liujie
2025-07-28 039abee6b27058ca46b1e1e82aa0b5407a5dad44
springcloud_k8s_panzhihuazhihuishequ/service_westcommittee/src/main/java/com/panzhihua/westcommittee/service/impl/ComplaintServiceImpl.java
@@ -79,11 +79,13 @@
    private final IPartyMemberService partyMemberService;
    private final IdentityInformationService identityInformationService;
    private final IDepartmentService departmentService;
    private final WestPopUpService westPopUpService;
    private final RedisUtils redisUtils;
    @Override
    public String saveComplaint(Complaint complaint, LoginUserInfoVO loginUserInfoVO) {
    public  HashMap<String, String> saveComplaint(Complaint complaint, LoginUserInfoVO loginUserInfoVO) {
        HashMap<String, String> map = new HashMap<>();
        String timeStr = null;
        // 获取当前日期(年月日)
        String datePrefix = new SimpleDateFormat("yyyyMMdd").format(new Date());
@@ -114,6 +116,7 @@
        SystemUser systemUser = identityInformationVO.getSystemUser();
        Integer identity = identityInformationVO.getIdentity();
        if (identity == 2) {
            loginUserInfoVO.setUserId(Long.valueOf(systemUser.getId()));
            accountLevel = systemUser.getAccountLevel();
            switch (accountLevel) {
                case 2:
@@ -122,8 +125,6 @@
                    complaint.setDistrictsCode(Integer.valueOf(systemUser.getDistrictsCode()));
                    complaint.setReportUserName(systemUser.getName());
                    complaint.setReportUserPhone(systemUser.getPhone());
                    complaint.setSuperiorId(Long.valueOf(systemUser.getDistrictsCode()));
                    break;
                case 3:
@@ -190,8 +191,16 @@
                complaint.setReportUserPhone(loginUserInfoVO.getPhone());
                complaint.setSuperiorId(loginUserInfoVO.getCommunityId());
                LocalDate localDate = LocalDate.now().plusDays(workOrderItemConfigService.getById(1).getCommunityHandlingTime());
                timeStr = localDate.toString();
                ComAct byId = comActService.getById(loginUserInfoVO.getCommunityId());
                String name = byId.getName();
                WestPopUp one = westPopUpService.getOne(new LambdaQueryWrapper<WestPopUp>().eq(WestPopUp::getName, name));
                if(one!=null){
                    map.put("name", one.getDeptName());
                    map.put("phone", one.getPhone());
                }
            }
@@ -225,7 +234,11 @@
        complaint.setNowLevelSms(0);
        // 保存诉求记录
        save(complaint);
        return timeStr;
        return map;
    }
    @Override
@@ -273,6 +286,7 @@
        if (systemUserByPhone.isPresent() && null != identity && identity == 2) {
            systemUser = systemUserByPhone.get();
            accountLevel = systemUser.getAccountLevel();
            query.setUserId(Long.valueOf(systemUser.getId()));
            switch (accountLevel) {
                case 2:
                    //区县级
@@ -347,8 +361,8 @@
            // 处理页面颜色展示和倒计时
            Date nowLevelTime = record.getNowLevelTime();
            if (record.getNowLevel() == 2) {
                Integer HandlingTime = config.getDistrictHandlingTime();
                Integer DeadlineReminder = config.getDistrictDeadlineReminder();
                Long HandlingTime = config.getDistrictHandlingTime().longValue();
                Long DeadlineReminder = config.getDistrictDeadlineReminder().longValue();
                // 判断是超时 还是  临期
                if (nowLevelTime.getTime() + HandlingTime * 24 * 60 * 60 * 1000 < date.getTime()) {
                    record.setRemindStatus(2);
@@ -360,8 +374,8 @@
                BigDecimal result = new BigDecimal(days).setScale(1, RoundingMode.HALF_UP); // 保留1位小数
                record.setRemindTime(result.doubleValue());
            } else if (record.getNowLevel() == 3) {
                Integer HandlingTime = config.getStreetHandlingTime();
                Integer DeadlineReminder = config.getStreetDeadlineReminder();
                Long HandlingTime = config.getStreetHandlingTime().longValue();
                Long DeadlineReminder = config.getStreetDeadlineReminder().longValue();
                // 判断是超时 还是  临期
                if (nowLevelTime.getTime() + HandlingTime * 24 * 60 * 60 * 1000 < date.getTime()) {
                    record.setRemindStatus(2);
@@ -373,8 +387,8 @@
                BigDecimal result = new BigDecimal(days).setScale(1, RoundingMode.HALF_UP); // 保留1位小数
                record.setRemindTime(result.doubleValue());
            } else if (record.getNowLevel() == 4) {
                Integer HandlingTime = config.getCommunityHandlingTime();
                Integer DeadlineReminder = config.getCommunityDeadlineReminder();
                Long HandlingTime = config.getCommunityHandlingTime().longValue();
                Long DeadlineReminder = config.getCommunityDeadlineReminder().longValue();
                // 判断是超时 还是  临期
                if (nowLevelTime.getTime() + HandlingTime * 24 * 60 * 60 * 1000 < date.getTime()) {
                    record.setRemindStatus(2);
@@ -392,21 +406,26 @@
            if (count > 0) {
                record.setEvaluateButtonStatus(1);
            } else {
                if (systemUser != null) {
                    if (record.getStatus() == 3 && systemUser.getAccountLevel() == record.getNowLevel()) {
                        record.setEvaluateButtonStatus(0);
                    } else if (record.getCreateBy().equals(loginUserInfoVO.getUserId()) && record.getStatus() == 3) {
                        record.setEvaluateButtonStatus(0);
                    } else {
                        record.setEvaluateButtonStatus(1);
                    }
                } else {
                    if (record.getStatus() == 3 && loginUserInfoVO.getUserId().equals(record.getCreateBy())) {
                        record.setEvaluateButtonStatus(0);
                    } else {
                        record.setEvaluateButtonStatus(1);
                    }
                if(record.getStatus()==3){
                    record.setEvaluateButtonStatus(0);
                }else {
                    record.setEvaluateButtonStatus(1);
                }
//                if (systemUser != null) {
//                    if (record.getStatus() == 3 && systemUser.getAccountLevel() == record.getNowLevel()) {
//                        record.setEvaluateButtonStatus(0);
//                    } else if (record.getCreateBy().equals(loginUserInfoVO.getUserId()) && record.getStatus() == 3) {
//                        record.setEvaluateButtonStatus(0);
//                    } else {
//                        record.setEvaluateButtonStatus(1);
//                    }
//                } else {
//                    if (record.getStatus() == 3 && loginUserInfoVO.getUserId().equals(record.getCreateBy())) {
//                        record.setEvaluateButtonStatus(0);
//                    } else {
//                        record.setEvaluateButtonStatus(1);
//                    }
//                }
            }
        }
@@ -693,43 +712,59 @@
        if (systemUser != null) {
            ComplaintAuditRecord one = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, id).eq(ComplaintAuditRecord::getLatestFlag, 1).last("limit 1"));
            if (systemUser.getAccountLevel() == 2) {
                if (detail.getStatus() != 3 && detail.getStatus() != 8 && detail.getNowLevel() == 2 && detail.getAssignStatus() == 0 && ((one != null && one.getAuditStatus() == 1)||(one != null && one.getAuditStatus() == 3)  || one==null )) {
                    detail.setStatus(-1);
                }else if (systemUser.getSystemRoleId() == 0) {
                    // 查是否是当前层级处理  不是则都是正在办理
                    if (detail.getNowLevel() != 4 && detail.getStatus() != 3 && detail.getStatus() != 8) {
                if(detail.getStatus()!=5) {
                    if (detail.getStatus() != 3 && detail.getStatus() != 8 && detail.getNowLevel() == 2 && detail.getAssignStatus() == 0 && ((one != null && one.getAuditStatus() == 1) || (one != null && one.getAuditStatus() == 3) || one == null)) {
                        detail.setStatus(-1);
                    } else if (systemUser.getSystemRoleId() == 0) {
                        // 查是否是当前层级处理  不是则都是正在办理
                        if (detail.getNowLevel() != 4 && detail.getStatus() != 3 && detail.getStatus() != 8) {
                            detail.setStatus(0);
                        }
                    } else if (detail.getStatus() != 3 && detail.getStatus() != 8 && detail.getFirstStatus() == 0 && detail.getNowLevel() == 2) {
                        detail.setStatus(5);
                    } else if (detail.getStatus() == 3 || detail.getStatus() == 8) {
                        detail.setStatus(detail.getStatus());
                    } else {
                        detail.setStatus(0);
                    }
                }else if (detail.getStatus() != 3 && detail.getStatus() != 8 && detail.getFirstStatus() == 0 && detail.getNowLevel()==2) {
                    detail.setStatus(5);
                }
            }
            if (systemUser.getAccountLevel() == 3) {
                if (detail.getStatus() != 3 && detail.getStatus() != 8 &&  detail.getNowLevel() == 3 && detail.getAssignStatus() == 0 && ((one != null && one.getAuditStatus() == 1)||(one != null && one.getAuditStatus() == 3)  || one==null )) {
                    detail.setStatus(-1);
                }else if (systemUser.getSystemRoleId() == 0) {
                    // 查是否是当前层级处理  不是则都是正在办理
                    if (detail.getNowLevel() != 3 && detail.getStatus() != 3 && detail.getStatus() != 8) {
                if(detail.getStatus()!=5) {
                    if (detail.getStatus() != 3 && detail.getStatus() != 8 && detail.getNowLevel() == 3 && detail.getAssignStatus() == 0 && ((one != null && one.getAuditStatus() == 1) || (one != null && one.getAuditStatus() == 3) || one == null)) {
                        detail.setStatus(-1);
                    } else if (systemUser.getSystemRoleId() == 0) {
                        // 查是否是当前层级处理  不是则都是正在办理
                        if (detail.getNowLevel() != 3 && detail.getStatus() != 3 && detail.getStatus() != 8) {
                            detail.setStatus(0);
                        }
                    } else if (detail.getStatus() != 3 && detail.getStatus() != 8 && detail.getFirstStatus() == 0 && detail.getNowLevel() == 3) {
                        detail.setStatus(5);
                    } else if (detail.getStatus() == 3 || detail.getStatus() == 8) {
                        detail.setStatus(detail.getStatus());
                    } else {
                        detail.setStatus(0);
                    }
                }else if (detail.getStatus() != 3 && detail.getStatus() != 8 &&  detail.getFirstStatus() == 0  && detail.getNowLevel()==3) {
                    detail.setStatus(5);
                }
            }
            if (systemUser.getAccountLevel() == 4) {
                if (detail.getStatus() != 3 && detail.getStatus() != 8 &&  detail.getNowLevel() == 4 && detail.getAssignStatus() == 0 &&  ((one != null && one.getAuditStatus() == 1)||(one != null && one.getAuditStatus() == 3)  || one==null )) {
                    detail.setStatus(-1);
                }else if (systemUser.getSystemRoleId() == 0) {
                    // 查是否是当前层级处理  不是则都是正在办理
                    if (detail.getNowLevel() != 4 && detail.getStatus() != 3 && detail.getStatus() != 8) {
                if(detail.getStatus()!=5){
                    if (detail.getStatus() != 3 && detail.getStatus() != 8 &&  detail.getNowLevel() == 4 && detail.getAssignStatus() == 0 &&  ((one != null && one.getAuditStatus() == 1)||(one != null && one.getAuditStatus() == 3)  || one==null )) {
                        detail.setStatus(-1);
                     }else if (detail.getStatus() != 3 && detail.getStatus() != 8 && detail.getFirstStatus() == 0 && detail.getNowLevel()==4) {
                        detail.setStatus(5);
                    }else if(detail.getStatus()==3 || detail.getStatus()==8){
                        detail.setStatus(detail.getStatus());
                    }else {
                        detail.setStatus(0);
                    }
                }else if (detail.getStatus() != 3 && detail.getStatus() != 8 &&  detail.getFirstStatus() == 0  && detail.getNowLevel()==4) {
                    detail.setStatus(5);
                }
            }
        } else {
            if (detail.getFirstStatus() == 1 && detail.getStatus() != 3 && detail.getStatus() != 8) {
@@ -769,16 +804,13 @@
        //已办结,显示评价按钮
        int count = complaintCommentService.count(new LambdaQueryWrapper<ComplaintComment>().eq(ComplaintComment::getComplaintId, detail.getId()).eq(ComplaintComment::getDelFlag, 0));
        //查询评价
        ComplaintComment comment = complaintCommentService.lambdaQuery().eq(ComplaintComment::getComplaintId, id).last("LIMIT 1").one();
        detail.setComplaintComment(comment);
        if (detail.getStatus() == 3 && 0 == count) {
            if (systemUserByPhone.isPresent()) {
                if (accountLevel.compareTo(detail.getNowLevel()) == 0) {
                    detail.setEvaluateButtonStatus(0);
                }
            } else {
                if (detail.getCreateBy().equals(loginUserInfoVO.getUserId())) {
                    detail.setEvaluateButtonStatus(0);
                }
            }
                detail.setEvaluateButtonStatus(0);
        }else {
            detail.setEvaluateButtonStatus(1);
        }
@@ -1206,7 +1238,7 @@
        complaintAuditRecord.setAuditTime(new Date());
        if (systemUser.getSystemRoleId() != 1 || systemUser.getAccountLevel() != complaintAuditRecord.getReporterLevel()) {
        if (systemUser.getSystemRoleId() > 2 || systemUser.getAccountLevel() != complaintAuditRecord.getReporterLevel()) {
            throw new ServiceException("无权审核");
        }
@@ -1227,11 +1259,15 @@
            Complaint complaint = this.getById(complaintReporAuditDTO.getId());
            complaint.setAssignPersonId(complaintReporAuditDTO.getDeptId());
            complaint.setAssignStatus(1);
            complaint.setFirstStatus(1);
            complaint.setLastSuperiorId(complaint.getSuperiorId());
            complaint.setLastLevel(complaint.getNowLevel());
            complaint.setRemark(complaintReporAuditDTO.getRemark());
            complaint.setNowLevelTime(new Date());
            complaint.setNowLevelSms(0);
            if (StringUtils.isEmpty(complaint.getProblemType())) {
                complaint.setProblemType(complaintReporAuditDTO.getProblemType());
            }
            // 分配流转
            ComplaintFlow complaintFlow = new ComplaintFlow();
@@ -1486,7 +1522,7 @@
        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfo);
        List<DispatchVO> dispatchVOList = new ArrayList<>();
        SystemUser adminUser = identityInformation.getSystemUser();
        if (adminUser.getSystemRoleId() != 1) {
        if (adminUser.getSystemRoleId() >2) {
            throw new ServiceException("无权查看");
        }
        Integer oneDepartmentId = adminUser.getOneDepartmentId();
@@ -1606,7 +1642,7 @@
            if (count > 0) {
                record.setEvaluateButtonStatus(1);
            } else {
                if (record.getStatus() == 3 && loginUserInfo.getAccountLevel() == record.getNowLevel()) {
                if (record.getStatus() == 3 ) {
                    record.setEvaluateButtonStatus(0);
                } else {
                    record.setEvaluateButtonStatus(1);
@@ -1894,11 +1930,11 @@
        // 诉求单量总计
        vo.setAllTotal(complaints.size());
        // 诉求单量本月
        int thisMonthTotal = (int) complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).count();
        int thisMonthTotal = (int) complaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(nowYearMonth)).count();
        vo.setThisMonthTotal(thisMonthTotal);
        // 诉求单量同比上月
        int lastMonthTotal = (int) complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(lastYearMonth)).count();
        int lastMonthTotal = (int) complaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(lastYearMonth)).count();
        vo.setLastMonthCompareTotal(thisMonthTotal - lastMonthTotal);
        // 正在办理
@@ -1922,11 +1958,11 @@
        vo.setOvertimeTransactTotal(overtimeComplaints.size());
        // 超时办理本月
        int thisMonthOvertimeTransactTotal = (int) overtimeComplaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).count();
        int thisMonthOvertimeTransactTotal = (int) overtimeComplaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(nowYearMonth)).count();
        vo.setThisMonthOvertimeTransactTotal(thisMonthOvertimeTransactTotal);
        // 超时办理同比上月
        int lastMonthOvertimeTransactTotal = (int) overtimeComplaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(lastYearMonth)).count();
        int lastMonthOvertimeTransactTotal = (int) overtimeComplaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(lastYearMonth)).count();
        vo.setLastMonthOvertimeTransactCompareTotal(thisMonthOvertimeTransactTotal - lastMonthOvertimeTransactTotal);
        // 平均处理时长
@@ -1935,13 +1971,13 @@
            averageDay = BigDecimal.valueOf(averageDay).setScale(2, RoundingMode.HALF_UP).doubleValue();
            vo.setAverageTime(averageDay);
            List<Complaint> thisMonthAverageTimeComplaints = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).collect(Collectors.toList());
            List<Complaint> thisMonthAverageTimeComplaints = complaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(nowYearMonth)).collect(Collectors.toList());
            if (thisMonthAverageTimeComplaints.size() > 0) {
                double thisMonthAverageTime = thisMonthAverageTimeComplaints.stream().mapToDouble(v -> v.getHandlingDay() == null ? 0 : v.getHandlingDay()).average().getAsDouble();
                thisMonthAverageTime = BigDecimal.valueOf(thisMonthAverageTime).setScale(2, RoundingMode.HALF_UP).doubleValue();
                vo.setThisMonthAverageTime(thisMonthAverageTime);
            }
            List<Complaint> lastMonthAverageTimeComplaints = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(lastYearMonth)).collect(Collectors.toList());
            List<Complaint> lastMonthAverageTimeComplaints = complaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(lastYearMonth)).collect(Collectors.toList());
            if (lastMonthAverageTimeComplaints.size() > 0) {
                double lastMonthAverageTime = lastMonthAverageTimeComplaints.stream().mapToDouble(v -> v.getHandlingDay() == null ? 0 : v.getHandlingDay()).average().getAsDouble();
                BigDecimal lastMonthAverageTime1 = BigDecimal.valueOf(lastMonthAverageTime).setScale(2, RoundingMode.HALF_UP);
@@ -1961,7 +1997,7 @@
            BigDecimal multiply = BigDecimal.valueOf(count).divide(new BigDecimal(size), 2, BigDecimal.ROUND_HALF_UP).multiply(new BigDecimal("100"));
            vo.setSatisfactionRate(multiply.doubleValue());
            List<Complaint> nowMonth = commentRateComplaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).collect(Collectors.toList());
            List<Complaint> nowMonth = commentRateComplaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(nowYearMonth)).collect(Collectors.toList());
            // 当月满意
            long count1 = nowMonth.stream().filter(e -> e.getCommentRate() > 1).count();
            // 当月的评价数
@@ -1971,7 +2007,7 @@
                vo.setThisMonthSatisfactionRate(multiply1.doubleValue());
            }
            List<Complaint> lastMonth = commentRateComplaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(lastYearMonth)).collect(Collectors.toList());
            List<Complaint> lastMonth = commentRateComplaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(lastYearMonth)).collect(Collectors.toList());
            // 当月满意
            long count2 = lastMonth.stream().filter(e -> e.getCommentRate() > 1).count();
            // 当月的评价数
@@ -2003,7 +2039,7 @@
                String[] split = time.split(" - ");
                Date parse = simpleDateFormat.parse(split[0] + " 00:00:00");
                Date parse1 = simpleDateFormat.parse(split[1] + " 23:59:59");
                complaints = complaints.stream().filter(e -> e.getCreateTime().getTime() <= parse1.getTime() && e.getCreateTime().getTime() >= parse.getTime()).collect(Collectors.toList());
                complaints = complaints.stream().filter(e -> e.getTime().getTime() <= parse1.getTime() && e.getTime().getTime() >= parse.getTime()).collect(Collectors.toList());
                int day = DateUtils.getDay(parse, parse1);
                if (day > 30) {
@@ -2013,7 +2049,7 @@
                for (int i = 0; i <= day; i++) {
                    AnalyticStatisticsTwoVo analyticStatisticsTwoVo = new AnalyticStatisticsTwoVo();
                    if (i == 0) {
                        List<Complaint> collect = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(split[0])).collect(Collectors.toList());
                        List<Complaint> collect = complaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(split[0])).collect(Collectors.toList());
                        analyticStatisticsTwoVo.setTime(split[0]);
                        analyticStatisticsTwoVo.setAllTotal(collect.size());
                        int count = (int) collect.stream().filter(e -> e.getStatus() == 3).count();
@@ -2021,7 +2057,7 @@
                        list.add(analyticStatisticsTwoVo);
                    } else {
                        String nextDay = DateUtils.getNextDay(parse, i);
                        List<Complaint> collect = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nextDay)).collect(Collectors.toList());
                        List<Complaint> collect = complaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(nextDay)).collect(Collectors.toList());
                        analyticStatisticsTwoVo.setTime(nextDay);
                        analyticStatisticsTwoVo.setAllTotal(collect.size());
                        int count = (int) collect.stream().filter(e -> e.getStatus() == 3).count();
@@ -2034,12 +2070,12 @@
                time = DateUtils.getBeforeDay(6) + " 00:00:00";
                Date parse = simpleDateFormat.parse(time);
                // 近7天数据
                complaints = complaints.stream().filter(e -> e.getCreateTime().getTime() <= new Date().getTime() && e.getCreateTime().getTime() >= parse.getTime()).collect(Collectors.toList());
                complaints = complaints.stream().filter(e -> e.getTime().getTime() <= new Date().getTime() && e.getTime().getTime() >= parse.getTime()).collect(Collectors.toList());
                for (int i = 6; i >= 0; i--) {
                    // 获取前7天的时间
                    String day = DateUtils.getBeforeDay(i);
                    List<Complaint> complaintList = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(day)).collect(Collectors.toList());
                    List<Complaint> complaintList = complaints.stream().filter(e -> simpleDateFormat.format(e.getTime()).contains(day)).collect(Collectors.toList());
                    AnalyticStatisticsTwoVo analyticStatisticsTwoVo = new AnalyticStatisticsTwoVo();
                    analyticStatisticsTwoVo.setTime(day);
                    analyticStatisticsTwoVo.setAllTotal(complaintList.size());
@@ -2057,7 +2093,7 @@
    @Override
    public List<AnalyticStatisticsThreeVo> analyticStatisticsThree(Integer rank, List<Complaint> complaints) {
        Map<String, List<Complaint>> groupedByProblemType = complaints.stream()
        Map<String, List<Complaint>> groupedByProblemType = complaints.stream().filter(e->e.getProblemType()!=null)
                .collect(Collectors.groupingBy(Complaint::getProblemType));
        List<AnalyticStatisticsThreeVo> analyticStatisticsThreeVos = groupedByProblemType.entrySet().stream()
                .map(entry -> {
@@ -2275,7 +2311,7 @@
                complaint.setSuperiorId(systemUser.getCommunityId());
                break;
        }
        complaint.setCreateBy(Long.valueOf(systemUser.getId()));
        complaint.setReportType(accountLevel);
        complaint.setNowLevel(accountLevel);
        complaint.setLastLevel(accountLevel);
@@ -2317,6 +2353,7 @@
            String code = null;
            switch (accountLevel) {
                case 2:
                    code ="510403";
                    break;
                case 3:
                    code =systemUser.getStreetId();