mitao
2025-03-17 38f1a806a4e1d8e1560f07a5a26b51cf6a4692be
springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java
@@ -1,10 +1,16 @@
package com.panzhihua.sangeshenbian.service.impl;
import cn.hutool.core.bean.BeanUtil;
import cn.hutool.core.collection.CollUtil;
import cn.idev.excel.EasyExcel;
import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
import com.baomidou.mybatisplus.core.conditions.update.LambdaUpdateWrapper;
import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
import com.deepoove.poi.XWPFTemplate;
import com.panzhihua.common.model.vos.LoginUserInfoVO;
import com.panzhihua.common.model.vos.sangeshenbian.SystemUserVo;
import com.panzhihua.common.redis.RedisUtils;
import com.panzhihua.sangeshenbian.enums.RateEnum;
import com.panzhihua.sangeshenbian.model.dto.ComplaintCompletionDTO;
import com.panzhihua.sangeshenbian.model.dto.ComplaintProcessDTO;
import com.panzhihua.sangeshenbian.model.entity.Complaint;
@@ -17,6 +23,8 @@
import com.panzhihua.sangeshenbian.model.entity.ComplaintFlow;
import com.panzhihua.sangeshenbian.model.entity.ComplaintProgress;
import com.panzhihua.sangeshenbian.model.entity.SystemUser;
import com.panzhihua.sangeshenbian.model.excel.ComplaintExcel;
import com.panzhihua.sangeshenbian.model.excel.PartyMemberExcel;
import com.panzhihua.sangeshenbian.model.query.BasePage;
import com.panzhihua.sangeshenbian.model.query.ComplaintQuery;
import com.panzhihua.sangeshenbian.model.vo.ComplaintTodoVO;
@@ -28,15 +36,23 @@
import com.baomidou.mybatisplus.extension.service.impl.ServiceImpl;
import com.panzhihua.sangeshenbian.model.vo.ComplaintVO;
import com.panzhihua.sangeshenbian.service.ISystemUserService;
import com.panzhihua.sangeshenbian.utils.FileUtil;
import com.panzhihua.sangeshenbian.warpper.MgtComplaintQuery;
import lombok.RequiredArgsConstructor;
import lombok.extern.slf4j.Slf4j;
import org.springframework.context.annotation.Lazy;
import org.springframework.stereotype.Service;
import org.springframework.transaction.annotation.Transactional;
import javax.servlet.http.HttpServletResponse;
import java.io.IOException;
import java.net.URLEncoder;
import java.text.SimpleDateFormat;
import java.util.ArrayList;
import java.util.Date;
import java.util.HashMap;
import java.util.List;
import java.util.Map;
import java.util.Objects;
import java.util.Optional;
@@ -50,6 +66,7 @@
 * @author
 * @since 2025-02-22
 */
@Slf4j
@Service
@RequiredArgsConstructor(onConstructor_ = {@Lazy})
public class ComplaintServiceImpl extends ServiceImpl<ComplaintMapper, Complaint> implements IComplaintService {
@@ -62,9 +79,13 @@
    private final IComStreetService comStreetService;
    private final IComActService comActService;
    private final IWorkOrderItemConfigService workOrderItemConfigService;
    private final IComplaintCommentService complaintCommentService;
    private final HttpServletResponse response;
    private final IPartyMemberService partyMemberService;
    private final RedisUtils redisUtils;
    @Override
    public void saveComplaint(Complaint complaint, Long userId) {
    public void saveComplaint(Complaint complaint, LoginUserInfoVO loginUserInfoVO) {
        // 获取当前日期(年月日)
        String datePrefix = new SimpleDateFormat("yyyyMMdd").format(new Date());
@@ -87,16 +108,77 @@
        // 设置流水号
        complaint.setSerialNumber(serialNumber);
        Optional<SystemUser> systemUserOpt = systemUserService.getSystemUserAdminByPhone(loginUserInfoVO.getPhone());
        Integer accountLevel = 5;
        //获取当前身份,1=党员,2=管理员
        Integer identity = (Integer) redisUtils.get("identity:" + loginUserInfoVO.getPhone());
        if (systemUserOpt.isPresent() && identity == 2) {
            SystemUser systemUser = systemUserOpt.get();
            accountLevel = systemUser.getAccountLevel();
            switch (accountLevel) {
                case 1:
                    //市级
                    complaint.setCityCode(510400);
                    complaint.setReportUserName(systemUser.getName());
                    complaint.setReportUserPhone(systemUser.getPhone());
                    break;
                case 2:
                    //区县级
                    complaint.setCityCode(510400);
                    complaint.setDistrictsCode(Integer.valueOf(systemUser.getDistrictsCode()));
                    complaint.setReportUserName(systemUser.getName());
                    complaint.setReportUserPhone(systemUser.getPhone());
                    break;
                case 3:
                    //街道
                    complaint.setCityCode(510400);
                    complaint.setDistrictsCode(Integer.valueOf(systemUser.getDistrictsCode()));
                    complaint.setStreetId(Long.valueOf(systemUser.getStreetId()));
                    complaint.setReportUserName(systemUser.getName());
                    complaint.setReportUserPhone(systemUser.getPhone());
                    break;
                case 4:
                    //社区
                    complaint.setCityCode(510400);
                    complaint.setDistrictsCode(Integer.valueOf(systemUser.getDistrictsCode()));
                    complaint.setStreetId(Long.valueOf(systemUser.getStreetId()));
                    complaint.setCommunityId(systemUser.getCommunityId());
                    complaint.setReportUserName(systemUser.getName());
                    complaint.setReportUserPhone(systemUser.getPhone());
                    break;
                case 5:
                    //党员
                    complaint.setCityCode(510400);
                    complaint.setDistrictsCode(Integer.valueOf(systemUser.getDistrictsCode()));
                    complaint.setStreetId(Long.valueOf(systemUser.getStreetId()));
                    complaint.setCommunityId(systemUser.getCommunityId());
                    PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
                    complaint.setPartyMemberId(partyMember.getId());
                    complaint.setReportUserName(partyMember.getName());
                    complaint.setReportUserPhone(partyMember.getPhone());
                    break;
            }
        } else{
            PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
            //党员
            complaint.setCityCode(510400);
            complaint.setDistrictsCode(Integer.valueOf(partyMember.getDistrictsCode()));
            complaint.setStreetId(Long.valueOf(partyMember.getStreetId()));
            complaint.setCommunityId(partyMember.getCommunityId());
            complaint.setPartyMemberId(partyMember.getId());
            complaint.setReportUserName(partyMember.getName());
            complaint.setReportUserPhone(partyMember.getPhone());
        }
        complaint.setReportType(accountLevel);
        // 设置其他字段
        complaint.setStatus(ProcessStatusEnum.PROCESSING.getCode());
        complaint.setCreateTime(new Date(System.currentTimeMillis()));
        complaint.setCreateBy(userId);
        complaint.setUpdateBy(userId);
        complaint.setCreateBy(loginUserInfoVO.getUserId());
        complaint.setUpdateBy(loginUserInfoVO.getUserId());
        complaint.setUpdateTime(new Date(System.currentTimeMillis()));
        //查询系统配置诉求处理期限,设置截止日期
        WorkOrderItemConfig config = workOrderItemConfigService.lambdaQuery().orderByDesc(WorkOrderItemConfig::getId).last("LIMIT 1").one();
        if (Objects.isNull(config)){
        if (Objects.isNull(config)) {
            throw new ServiceException("工单事项未配置,请联系管理员");
        }
        complaint.setClosingTime(new Date(System.currentTimeMillis() + config.getDemandProcessingTime() * 24 * 60 * 60 * 1000));
@@ -113,13 +195,219 @@
    public Page<ComplaintVO> complaintList(ComplaintQuery query, LoginUserInfoVO loginUserInfoVO) {
        Page<ComplaintVO> page = new Page<>(query.getPageNum(), query.getPageSize());
        //判断当前登录用户级别,查询对应工单
        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone());
        String targetId = "";
        int isSuperior = 0;
        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserAdminByPhone(loginUserInfoVO.getPhone());
        Long targetId = null;
        Integer accountLevel = 5;
        //获取当前身份,1=党员,2=管理员
        Integer identity = (Integer) redisUtils.get("identity:" + loginUserInfoVO.getPhone());
        //上级
        if (systemUserByPhone.isPresent()) {
        if (systemUserByPhone.isPresent() && identity == 2) {
            SystemUser systemUser = systemUserByPhone.get();
            Integer accountLevel = systemUser.getAccountLevel();
            accountLevel = systemUser.getAccountLevel();
            switch (accountLevel) {
                case 1:
                    //市级
                    targetId = 510400L;
                    break;
                case 2:
                    //区县级
                    targetId = Long.valueOf(systemUser.getDistrictsCode());
                    break;
                case 3:
                    //街道
                    targetId = Long.valueOf(systemUser.getStreetId());
                    break;
                case 4:
                    //社区
                    targetId = systemUser.getCommunityId();
                    break;
                case 5:
                    //党员
                    PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
                    targetId = partyMember.getId();
                    break;
            }
        } else {
            //党员
            PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
            targetId = partyMember.getId();
        }
        //查询对应诉求
        //page = baseMapper.selectComplaintPage(page, query, targetId, isSuperior);
        page = baseMapper.selectComplaintPage1(page, query, accountLevel, targetId);
        page.getRecords().forEach(s->{
            buttonPermission(s, systemUserByPhone);
        });
        return page;
    }
    /**
     * 列表按钮权限
     * @param vo
     */
    public void buttonPermission(ComplaintVO vo, Optional<SystemUser> systemUserByPhone){
        vo.setListControlsButtonStatus(1);
        vo.setEvaluateButtonStatus(1);
        ComplaintAuditRecord one = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, vo.getId())
                .ne(ComplaintAuditRecord::getAuditType, 1).orderByDesc(ComplaintAuditRecord::getSort).last(" limit 0, 1"));
        //没有审核数据,且正在办理,则按钮权限是添加人员的
        if(null == one && (vo.getStatus() == 0 || vo.getStatus() == 1 || vo.getStatus() == 2)){
            if(systemUserByPhone.isPresent()){
                SystemUser systemUser = systemUserByPhone.get();
                Integer accountLevel = systemUser.getAccountLevel();
                Integer isAdmin = systemUser.getIsAdmin();
                //非党员用户,必须是管理员有权限
                if(accountLevel.compareTo(vo.getReportType()) == 0 && ((accountLevel != 5 && 1 == isAdmin) || accountLevel == 5)){
                    vo.setListControlsButtonStatus(0);
                }
            }else{
                if(vo.getReportType() == 5){
                    vo.setListControlsButtonStatus(0);
                }
            }
        }
        //有审核数据,且正在办理
        if(null != one && (vo.getStatus() == 0 || vo.getStatus() == 1 || vo.getStatus() == 2)){
            //区分是上报数据还是下派数据
            if(one.getAuditType() == 2){
                //判断当前审核状态
                if(one.getAuditStatus() == 1){
                    //审核状态为通过,则权限给到上报审核的这一层
                    if(systemUserByPhone.isPresent()){
                        SystemUser systemUser = systemUserByPhone.get();
                        Integer accountLevel = systemUser.getAccountLevel();
                        Integer isAdmin = systemUser.getIsAdmin();
                        //非党员用户,必须是管理员有权限
                        if(accountLevel.compareTo(one.getReportType()) == 0 && accountLevel != 5 && 1 == isAdmin){
                            vo.setListControlsButtonStatus(0);
                        }
                    }
                }else{
                    //没有审核通过,则需要查询上一条审核通过的数据,如果没有则给到添加诉求的人
                    ComplaintAuditRecord one1 = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, vo.getId())
                            .eq(ComplaintAuditRecord::getAuditType, 2).eq(ComplaintAuditRecord::getAuditStatus, 1).orderByDesc(ComplaintAuditRecord::getSort).last(" limit 0, 1"));
                    if(null != one1){
                        if(systemUserByPhone.isPresent()){
                            SystemUser systemUser = systemUserByPhone.get();
                            Integer accountLevel = systemUser.getAccountLevel();
                            Integer isAdmin = systemUser.getIsAdmin();
                            //非党员用户,必须是管理员有权限
                            if(accountLevel.compareTo(one1.getReportType()) == 0 && accountLevel != 5 && 1 == isAdmin){
                                vo.setListControlsButtonStatus(0);
                            }
                        }
                    }else{
                        //没有上一层审核通过的数据,则权限给到添加人
                        if(systemUserByPhone.isPresent()){
                            SystemUser systemUser = systemUserByPhone.get();
                            Integer accountLevel = systemUser.getAccountLevel();
                            Integer isAdmin = systemUser.getIsAdmin();
                            //非党员用户,必须是管理员有权限
                            if(accountLevel.compareTo(vo.getReportType()) == 0 && ((accountLevel != 5 && 1 == isAdmin) || accountLevel == 5)){
                                vo.setListControlsButtonStatus(0);
                            }
                        }else{
                            if(vo.getReportType() == 5){
                                vo.setListControlsButtonStatus(0);
                            }
                        }
                    }
                }
            }
            //下派数据
            if(one.getAuditType() == 3){
                //判断当前审核状态
                if(one.getAuditStatus() == 1){
                    //审核状态为通过,则权限给到下报审核的这一层
                    if(systemUserByPhone.isPresent()){
                        SystemUser systemUser = systemUserByPhone.get();
                        Integer accountLevel = systemUser.getAccountLevel();
                        Integer isAdmin = systemUser.getIsAdmin();
                        //非党员用户,必须是管理员有权限
                        if(accountLevel.compareTo(one.getReportType()) == 0 && ((accountLevel != 5 && 1 == isAdmin) || accountLevel == 5)){
                            vo.setListControlsButtonStatus(0);
                        }
                    }else{
                        if(vo.getReportType() == 5 && one.getReportType() == 5){
                            vo.setListControlsButtonStatus(0);
                        }
                    }
                }else{
                    //没有审核通过,则需要查询上一条审核通过的数据,如果没有则给到添加诉求的人
                    ComplaintAuditRecord one1 = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, vo.getId())
                            .eq(ComplaintAuditRecord::getAuditType, 3).eq(ComplaintAuditRecord::getAuditStatus, 1).orderByDesc(ComplaintAuditRecord::getSort).last(" limit 0, 1"));
                    if(null != one1){
                        if(systemUserByPhone.isPresent()){
                            SystemUser systemUser = systemUserByPhone.get();
                            Integer accountLevel = systemUser.getAccountLevel();
                            Integer isAdmin = systemUser.getIsAdmin();
                            //非党员用户,必须是管理员有权限
                            if(accountLevel.compareTo(one1.getReportType()) == 0 && ((accountLevel != 5 && 1 == isAdmin) || accountLevel == 5)){
                                vo.setListControlsButtonStatus(0);
                            }
                        }else{
                            if(vo.getReportType() == 5 && one1.getReportType() == 5){
                                vo.setListControlsButtonStatus(0);
                            }
                        }
                    }else{
                        //没有上一层审核通过的数据,则权限给到添加人
                        if(systemUserByPhone.isPresent()){
                            SystemUser systemUser = systemUserByPhone.get();
                            Integer accountLevel = systemUser.getAccountLevel();
                            Integer isAdmin = systemUser.getIsAdmin();
                            //非党员用户,必须是管理员有权限
                            if(accountLevel.compareTo(vo.getReportType()) == 0 && ((accountLevel != 5 && 1 == isAdmin) || accountLevel == 5)){
                                vo.setListControlsButtonStatus(0);
                            }
                        }else{
                            if(vo.getReportType() == 5){
                                vo.setListControlsButtonStatus(0);
                            }
                        }
                    }
                }
            }
        }
        //状态为已办结,判断评价按钮
        int count = complaintCommentService.count(new LambdaQueryWrapper<ComplaintComment>().eq(ComplaintComment::getComplaintId, vo.getId()).eq(ComplaintComment::getDelFlag, 0));
        if(vo.getStatus() == 3 && 0 == count){
            if(systemUserByPhone.isPresent()){
                SystemUser systemUser = systemUserByPhone.get();
                Integer accountLevel = systemUser.getAccountLevel();
                Integer isAdmin = systemUser.getIsAdmin();
                if(accountLevel.compareTo(vo.getReportType()) == 0 && ((accountLevel != 5 && 1 == isAdmin) || accountLevel == 5)){
                    vo.setEvaluateButtonStatus(0);
                }
            }else{
                if(vo.getReportType() == 5){
                    vo.setEvaluateButtonStatus(0);
                }
            }
        }
    }
    /**
     * 工单详情
     *
     * @param id
     * @return
     */
    @Override
    public ComplaintVO detail(Long id, LoginUserInfoVO loginUserInfoVO) {
        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserAdminByPhone(loginUserInfoVO.getPhone());
        String targetId = "";
        Integer accountLevel = 5;
        //获取当前身份,1=党员,2=管理员
        Integer identity = (Integer) redisUtils.get("identity:" + loginUserInfoVO.getPhone());
        //上级
        if (systemUserByPhone.isPresent() && identity == 2) {
            SystemUser systemUser = systemUserByPhone.get();
            accountLevel = systemUser.getAccountLevel();
            switch (accountLevel) {
                case 1:
                    //市级
@@ -137,25 +425,17 @@
                    //社区
                    targetId = systemUser.getCommunityId().toString();
                    break;
                case 5:
                    //党员
                    PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
                    targetId = partyMember.getId().toString();
                    break;
            }
            isSuperior = 1;
        } else {
        //党员
            targetId = loginUserInfoVO.getUserId().toString();
            //党员
            PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
            targetId = partyMember.getId().toString();
        }
        //查询对应诉求
        query.setUserId(loginUserInfoVO.getUserId());//当前登录用户id
        page = baseMapper.selectComplaintPage(page, query, targetId,isSuperior);
        return page;
    }
    /**
     * 工单详情
     * @param id
     * @return
     */
    @Override
    public ComplaintVO detail(Long id) {
        ComplaintVO detail = baseMapper.getDetail(id);
        if (detail.getStatus().equals(0)) {
            List<ComplaintFlow> list = complaintFlowService.lambdaQuery().eq(ComplaintFlow::getComplaintId, id).orderByAsc(ComplaintFlow::getCreateTime).list();
@@ -165,6 +445,31 @@
        List<ComplaintProgress> list = complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, id)
                .orderByAsc(ComplaintProgress::getCreateTime).list();
        detail.setComplaintProgresses(list);
        detail.setAuditButtonStatus(1);
        detail.setEvaluateButtonStatus(1);
        if((detail.getStatus() == 5 || detail.getStatus() == 7) && systemUserByPhone.isPresent()){
            ComplaintAuditRecord one = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, detail.getId())
                    .eq(ComplaintAuditRecord::getLatestFlag, 1));
            Integer isAdmin = systemUserByPhone.get().getIsAdmin();
            if(one.getReportType().equals(accountLevel) && one.getSuperiorId().toString().equals(targetId) && 1 == isAdmin){
                detail.setAuditButtonStatus(0);
            }
        }
        //已办结,显示评价按钮
        int count = complaintCommentService.count(new LambdaQueryWrapper<ComplaintComment>().eq(ComplaintComment::getComplaintId, detail.getId()).eq(ComplaintComment::getDelFlag, 0));
        if(detail.getStatus() == 3 && 0 == count){
            if(systemUserByPhone.isPresent()){
                SystemUser systemUser = systemUserByPhone.get();
                Integer isAdmin = systemUser.getIsAdmin();
                if(accountLevel.compareTo(detail.getReportType()) == 0 && ((accountLevel != 5 && 1 == isAdmin) || accountLevel == 5)){
                    detail.setEvaluateButtonStatus(0);
                }
            }else{
                if(detail.getReportType() == 5){
                    detail.setEvaluateButtonStatus(0);
                }
            }
        }
        return detail;
    }
@@ -199,8 +504,10 @@
        complaint.setCompletionTime(new Date());
        this.updateById(complaint);
    }
    /**
     * 办理进度列表
     *
     * @param complaintId
     * @return
     */
@@ -215,7 +522,6 @@
    @Transactional(rollbackFor = Exception.class)
    public void saveReport(ComplaintReportDTO dto, LoginUserInfoVO loginUserInfoVO) {
        String phone = loginUserInfoVO.getPhone();
        SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
                .eq(SystemUser::getPhone, phone)
                .eq(SystemUser::getIsAdmin, 1)
@@ -226,7 +532,7 @@
        int reportType;
        if (adminUser == null) {
            superiorId = loginUserInfoVO.getCommunityId();
            if (Objects.isNull(superiorId)){
            if (Objects.isNull(superiorId)) {
                throw new ServiceException("上报失败,请绑定社区");
            }
            reportType = ReportTypeEnum.COMMUNITY.getCode();
@@ -244,6 +550,8 @@
                superiorId = Long.parseLong(adminUser.getDistrictsCode());
            } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
                superiorId = 510400L; // 攀枝花市
            } else if(accountLevel == ReportTypeEnum.PARTY.getCode()){
                superiorId = adminUser.getCommunityId();
            } else {
                // 处理未预期的账号等级
                throw new ServiceException("未知的账号等级");
@@ -251,17 +559,33 @@
        }
        Complaint complaint = getById(dto.getComplaintId());
        complaint.setReportType(reportType);
        complaint.setSuperiorId(superiorId);
        if (complaint.getStatus() != 0) {
            complaint.setStatus(0);
        }
        updateById(complaint);
        // 标记最新
        complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
                .set(ComplaintAuditRecord::getLatestFlag,false));
                .set(ComplaintAuditRecord::getLatestFlag, false));
        // 添加审核记录
        complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 2, dto.getComment(), loginUserInfoVO,adminUser);
        int count = complaintAuditRecordService.count(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, complaint.getId()));
        ComplaintAuditRecord complaintAuditRecord = new ComplaintAuditRecord();
        complaintAuditRecord.setComplaintId(complaint.getId());
        complaintAuditRecord.setLatestFlag(true);
        complaintAuditRecord.setAuditType(2);
        complaintAuditRecord.setAuditStatus(0);
        complaintAuditRecord.setCreateBy(loginUserInfoVO.getUserId());
        complaintAuditRecord.setCreateTime(new Date());
        complaintAuditRecord.setUpdateBy(loginUserInfoVO.getUserId());
        complaintAuditRecord.setUpdateTime(new Date());
        complaintAuditRecord.setReporter(loginUserInfoVO.getNickName());
        complaintAuditRecord.setReportType(reportType);
        complaintAuditRecord.setSuperiorId(superiorId);
        complaintAuditRecord.setComment(dto.getComment());
        complaintAuditRecord.setSort(count + 1);
        complaintAuditRecordService.save(complaintAuditRecord);
    }
    @Override
@@ -278,111 +602,115 @@
            throw new ServiceException("无权下派");
        }
        long superiorId;
        int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
        if (accountLevel == 4) {
            throw new ServiceException("社区账号,无法下派!");
        }
        accountLevel++;
        // 使用基本类型比较并补充默认分支
        if (accountLevel == ReportTypeEnum.STREET.getCode()) {
            superiorId = adminUser.getCommunityId().longValue();
        } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
            superiorId = Long.parseLong(adminUser.getStreetId());
        } else if (accountLevel == ReportTypeEnum.CITY.getCode()) {
            superiorId = Long.parseLong(adminUser.getDistrictsCode());
        } else {
            // 处理未预期的账号等级
            throw new ServiceException("未知的账号等级");
        }
        Long superiorOrgId;
        Complaint complaint = getById(dto.getComplaintId());
        superiorOrgId = complaint.getSuperiorId();
        complaint.setReportType(accountLevel + 1);
        complaint.setSuperiorId(superiorId);
        updateById(complaint);
        //查询当前单位审核记录表数据
        //查询上报审核记录
        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery()
                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
                .eq(ComplaintAuditRecord::getAuditType, 0)
                .eq(ComplaintAuditRecord::getLatestFlag, true)
                .eq(ComplaintAuditRecord::getReportType, adminUser.getAccountLevel())
                .last("LIMIT 1").one();
        // 添加流转记录
        complaintFlowService.createFlow(dto.getComplaintId(), superiorOrgId, accountLevel, 1, loginUserInfoVO.getUserId());
        complaintFlowService.createFlow(complaintAuditRecord, 1,loginUserInfoVO.getUserId());
        // 标记最新
        complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
                .set(ComplaintAuditRecord::getLatestFlag, false));
        int count = complaintAuditRecordService.count(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, complaint.getId()));
        ComplaintAuditRecord record = new ComplaintAuditRecord();
        record.setComplaintId(complaint.getId());
        record.setLatestFlag(true);
        record.setAuditType(3);
        record.setAuditStatus(1);
        record.setCreateBy(loginUserInfoVO.getUserId());
        record.setCreateTime(new Date(System.currentTimeMillis()));
        record.setUpdateBy(loginUserInfoVO.getUserId());
        record.setUpdateTime(new Date(System.currentTimeMillis()));
        record.setReporter(loginUserInfoVO.getNickName());
        record.setReportType(accountLevel);
        record.setSuperiorId(dto.getDispatchId());
        record.setSort(count + 1);
        complaintAuditRecordService.save(record);
    }
    @Override
    @Transactional(rollbackFor = Exception.class)
    public void reportAudit(ComplaintReporAuditDTO complaintReporAuditDTO, LoginUserInfoVO loginUserInfoVO) {
        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone());
        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserAdminByPhone(loginUserInfoVO.getPhone());
        if (!systemUserByPhone.isPresent()) {
            throw new ServiceException("无权审核");
        }
        SystemUser systemUser = systemUserByPhone.get();
        Long superiorId = 0L;
        switch (systemUser.getAccountLevel()) {
            case 1:
                superiorId = 510400L;//默认市级
                break;
            case 2:
                superiorId = Long.parseLong(systemUser.getDistrictsCode());
                break;
            case 3:
                superiorId = Long.parseLong(systemUser.getStreetId());
                break;
            case 4:
                superiorId = systemUser.getCommunityId();
                break;
        }
        //查询上报审核记录
        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaintReporAuditDTO.getId())
        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery()
                .eq(ComplaintAuditRecord::getComplaintId, complaintReporAuditDTO.getId())
                .eq(ComplaintAuditRecord::getAuditType, 2)
                .eq(ComplaintAuditRecord::getLatestFlag, true)
                .eq(ComplaintAuditRecord::getReportType, systemUser.getAccountLevel())
                .eq(ComplaintAuditRecord::getSuperiorId, superiorId)
                .last("LIMIT 1").one();
        if (Objects.isNull(complaintAuditRecord)) {
            throw new ServiceException("上报申请记录不存在");
        }
        //查询待审核诉求
        complaintAuditRecordService.audit(complaintAuditRecord,  loginUserInfoVO.getUserId(),
                complaintReporAuditDTO.getAuditResult(), complaintReporAuditDTO.getRejectReason());
        // 添加流转记录
        Complaint complaint = getById(complaintAuditRecord.getComplaintId());
        Long superiorId = null;
        if (Objects.nonNull(complaint)) {
            superiorId = complaint.getCreateBy();
            if (Objects.nonNull(complaint.getSuperiorId())) {
                superiorId = complaint.getSuperiorId();
            }
            complaintFlowService.createFlow(complaintAuditRecord.getComplaintId(), superiorId,complaint.getReportType(),0, loginUserInfoVO.getUserId());
        if (complaintReporAuditDTO.getAuditResult().equals(1)) {
            complaintAuditRecord.setAuditStatus(1);
            complaintAuditRecord.setAuditorId(loginUserInfoVO.getUserId());
            complaintAuditRecordService.updateById(complaintAuditRecord);
            //创建流程
            complaintFlowService.createFlow(complaintAuditRecord ,0, loginUserInfoVO.getUserId());
        } else {
            complaintAuditRecord.setRejectReason(complaintReporAuditDTO.getRejectReason());
            complaintAuditRecord.setAuditStatus(2);
            complaintAuditRecord.setAuditorId(loginUserInfoVO.getUserId());
            complaintAuditRecordService.updateById(complaintAuditRecord);
        }
        //审核通过后,将诉求转移给上级
        if (complaintAuditRecord.getAuditType().equals(2) && complaintAuditRecord.getAuditStatus().equals(1)){
            SystemUser systemUser = systemUserByPhone.get();
                switch (systemUser.getAccountLevel()) {
                    case 1:
                        superiorId = 510400L;//默认市级
                        break;
                    case 2:
                        superiorId = Long.parseLong(systemUser.getDistrictsCode());
                        break;
                    case 3:
                        superiorId = Long.parseLong(systemUser.getStreetId());
                        break;
                    case 4:
                        superiorId = systemUser.getCommunityId();
                        break;
                }
            }
            complaint.setSuperiorId(superiorId);
            updateById(complaint );
    }
    @Override
    @Transactional(rollbackFor = Exception.class)
    public void saveDelay(ComplaintDelayDTO dto, LoginUserInfoVO loginUserInfoVO) {
        // 标记最新
        complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
                .set(ComplaintAuditRecord::getLatestFlag,false));
        SystemUser systemUser = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone()).orElse(null);
        SystemUser systemUser = systemUserService.getSystemUserAdminByPhone(loginUserInfoVO.getPhone()).orElse(null);
        Long superiorId;
        int reportType;
        if (systemUser == null) {
            superiorId = loginUserInfoVO.getCommunityId();
            if (Objects.isNull(superiorId)){
                throw new ServiceException("上报失败,请绑定社区");
            if (Objects.isNull(superiorId)) {
                throw new ServiceException("延期申请失败,请绑定社区");
            }
            reportType = ReportTypeEnum.COMMUNITY.getCode();
        } else {
            int accountLevel = systemUser.getAccountLevel(); // 改为基本类型
            if (accountLevel == 1) {
                throw new ServiceException("市级账号,无法上报!");
                throw new ServiceException("市级账号,无法延期申请!");
            }
            reportType = accountLevel + 1;
            reportType = accountLevel - 1;
            // 使用基本类型比较并补充默认分支
            if (accountLevel == ReportTypeEnum.COMMUNITY.getCode()) {
@@ -391,34 +719,87 @@
                superiorId = Long.parseLong(systemUser.getDistrictsCode());
            } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
                superiorId = 510400L; // 攀枝花市
            } else if (accountLevel == ReportTypeEnum.PARTY.getCode()) {
                superiorId = systemUser.getCommunityId();
            } else {
                // 处理未预期的账号等级
                throw new ServiceException("未知的账号等级");
            }
        }
        Complaint complaint = getById(dto.getComplaintId());
        complaint.setReportType(reportType);
        complaint.setSuperiorId(superiorId);
        updateById(complaint);
        // 添加审核记录
        complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 1, dto.getComment(), loginUserInfoVO, systemUser);
        // 清除最新记录
        complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
                .set(ComplaintAuditRecord::getLatestFlag, false));
        int count = complaintAuditRecordService.count(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId()));
        ComplaintAuditRecord record1 = new ComplaintAuditRecord();
        record1.setComplaintId(dto.getComplaintId());
        record1.setLatestFlag(true);
        record1.setAuditType(1);
        record1.setAuditStatus(0);
        record1.setCreateBy(loginUserInfoVO.getUserId());
        record1.setCreateTime(new Date(System.currentTimeMillis()));
        record1.setUpdateBy(loginUserInfoVO.getUserId());
        record1.setUpdateTime(new Date(System.currentTimeMillis()));
        record1.setReporter(loginUserInfoVO.getNickName());
        record1.setReportType(reportType);
        record1.setSuperiorId(superiorId);
        record1.setSort(count + 1);
        record1.setComment(dto.getComment());
        complaintAuditRecordService.save(record1);
    }
    @Override
    public void delayAudit(ComplaintDelayAuditDTO complaintDelayAuditDTO, LoginUserInfoVO loginUserInfoVO) {
        //查询待审核诉求
        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaintDelayAuditDTO.getComplaintId())
    public void delayAudit(ComplaintDelayAuditDTO dto, LoginUserInfoVO loginUserInfoVO) {
        SystemUser systemUser = systemUserService.getSystemUserAdminByPhone(loginUserInfoVO.getPhone()).orElse(null);
        int accountLevel = systemUser.getAccountLevel(); // 改为基本类型
        Long superiorId;
        // 使用基本类型比较并补充默认分支
        if (accountLevel == ReportTypeEnum.COMMUNITY.getCode()) {
            superiorId = systemUser.getCommunityId();
        } else if (accountLevel == ReportTypeEnum.STREET.getCode()) {
            superiorId = Long.parseLong(systemUser.getStreetId());
        } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
            superiorId = Long.parseLong(systemUser.getDistrictsCode());
        }  else if (accountLevel == ReportTypeEnum.CITY.getCode()) {
            superiorId = 510400L;
        } else {
            // 处理未预期的账号等级
            throw new ServiceException("未知的账号等级");
        }
        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>()
                .eq(ComplaintAuditRecord::getAuditType, 1)
                .eq(ComplaintAuditRecord::getLatestFlag, 1)
                .eq(ComplaintAuditRecord::getAuditStatus, 0)
                .eq(ComplaintAuditRecord::getLatestFlag, true)
                .last("LIMIT 1").one();
                .ne(ComplaintAuditRecord::getSuperiorId, superiorId)
                .eq(ComplaintAuditRecord::getReportType, accountLevel)
                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
                .last("LIMIT 1"));
        if (Objects.isNull(complaintAuditRecord)) {
            throw new ServiceException("诉求延期申请不存在");
        }
        complaintAuditRecordService.audit(complaintAuditRecord, loginUserInfoVO.getUserId(),
                complaintDelayAuditDTO.getAuditResult(), complaintDelayAuditDTO.getRejectReason());
        //审核通过后,设置诉求延期
        if (complaintAuditRecord.getAuditType().equals(1) && complaintAuditRecord.getAuditStatus().equals(0) && dto.getAuditResult().equals(1)) {
            Complaint complaint = getById(complaintAuditRecord.getComplaintId());
            complaint.setStatus(1);
            updateById(complaint);
            complaintAuditRecord.setAuditStatus(1);
            complaintAuditRecord.setAuditorId(loginUserInfoVO.getUserId());
            complaintAuditRecordService.updateById(complaintAuditRecord);
        }
        //审核不通过
        if(complaintAuditRecord.getAuditType().equals(1) && complaintAuditRecord.getAuditStatus().equals(0) && dto.getAuditResult().equals(2)){
            complaintAuditRecord.setRejectReason(dto.getRejectReason());
            complaintAuditRecord.setAuditStatus(2);
            complaintAuditRecord.setAuditorId(loginUserInfoVO.getUserId());
            complaintAuditRecordService.updateById(complaintAuditRecord);
        }
    }
    @Override
@@ -442,18 +823,20 @@
        // 使用基本类型比较并补充默认分支
        List<DispatchVO> dispatchVOList = new ArrayList<>();
        if (accountLevel == ReportTypeEnum.STREET.getCode()) {
            List<ComAct> list = comActService.list();
            String streetId = adminUser.getStreetId();
            List<ComAct> list = comActService.list(new LambdaQueryWrapper<ComAct>().eq(ComAct::getStreetId, streetId).eq(ComAct::getState, 0));
            for (ComAct comAct : list) {
                DispatchVO dispatchVO = new DispatchVO();
                dispatchVO.setId(comAct.getCommunityId());
                dispatchVO.setId(comAct.getCommunityId().toString());
                dispatchVO.setName(comAct.getName());
                dispatchVOList.add(dispatchVO);
            }
        } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
            List<ComStreet> list = comStreetService.list();
            String districtsCode = adminUser.getDistrictsCode();
            List<ComStreet> list = comStreetService.list(new LambdaQueryWrapper<ComStreet>().eq(ComStreet::getAreaCode, districtsCode));
            for (ComStreet street : list) {
                DispatchVO dispatchVO = new DispatchVO();
                dispatchVO.setId(Long.valueOf(street.getStreetId()));
                dispatchVO.setId(street.getStreetId().toString());
                dispatchVO.setName(street.getName());
                dispatchVOList.add(dispatchVO);
            }
@@ -462,7 +845,7 @@
                    .eq(BcRegion::getHierarchyOrder, 3).eq(BcRegion::getParentId, 510400));//获取攀枝花市下的区县
            for (BcRegion region : list) {
                DispatchVO dispatchVO = new DispatchVO();
                dispatchVO.setId(Long.valueOf(region.getRegionCode()));
                dispatchVO.setId(region.getRegionCode());
                dispatchVO.setName(region.getRegionName());
                dispatchVOList.add(dispatchVO);
            }
@@ -472,15 +855,17 @@
        }
        return dispatchVOList;
    }
    /**
     * 获取待办诉求
     *
     * @param basePage
     * @param loginUserInfo
     * @return
     */
    @Override
    public Page<ComplaintTodoVO> getTodoList(BasePage basePage, LoginUserInfoVO loginUserInfo) {
        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfo.getPhone());
        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserAdminByPhone(loginUserInfo.getPhone());
        String targetId = "";
        int isSuperior = 0;
        //上级
@@ -510,11 +895,13 @@
            //党员
            targetId = loginUserInfo.getUserId().toString();
        }
        Page<ComplaintTodoVO> page = baseMapper.getTodoList(new Page<>(basePage.getPageNum(), basePage.getPageSize()), targetId,isSuperior);
        Page<ComplaintTodoVO> page = baseMapper.getTodoList(new Page<>(basePage.getPageNum(), basePage.getPageSize()), targetId, isSuperior);
        return page;
    }
    /**
     * 延期情况说明
     *
     * @param complaintId
     * @return
     */
@@ -525,5 +912,152 @@
                .eq(ComplaintAuditRecord::getLatestFlag, true)
                .last("LIMIT 1").one();
    }
    /**
     * 管理后台-诉求列表
     *
     * @param query
     * @param loginUserInfo
     * @return
     */
    @Override
    public Page<ComplaintVO> pageList(MgtComplaintQuery query, SystemUserVo loginUserInfo) {
        return baseMapper.pageList(new Page<>(query.getPageNum(), query.getPageSize()), query,loginUserInfo);
    }
    @Override
    public ComplaintVO getDetailMgt(Long id) {
        Complaint complaint = getById(id);
        ComplaintVO complaintVO = BeanUtil.copyProperties(complaint, ComplaintVO.class);
        //查询办理进度
        List<ComplaintProgress> complaintProgresses = complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, id).orderByAsc(ComplaintProgress::getCreateTime).list();
        complaintVO.setComplaintProgresses(complaintProgresses);
        //查询诉求流转记录
        List<ComplaintFlow> complaintFlows = complaintFlowService.lambdaQuery().eq(ComplaintFlow::getComplaintId, id).orderByAsc(ComplaintFlow::getCreateTime).list();
        complaintVO.setComplaintFlows(complaintFlows);
        //查询评价
        ComplaintComment comment = complaintCommentService.lambdaQuery().eq(ComplaintComment::getComplaintId, id).last("LIMIT 1").one();
        complaintVO.setComplaintComment(comment);
        return complaintVO;
    }
    /**
     * 诉求列表导出
     * @param query
     * @param loginUserInfo
     */
    @Override
    public void export(MgtComplaintQuery query, SystemUserVo loginUserInfo) throws IOException {
        List<ComplaintVO> list =  baseMapper.getList(query, loginUserInfo);
        List<ComplaintExcel> complaintExcels = BeanUtil.copyToList(list, ComplaintExcel.class);
        response.setContentType("application/vnd.openxmlformats-officedocument.spreadsheetml.sheet");
        response.setCharacterEncoding("utf-8");
        String fileName = URLEncoder.encode("诉求数据", "UTF-8").replaceAll("\\+", "%20");
        response.setHeader("Content-disposition", "attachment;filename*=utf-8''" + fileName + ".xlsx");
        EasyExcel.write(response.getOutputStream(), PartyMemberExcel.class)
                .sheet("诉求数据")
                .doWrite(complaintExcels);
    }
    @Override
    public void downloadFile(Long id,Integer type) throws IOException {
        Complaint complaint = getById(id);
        if (Objects.isNull(complaint)) {
            throw new ServiceException("该诉求不存在");
        }
         //查询社区信息
        BcRegion region = bcRegionService.getDistrictByCode(complaint.getDistrictsCode().toString());
        ComStreet street = comStreetService.getById(complaint.getStreetId().toString());
        ComAct act = comActService.getById(complaint.getCommunityId());
        String community = region.getRegionName() +"-"+ street.getName() + act.getName();
        PartyMember partyMember = null;
        if (Objects.nonNull(complaint.getPartyMemberId())){
             partyMember = partyMemberService.getById(complaint.getPartyMemberId());
        }
        String fileName = "";
        switch (type){
            case 1:
                fileName = "社区问题单";
                break;
            case 2:
                fileName = "问题处理单";
                if (Objects.nonNull(partyMember)) {
                    community = community + "-" + partyMember.getServiceTarget();
                }
                break;
            case 3:
                fileName = "协调通知单";
                break;
        }
        Map<String, Object> map = new HashMap<>();
        map.put("community", community);
        map.put("problemType", complaint.getProblemType());
        map.put("descriptionContent", complaint.getDescriptionContent());
        map.put("reportType", ReportTypeEnum.fromCode(complaint.getReportType())); //TODO待修改
        map.put("partyOrganization",Objects.nonNull(partyMember)? partyMember.getPartyOrganization() : "");
        map.put("name", complaint.getName());
        map.put("contactNumber", complaint.getContactNumber());
        map.put("nickname", complaint.getReportUserName());
        map.put("phone", complaint.getReportUserPhone());
        List<ComplaintProgress> list = complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, id).orderByAsc(ComplaintProgress::getCreateTime).list();
        StringBuilder sb = new StringBuilder();
        if (CollUtil.isNotEmpty(list)) {
            int rowNum = 1;
            list.forEach(item->{
                sb.append(rowNum).append("、 ");
                sb.append(item.getDescribe()).append("\n");
            });
        }
        // 在文本中直接使用换行符
        map.put("complaintProgress", sb.toString());
        map.put("status", ProcessStatusEnum.getDescriptionByCode(complaint.getStatus()));
        if (2 == type) {
            //查询诉求评价
            ComplaintComment complaintComment = complaintCommentService.lambdaQuery().eq(ComplaintComment::getComplaintId, id).last("LIMIT 1").one();
            if (Objects.nonNull(complaintComment)) {
                map.put("rateStr", RateEnum.getEnumByCode(complaintComment.getRate()));
            }
        }
        response.setContentType("application/octet-stream");
        String fileNameEncode = URLEncoder.encode(fileName, "UTF-8").replaceAll("\\+", "%20");
        response.setHeader("Content-disposition","attachment;filename=\""+fileNameEncode+".docx"+"\"");
        String fileTemplateName = FileUtil.getPath() + "template/"+fileName+".docx";
        XWPFTemplate.compile(fileTemplateName).render(map).writeAndClose(response.getOutputStream());
    }
    public static void main(String[] args) {
        try {
            /*文本*/
            Map<String, Object> map = new HashMap<>();
            map.put("community", "社区社区");
            map.put("problemType", "就业");
            map.put("descriptionContent", "描述内容");
            map.put("reportType", "党员");
            map.put("partyOrganization", "石羊党群");
            map.put("name", "张三");
            map.put("contactNumber", "1888888888");
            map.put("nickname", "李四");
            map.put("phone", "17777777777");
            // 在文本中直接使用换行符
            String content = "第一行内容\n第二行内容\n第三行内容";
            map.put("complaintProgress", content);
            map.put("status", "处理中");
            XWPFTemplate.compile("F:\\DeskTop\\zhihuishequ\\springcloud_k8s_panzhihuazhihuishequ\\service_sangeshenbian\\src\\main\\resources\\template\\社区问题单.docx").render(map).writeToFile("F:\\DeskTop\\社区.docx");
        } catch (IOException e) {
            e.printStackTrace();
        }
    }
    /**
     * 获取超时未评价的数据
     * @return
     */
    @Override
   public List<Complaint> getTimeoutAndNotComment() {
      return this.baseMapper.getTimeoutAndNotComment();
   }
}