditRecordMapper complaintAuditRecordMapper;
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private final IWorkOrderItemConfigService workOrderItemConfigService;
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private final ISystemUserService systemUserService;;
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private final UserService userService;
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private final IMessageNotificationService messageNotificationService;
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private final IComplaintCommentService complaintCommentService;
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/**
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* 诉求超时处理(每天凌晨两点执行)
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*/
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@Scheduled(cron = "0 0 2 * * ?")
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public void complaintTimeout() {
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WorkOrderItemConfig config = workOrderItemConfigService.getById(1);
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Integer demandProcessingTime = config.getDemandProcessingTime();
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// 超时未处理短信发送及告会上一级督办
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timeOutHandle(config,demandProcessingTime);
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// 临期提醒
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reminderHandle(config, demandProcessingTime);
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// 诉求超时提醒
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List<Complaint> complaintList = complaintService.list(new LambdaQueryWrapper<Complaint>()
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.le(Complaint::getClosingTime, new Date())
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.eq(Complaint::getStatus, 0));
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List<MessageNotification> messageNotificationList = new ArrayList<>();
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complaintList.forEach(complaint -> {
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complaint.setStatus(2);
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complaint.setCompletionTime(new Date());
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// 代办信息
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R<LoginUserInfoVO> uR = userService.getUserInfoByUserId(String.valueOf(complaint.getCreateBy()));
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if (!R.isOk(uR)){
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log.error("未查询到用户信息");
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}
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LoginUserInfoVO data = uR.getData();
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MessageNotification messageNotification = new MessageNotification();
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messageNotification.setTitle(complaint.getDescriptionTitle());
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messageNotification.setUndertakerUserId(String.valueOf(complaint.getSuperiorId()));
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messageNotification.setUndertakerType(1);
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messageNotification.setPhone(data.getPhone());
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messageNotification.setResponseTime(complaint.getClosingTime());
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messageNotification.setPromptType(1);
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messageNotification.setReadStatus(0);
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messageNotification.setCreateTime(new Date());
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messageNotificationList.add(messageNotification);
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});
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complaintService.updateBatchById(complaintList);
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messageNotificationService.saveBatch(messageNotificationList);
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}
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/**
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* 自动完成诉求评价
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*/
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@Scheduled(cron = "0 1 0 * * ?")
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public void automaticEvaluation() {
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// 诉求超时提醒
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List<Complaint> complaintList = complaintService.getTimeoutAndNotComment();
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for (Complaint complaint : complaintList) {
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ComplaintComment complaintComment = new ComplaintComment();
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complaintComment.setComplaintId(complaint.getId());
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complaintComment.setRate(2);
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complaintComment.setContent("满意");
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complaintComment.setDelFlag(0);
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complaintCommentService.save(complaintComment);
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complaint.setCommentRate(2);
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complaintService.updateById(complaint);
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}
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}
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// 诉求超时处理
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private void timeOutHandle(WorkOrderItemConfig config,Integer demandProcessingTime) {
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List<ComplaintTimeout> complaintTimeoutList = complaintAuditRecordMapper.getComplaintTimeout(
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config.getCityHandlingTime() + demandProcessingTime,
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config.getDistrictHandlingTime() + demandProcessingTime,
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config.getStreetHandlingTime() + demandProcessingTime,
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config.getCommunityHandlingTime() + demandProcessingTime,
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config.getPartyMemberHandlingTime() + demandProcessingTime);
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Map<Integer, List<ComplaintTimeout>> timeOutMap = complaintTimeoutList.stream()
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.collect(Collectors.groupingBy(ComplaintTimeout::getReportType));
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// 市超时
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List<ComplaintTimeout> cityTimeOutList = timeOutMap.get(1);
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if (!CollectionUtils.isEmpty(cityTimeOutList)){
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List<SystemUser> cityUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
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.eq(SystemUser::getAccountLevel, 1)
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.eq(SystemUser::getStatus, 1));
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List<String> cityPhoneList = cityUserList.stream().map(SystemUser::getPhone).collect(Collectors.toList());
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cityTimeOutList.forEach(complaintTimeout -> {
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// 发送短信
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AliSmsUtil.sendTimeoutMessage(cityPhoneList,complaintTimeout.getTitle());
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});
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}
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// 区县超时
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List<ComplaintTimeout> districtTimeOutList = timeOutMap.get(2);
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if (!CollectionUtils.isEmpty(districtTimeOutList)){
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districtTimeOutList.forEach(complaintTimeout -> {
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List<SystemUser> districtUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
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.eq(SystemUser::getAccountLevel, 2)
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.eq(SystemUser::getDistrictsCode, complaintTimeout.getSuperiorId())
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.eq(SystemUser::getStatus, 1));
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List<String> districtPhoneList = districtUserList.stream().map(SystemUser::getPhone).collect(Collectors.toList());
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// 发送短信
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AliSmsUtil.sendTimeoutMessage(districtPhoneList,complaintTimeout.getTitle());
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});
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}
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// 街道超时
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List<ComplaintTimeout> streetTimeOutList = timeOutMap.get(3);
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if (!CollectionUtils.isEmpty(streetTimeOutList)){
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streetTimeOutList.forEach(complaintTimeout -> {
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List<SystemUser> streetUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
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.eq(SystemUser::getAccountLevel, 3)
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.eq(SystemUser::getStreetId, complaintTimeout.getSuperiorId())
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.eq(SystemUser::getStatus, 1));
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List<String> streetPhoneList = streetUserList.stream().map(SystemUser::getPhone).collect(Collectors.toList());
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// 发送短信
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AliSmsUtil.sendTimeoutMessage(streetPhoneList,complaintTimeout.getTitle());
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});
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}
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// 社区超时
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List<ComplaintTimeout> communityTimeOutList = timeOutMap.get(4);
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if (!CollectionUtils.isEmpty(communityTimeOutList)){
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communityTimeOutList.forEach(complaintTimeout -> {
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List<SystemUser> communityUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
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.eq(SystemUser::getAccountLevel, 4)
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.eq(SystemUser::getCommunityId, complaintTimeout.getSuperiorId())
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.eq(SystemUser::getStatus, 1));
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List<String> communityPhoneList = communityUserList.stream().map(SystemUser::getPhone).collect(Collectors.toList());
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// 发送短信
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AliSmsUtil.sendTimeoutMessage(communityPhoneList,complaintTimeout.getTitle());
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});
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}
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// 党员超时
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List<ComplaintTimeout> partyMemberTimeOutList = timeOutMap.get(5);
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if (!CollectionUtils.isEmpty(partyMemberTimeOutList)){
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partyMemberTimeOutList.forEach(complaintTimeout -> {
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R<LoginUserInfoVO> uR = userService.getUserInfoByUserId(String.valueOf(complaintTimeout.getCreateBy()));
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if (!R.isOk(uR)){
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throw new ServiceException("获取用户信息失败");
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}
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LoginUserInfoVO data = uR.getData();
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AliSmsUtil.sendTimeoutMessage(Collections.singletonList(data.getPhone()),complaintTimeout.getTitle());
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});
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}
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}
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// 临期提醒
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private void reminderHandle(WorkOrderItemConfig config,Integer demandProcessingTime) {
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List<ComplaintTimeout> complaintTimeoutList = complaintAuditRecordMapper.getComplaintTimeout(
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demandProcessingTime - config.getCityDeadlineReminder(),
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demandProcessingTime - config.getDistrictDeadlineReminder(),
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demandProcessingTime - config.getStreetDeadlineReminder(),
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demandProcessingTime - config.getCommunityDeadlineReminder(),
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demandProcessingTime - config.getPartyMemberDeadlineReminder());
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Map<Integer, List<ComplaintTimeout>> timeOutMap = complaintTimeoutList.stream()
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.collect(Collectors.groupingBy(ComplaintTimeout::getReportType));
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// 市超时
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List<ComplaintTimeout> cityTimeOutList = timeOutMap.get(1);
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if (!CollectionUtils.isEmpty(cityTimeOutList)){
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List<SystemUser> cityUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
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.eq(SystemUser::getAccountLevel, 1)
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.eq(SystemUser::getStatus, 1));
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List<String> cityPhoneList = cityUserList.stream().map(SystemUser::getPhone).collect(Collectors.toList());
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cityTimeOutList.forEach(complaintTimeout -> {
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// 发送短信
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Date closingTime = complaintTimeout.getClosingTime();
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int daysRemaining = DateUtils.retrieveRemainingDays(closingTime);
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AliSmsUtil.sendExpireMessage(cityPhoneList,complaintTimeout.getTitle(),closingTime, daysRemaining);
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// 代办信息
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List<MessageNotification> messageNotificationList = new ArrayList<>();
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for (String phone : cityPhoneList) {
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MessageNotification messageNotification = new MessageNotification();
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messageNotification.setTitle(complaintTimeout.getTitle());
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messageNotification.setUndertakerUserId(String.valueOf(complaintTimeout.getSuperiorId()));
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messageNotification.setUndertakerType(1);
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messageNotification.setPhone(phone);
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messageNotification.setResponseTime(complaintTimeout.getClosingTime());
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messageNotification.setPromptType(1);
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messageNotification.setReadStatus(0);
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messageNotification.setCreateTime(new Date());
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}
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messageNotificationService.saveBatch(messageNotificationList);
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});
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}
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// 区县超时
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List<ComplaintTimeout> districtTimeOutList = timeOutMap.get(2);
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if (!CollectionUtils.isEmpty(districtTimeOutList)){
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districtTimeOutList.forEach(complaintTimeout -> {
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List<SystemUser> districtUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
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.eq(SystemUser::getAccountLevel, 2)
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.eq(SystemUser::getDistrictsCode, complaintTimeout.getSuperiorId())
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.eq(SystemUser::getStatus, 1));
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List<String> districtPhoneList = districtUserList.stream().map(SystemUser::getPhone).collect(Collectors.toList());
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// 发送短信
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Date closingTime = complaintTimeout.getClosingTime();
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int daysRemaining = DateUtils.retrieveRemainingDays(closingTime);
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AliSmsUtil.sendExpireMessage(districtPhoneList,complaintTimeout.getTitle(),closingTime, daysRemaining);
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// 代办信息
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List<MessageNotification> messageNotificationList = new ArrayList<>();
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for (String phone : districtPhoneList) {
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MessageNotification messageNotification = new MessageNotification();
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messageNotification.setTitle(complaintTimeout.getTitle());
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messageNotification.setUndertakerUserId(String.valueOf(complaintTimeout.getSuperiorId()));
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messageNotification.setUndertakerType(1);
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messageNotification.setPhone(phone);
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messageNotification.setResponseTime(complaintTimeout.getClosingTime());
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messageNotification.setPromptType(1);
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messageNotification.setReadStatus(0);
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messageNotification.setCreateTime(new Date());
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}
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messageNotificationService.saveBatch(messageNotificationList);
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});
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}
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// 街道超时
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List<ComplaintTimeout> streetTimeOutList = timeOutMap.get(3);
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if (!CollectionUtils.isEmpty(streetTimeOutList)){
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streetTimeOutList.forEach(complaintTimeout -> {
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List<SystemUser> streetUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
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.eq(SystemUser::getAccountLevel, 3)
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.eq(SystemUser::getStreetId, complaintTimeout.getSuperiorId())
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.eq(SystemUser::getStatus, 1));
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List<String> streetPhoneList = streetUserList.stream().map(SystemUser::getPhone).collect(Collectors.toList());
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// 发送短信
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Date closingTime = complaintTimeout.getClosingTime();
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int daysRemaining = DateUtils.retrieveRemainingDays(closingTime);
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AliSmsUtil.sendExpireMessage(streetPhoneList,complaintTimeout.getTitle(),closingTime, daysRemaining);
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// 代办信息
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List<MessageNotification> messageNotificationList = new ArrayList<>();
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for (String phone : streetPhoneList) {
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MessageNotification messageNotification = new MessageNotification();
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messageNotification.setTitle(complaintTimeout.getTitle());
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messageNotification.setUndertakerUserId(String.valueOf(complaintTimeout.getSuperiorId()));
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messageNotification.setUndertakerType(1);
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messageNotification.setPhone(phone);
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messageNotification.setResponseTime(complaintTimeout.getClosingTime());
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messageNotification.setPromptType(1);
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messageNotification.setReadStatus(0);
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messageNotification.setCreateTime(new Date());
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}
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messageNotificationService.saveBatch(messageNotificationList);
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});
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}
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// 社区超时
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List<ComplaintTimeout> communityTimeOutList = timeOutMap.get(4);
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if (!CollectionUtils.isEmpty(communityTimeOutList)){
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communityTimeOutList.forEach(complaintTimeout -> {
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List<SystemUser> communityUserList = systemUserService.list(new LambdaQueryWrapper<SystemUser>()
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.eq(SystemUser::getAccountLevel, 4)
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.eq(SystemUser::getCommunityId, complaintTimeout.getSuperiorId())
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.eq(SystemUser::getStatus, 1));
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List<String> communityPhoneList = communityUserList.stream().map(SystemUser::getPhone).collect(Collectors.toList());
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// 发送短信
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Date closingTime = complaintTimeout.getClosingTime();
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int daysRemaining = DateUtils.retrieveRemainingDays(closingTime);
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AliSmsUtil.sendExpireMessage(communityPhoneList,complaintTimeout.getTitle(),closingTime, daysRemaining);
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// 代办信息
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List<MessageNotification> messageNotificationList = new ArrayList<>();
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for (String phone : communityPhoneList) {
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MessageNotification messageNotification = new MessageNotification();
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messageNotification.setTitle(complaintTimeout.getTitle());
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messageNotification.setUndertakerUserId(String.valueOf(complaintTimeout.getSuperiorId()));
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messageNotification.setUndertakerType(1);
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messageNotification.setPhone(phone);
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messageNotification.setResponseTime(complaintTimeout.getClosingTime());
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messageNotification.setPromptType(1);
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messageNotification.setReadStatus(0);
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messageNotification.setCreateTime(new Date());
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}
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messageNotificationService.saveBatch(messageNotificationList);
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});
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}
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// 党员超时
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List<ComplaintTimeout> partyMemberTimeOutList = timeOutMap.get(5);
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if (!CollectionUtils.isEmpty(partyMemberTimeOutList)){
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partyMemberTimeOutList.forEach(complaintTimeout -> {
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R<LoginUserInfoVO> uR = userService.getUserInfoByUserId(String.valueOf(complaintTimeout.getCreateBy()));
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if (!R.isOk(uR)){
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throw new ServiceException("获取用户信息失败");
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}
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LoginUserInfoVO data = uR.getData();
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// 发送短信
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Date closingTime = complaintTimeout.getClosingTime();
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int daysRemaining = DateUtils.retrieveRemainingDays(closingTime);
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AliSmsUtil.sendExpireMessage(Collections.singletonList(data.getPhone()),complaintTimeout.getTitle(),closingTime, daysRemaining);
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// 代办信息
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MessageNotification messageNotification = new MessageNotification();
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messageNotification.setTitle(complaintTimeout.getTitle());
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messageNotification.setUndertakerUserId(String.valueOf(complaintTimeout.getSuperiorId()));
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messageNotification.setUndertakerType(1);
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messageNotification.setPhone(data.getPhone());
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messageNotification.setResponseTime(complaintTimeout.getClosingTime());
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messageNotification.setPromptType(1);
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messageNotification.setReadStatus(0);
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messageNotification.setCreateTime(new Date());
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messageNotificationService.save(messageNotification);
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});
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}
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}
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}
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