From d151d7af6ebab17d7de4ee2941448f634f0d0d8f Mon Sep 17 00:00:00 2001
From: mitao <2763622819@qq.com>
Date: 星期五, 09 五月 2025 18:18:16 +0800
Subject: [PATCH] 编辑删除办理进度接口

---
 springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java | 1503 ++++++++++++++++++++++++++++++++++++++++++++++++++-------
 1 files changed, 1,313 insertions(+), 190 deletions(-)

diff --git a/springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java b/springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java
index 0819eb4..198f638 100644
--- a/springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java
+++ b/springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java
@@ -1,44 +1,53 @@
 package com.panzhihua.sangeshenbian.service.impl;
 
 import cn.hutool.core.bean.BeanUtil;
+import cn.hutool.core.collection.CollUtil;
+import cn.idev.excel.EasyExcel;
 import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
 import com.baomidou.mybatisplus.core.conditions.update.LambdaUpdateWrapper;
 import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
-import com.panzhihua.common.model.vos.LoginUserInfoVO;
-import com.panzhihua.sangeshenbian.model.dto.ComplaintCompletionDTO;
-import com.panzhihua.sangeshenbian.model.dto.ComplaintProcessDTO;
-import com.panzhihua.sangeshenbian.model.entity.Complaint;
+import com.baomidou.mybatisplus.extension.service.impl.ServiceImpl;
+import com.deepoove.poi.XWPFTemplate;
 import com.panzhihua.common.exceptions.ServiceException;
-import com.panzhihua.sangeshenbian.enums.ReportTypeEnum;
+import com.panzhihua.common.model.vos.LoginUserInfoVO;
+import com.panzhihua.common.model.vos.sangeshenbian.SystemUserVo;
+import com.panzhihua.common.redis.RedisUtils;
+import com.panzhihua.common.utlis.DateUtils;
+import com.panzhihua.common.utlis.StringUtils;
+import com.panzhihua.sangeshenbian.config.AutoColumnWidthStrategy;
+import com.panzhihua.sangeshenbian.dao.ComplaintMapper;
+import com.panzhihua.sangeshenbian.enums.*;
 import com.panzhihua.sangeshenbian.model.dto.*;
 import com.panzhihua.sangeshenbian.model.entity.*;
-import com.panzhihua.sangeshenbian.enums.ProcessStatusEnum;
-import com.panzhihua.sangeshenbian.dao.ComplaintMapper;
-import com.panzhihua.sangeshenbian.model.entity.ComplaintFlow;
-import com.panzhihua.sangeshenbian.model.entity.ComplaintProgress;
-import com.panzhihua.sangeshenbian.model.entity.SystemUser;
+import com.panzhihua.sangeshenbian.model.excel.ComplaintExcel;
+import com.panzhihua.sangeshenbian.model.query.AnalyticStatisticsQuery;
 import com.panzhihua.sangeshenbian.model.query.BasePage;
 import com.panzhihua.sangeshenbian.model.query.ComplaintQuery;
-import com.panzhihua.sangeshenbian.model.vo.ComplaintTodoVO;
-import com.panzhihua.sangeshenbian.service.IComplaintFlowService;
-import com.panzhihua.sangeshenbian.service.IComplaintProgressService;
-import com.panzhihua.sangeshenbian.service.IComplaintService;
-import com.panzhihua.sangeshenbian.model.vo.DispatchVO;
+import com.panzhihua.sangeshenbian.model.vo.*;
 import com.panzhihua.sangeshenbian.service.*;
-import com.baomidou.mybatisplus.extension.service.impl.ServiceImpl;
-import com.panzhihua.sangeshenbian.model.vo.ComplaintVO;
-import com.panzhihua.sangeshenbian.service.ISystemUserService;
+import com.panzhihua.sangeshenbian.warpper.IdentityInformation;
+import com.panzhihua.sangeshenbian.warpper.MgtComplaintQuery;
+import com.panzhihua.sangeshenbian.warpper.PermissionsVO;
+import jodd.util.StringUtil;
 import lombok.RequiredArgsConstructor;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.BeanUtils;
 import org.springframework.context.annotation.Lazy;
 import org.springframework.stereotype.Service;
 import org.springframework.transaction.annotation.Transactional;
 
+import javax.servlet.http.HttpServletResponse;
+import java.io.IOException;
+import java.io.InputStream;
+import java.math.BigDecimal;
+import java.math.RoundingMode;
+import java.net.URLEncoder;
+import java.text.ParseException;
 import java.text.SimpleDateFormat;
-import java.util.ArrayList;
-import java.util.Date;
-import java.util.List;
-import java.util.Objects;
-import java.util.Optional;
+import java.time.Duration;
+import java.time.LocalDate;
+import java.util.*;
+import java.util.stream.Collectors;
 
 import static cn.hutool.core.util.ObjectUtil.isNull;
 
@@ -50,6 +59,7 @@
  * @author
  * @since 2025-02-22
  */
+@Slf4j
 @Service
 @RequiredArgsConstructor(onConstructor_ = {@Lazy})
 public class ComplaintServiceImpl extends ServiceImpl<ComplaintMapper, Complaint> implements IComplaintService {
@@ -62,9 +72,14 @@
     private final IComStreetService comStreetService;
     private final IComActService comActService;
     private final IWorkOrderItemConfigService workOrderItemConfigService;
+    private final IComplaintCommentService complaintCommentService;
+    private final HttpServletResponse response;
+    private final IPartyMemberService partyMemberService;
+    private final IdentityInformationService identityInformationService;
+    private final RedisUtils redisUtils;
 
     @Override
-    public void saveComplaint(Complaint complaint, Long userId) {
+    public void saveComplaint(Complaint complaint, LoginUserInfoVO loginUserInfoVO) {
         // 获取当前日期（年月日）
         String datePrefix = new SimpleDateFormat("yyyyMMdd").format(new Date());
 
@@ -87,16 +102,79 @@
 
         // 设置流水号
         complaint.setSerialNumber(serialNumber);
-
+        Integer accountLevel = 5;
+        //获取当前身份
+        IdentityInformation identityInformationVO = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+        //1=党员，2=管理员
+        SystemUser systemUser = identityInformationVO.getSystemUser();
+        Integer identity = identityInformationVO.getIdentity();
+        if (identity == 2) {
+            SystemUserLevel systemUserLevel = identityInformationVO.getSystemUserLevel();
+            accountLevel = systemUserLevel.getLevel();
+            switch (accountLevel) {
+                case 1:
+                    //市级
+                    complaint.setCityCode(510400);
+                    complaint.setReportUserName(systemUser.getName());
+                    complaint.setReportUserPhone(systemUser.getPhone());
+                    break;
+                case 2:
+                    //区县级
+                    complaint.setCityCode(510400);
+                    complaint.setDistrictsCode(Integer.valueOf(systemUserLevel.getDistrictsCode()));
+                    complaint.setReportUserName(systemUser.getName());
+                    complaint.setReportUserPhone(systemUser.getPhone());
+                    break;
+                case 3:
+                    //街道
+                    complaint.setCityCode(510400);
+                    complaint.setDistrictsCode(Integer.valueOf(systemUserLevel.getDistrictsCode()));
+                    complaint.setStreetId(Long.valueOf(systemUserLevel.getStreetId()));
+                    complaint.setReportUserName(systemUser.getName());
+                    complaint.setReportUserPhone(systemUser.getPhone());
+                    break;
+                case 4:
+                    //社区
+                    complaint.setCityCode(510400);
+                    complaint.setDistrictsCode(Integer.valueOf(systemUserLevel.getDistrictsCode()));
+                    complaint.setStreetId(Long.valueOf(systemUserLevel.getStreetId()));
+                    complaint.setCommunityId(systemUserLevel.getCommunityId());
+                    complaint.setReportUserName(systemUser.getName());
+                    complaint.setReportUserPhone(systemUser.getPhone());
+                    break;
+                case 5:
+                    //党员
+                    complaint.setCityCode(510400);
+                    complaint.setDistrictsCode(Integer.valueOf(systemUserLevel.getDistrictsCode()));
+                    complaint.setStreetId(Long.valueOf(systemUserLevel.getStreetId()));
+                    complaint.setCommunityId(systemUserLevel.getCommunityId());
+                    PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
+                    complaint.setPartyMemberId(partyMember.getId());
+                    complaint.setReportUserName(partyMember.getName());
+                    complaint.setReportUserPhone(partyMember.getPhone());
+                    break;
+            }
+        } else {
+            PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
+            //党员
+            complaint.setCityCode(510400);
+            complaint.setDistrictsCode(Integer.valueOf(partyMember.getDistrictsCode()));
+            complaint.setStreetId(Long.valueOf(partyMember.getStreetId()));
+            complaint.setCommunityId(partyMember.getCommunityId());
+            complaint.setPartyMemberId(partyMember.getId());
+            complaint.setReportUserName(partyMember.getName());
+            complaint.setReportUserPhone(partyMember.getPhone());
+        }
+        complaint.setReportType(accountLevel);
         // 设置其他字段
         complaint.setStatus(ProcessStatusEnum.PROCESSING.getCode());
         complaint.setCreateTime(new Date(System.currentTimeMillis()));
-        complaint.setCreateBy(userId);
-        complaint.setUpdateBy(userId);
+        complaint.setCreateBy(loginUserInfoVO.getUserId());
+        complaint.setUpdateBy(loginUserInfoVO.getUserId());
         complaint.setUpdateTime(new Date(System.currentTimeMillis()));
         //查询系统配置诉求处理期限，设置截止日期
         WorkOrderItemConfig config = workOrderItemConfigService.lambdaQuery().orderByDesc(WorkOrderItemConfig::getId).last("LIMIT 1").one();
-        if (Objects.isNull(config)){
+        if (Objects.isNull(config)) {
             throw new ServiceException("工单事项未配置，请联系管理员");
         }
         complaint.setClosingTime(new Date(System.currentTimeMillis() + config.getDemandProcessingTime() * 24 * 60 * 60 * 1000));
@@ -104,22 +182,242 @@
         save(complaint);
     }
 
-    /**
-     * @param query
-     * @param loginUserInfoVO
-     * @return
-     */
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void saveAndReport(ComplaintVO complaintVO, LoginUserInfoVO loginUserInfo) {
+        Complaint complaint = new Complaint();
+        BeanUtil.copyProperties(complaintVO, complaint);
+        saveComplaint(complaint, loginUserInfo);
+        ComplaintReportDTO dto = new ComplaintReportDTO();
+        dto.setComplaintId(complaint.getId());
+        dto.setComment(complaintVO.getComment());
+        saveReport(dto, loginUserInfo);
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void saveAndComplete(ComplaintSaveAndCompleteDTO complaintVO, LoginUserInfoVO loginUserInfo) {
+        Complaint complaint = new Complaint();
+        BeanUtil.copyProperties(complaintVO, complaint);
+        saveComplaint(complaint, loginUserInfo);
+
+        ComplaintCompletionDTO complaintCompletionDTO = complaintVO.getComplaintCompletionDTO();
+        complaintCompletionDTO.setComplaintId(complaint.getId());
+        complaintCompletionDTO.setId(complaint.getId());
+        saveResult(complaintCompletionDTO, loginUserInfo);
+    }
+
     @Override
     public Page<ComplaintVO> complaintList(ComplaintQuery query, LoginUserInfoVO loginUserInfoVO) {
+
+
         Page<ComplaintVO> page = new Page<>(query.getPageNum(), query.getPageSize());
         //判断当前登录用户级别，查询对应工单
-        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone());
-        String targetId = "";
-        int isSuperior = 0;
+        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserAdminByPhone(loginUserInfoVO.getPhone());
+        Long targetId = null;
+        Integer accountLevel = 5;
+        //获取当前身份，1=党员，2=管理员
+        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+        Integer identity = identityInformation.getIdentity();
+        query.setUserId(loginUserInfoVO.getUserId());
         //上级
-        if (systemUserByPhone.isPresent()) {
+        if (systemUserByPhone.isPresent() && null != identity && identity == 2) {
             SystemUser systemUser = systemUserByPhone.get();
-            Integer accountLevel = systemUser.getAccountLevel();
+            SystemUserLevel systemUserLevel = identityInformation.getSystemUserLevel();
+            accountLevel = systemUserLevel.getLevel();
+            switch (accountLevel) {
+                case 1:
+                    //市级
+                    targetId = 510400L;
+                    break;
+                case 2:
+                    //区县级
+                    targetId = Long.valueOf(systemUserLevel.getDistrictsCode());
+                    break;
+                case 3:
+                    //街道
+                    targetId = Long.valueOf(systemUserLevel.getStreetId());
+                    break;
+                case 4:
+                    //社区
+                    targetId = systemUserLevel.getCommunityId();
+                    break;
+                case 5:
+                    //党员
+                    PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
+                    targetId = partyMember.getId();
+                    break;
+            }
+        } else {
+            //党员
+            PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
+            targetId = partyMember.getId();
+        }
+        //查询对应诉求
+        //page = baseMapper.selectComplaintPage(page, query, targetId, isSuperior);
+        page = baseMapper.selectComplaintPage1(page, query, accountLevel, targetId);
+
+        for (ComplaintVO s : page.getRecords()) {
+            buttonPermission(s, systemUserByPhone, loginUserInfoVO);
+            Integer auditButtonStatus = s.getAuditButtonStatus();
+
+            Long reporterId = s.getReporterId();
+            Long superiorId = s.getSuperiorId2();
+            if (!targetId.equals(reporterId) && !targetId.equals(superiorId) && (s.getStatus() == 5)) {
+                s.setStatus(0);
+            }
+        }
+        return page;
+    }
+
+
+    /**
+     * 列表按钮权限
+     */
+    public void buttonPermission(ComplaintVO vo, Optional<SystemUser> systemUserByPhone, LoginUserInfoVO loginUserInfo) {
+        vo.setListControlsButtonStatus(1);
+        vo.setEvaluateButtonStatus(1);
+        vo.setAuditButtonStatus(1);
+        // 获取身份
+        IdentityInformation currentIdentityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfo);
+        Integer identity = currentIdentityInformation.getIdentity();
+        SystemUserLevel systemUserLevel = currentIdentityInformation.getSystemUserLevel();
+        SystemUser systemUser1 = currentIdentityInformation.getSystemUser();
+        ComplaintAuditRecord one = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>()
+                .eq(ComplaintAuditRecord::getComplaintId, vo.getId())
+//                .ne(ComplaintAuditRecord::getAuditType, 1)
+                .orderByDesc(ComplaintAuditRecord::getSort)
+                .last(" limit 0, 1"));
+        //没有审核数据，且正在办理，则按钮权限是添加人员的
+        if (null == one && (vo.getStatus() == 0 || vo.getStatus() == 1 || vo.getStatus() == 2)) {
+      /*      if (systemUserByPhone.isPresent()) {
+                SystemUser systemUser = systemUserByPhone.get();
+                Integer accountLevel = systemUser.getAccountLevel();
+                //当前身份是管理员
+                if (2 == identity && accountLevel.compareTo(vo.getReportType()) == 0 && (accountLevel != 5)) {
+                    vo.setListControlsButtonStatus(0);
+                }
+                //如果当前身份是党员
+                if (1 == identity && 5 == vo.getReportType()) {
+                    vo.setListControlsButtonStatus(0);
+                }
+            } else {
+                if (vo.getReportType() == 5) {
+                    vo.setListControlsButtonStatus(0);
+                }
+            }*/
+            //当前身份是管理员
+            if (2 == identity && systemUserLevel.getLevel().compareTo(vo.getReportType()) == 0 && (systemUserLevel.getLevel() != 5)) {
+                vo.setListControlsButtonStatus(0);
+            }
+            //如果当前身份是党员
+            if (1 == identity && 5 == vo.getReportType()) {
+                vo.setListControlsButtonStatus(0);
+            }
+        }
+        //有审核数据，且正在办理
+        if (null != one && (vo.getStatus() == 0 || vo.getStatus() == 1 || vo.getStatus() == 2 || vo.getStatus() == 6)) {
+            //区分是上报数据还是下派数据
+            if (one.getAuditType() == 2 || one.getAuditType() == 1) {
+                //判断当前审核状态
+                if (one.getAuditStatus() == 1) {
+                    //审核状态为通过，则权限给到上报审核的这一层
+                /*    if (systemUserByPhone.isPresent() && identity == 2) {
+                        SystemUser systemUser = systemUserByPhone.get();
+                        Integer accountLevel = systemUser.getAccountLevel();
+                        //非党员用户，必须是管理员有权限
+                        if (accountLevel.compareTo(one.getReportType()) == 0) {
+                            vo.setListControlsButtonStatus(0);
+                        }
+                    }*/
+                    if (identity == 2) {
+                        //非党员用户，必须是管理员有权限
+                        if (systemUserLevel.getLevel().compareTo(one.getReportType()) == 0) {
+                            vo.setListControlsButtonStatus(0);
+                        }
+                    }
+                } else {
+                    //没有审核通过，则需要查询上一条审核通过的数据，如果没有则给到添加诉求的人
+                    ComplaintAuditRecord one1 = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>()
+                            .eq(ComplaintAuditRecord::getComplaintId, vo.getId())
+                            .eq(ComplaintAuditRecord::getAuditType, 2)
+                            .eq(ComplaintAuditRecord::getAuditStatus, 1)
+                            .orderByDesc(ComplaintAuditRecord::getSort)
+                            .last(" limit 0, 1"));
+                    if (null != one1) {
+                        //非党员用户，必须是管理员有权限
+                        if (identity == 2 && systemUserLevel.getLevel().compareTo(one1.getReportType()) == 0 && systemUserLevel.getLevel() != 5) {
+                            vo.setListControlsButtonStatus(0);
+                        }
+                        /*if (systemUserByPhone.isPresent()) {
+                            SystemUser systemUser = systemUserByPhone.get();
+                            Integer accountLevel = systemUser.getAccountLevel();
+                            Integer isAdmin = systemUser.getIsAdmin();
+                            //非党员用户，必须是管理员有权限
+                            if (accountLevel.compareTo(one1.getReportType()) == 0 && accountLevel != 5 && 1 == isAdmin) {
+                                vo.setListControlsButtonStatus(0);
+                            }
+                        }*/
+                    } else {
+                        //没有上一层审核通过的数据，则权限给到添加人
+                        /*if (systemUserByPhone.isPresent()) {
+                            SystemUser systemUser = systemUserByPhone.get();
+                            Integer accountLevel = systemUser.getAccountLevel();
+                            Integer isAdmin = systemUser.getIsAdmin();
+                            //当前身份是管理员
+                            if (2 == identity && accountLevel.compareTo(vo.getReportType()) == 0 && (accountLevel != 5 && 1 == isAdmin)) {
+                                vo.setListControlsButtonStatus(0);
+                            }
+                            //如果当前身份是党员
+                            if (1 == identity && 5 == vo.getReportType()) {
+                                vo.setListControlsButtonStatus(0);
+                            }
+                        } else {
+                            if (vo.getReportType() == 5) {
+                                vo.setListControlsButtonStatus(0);
+                            }
+                        }*/
+                        //当前身份是管理员
+                        if (2 == identity && systemUserLevel.getLevel().compareTo(vo.getReportType()) == 0 && (systemUserLevel.getLevel() != 5)) {
+                            vo.setListControlsButtonStatus(0);
+                        }
+                        //如果当前身份是党员
+                        if (1 == identity && 5 == vo.getReportType()) {
+                            vo.setListControlsButtonStatus(0);
+                        }
+                    }
+                }
+            }
+
+            //下派数据
+            if (one.getAuditType() == 3) {
+                //判断当前审核状态
+                if (one.getAuditStatus() == 1) {
+                    //审核状态为通过，则权限给到下报审核的这一层
+                    /*if (systemUserByPhone.isPresent()) {
+                        SystemUser systemUser = systemUserByPhone.get();
+                        Integer accountLevel = systemUser.getAccountLevel();
+                        Integer isAdmin = systemUser.getIsAdmin();
+                        //非党员用户，必须是管理员有权限
+                        if (accountLevel.compareTo(one.getReportType()) == 0 && 1 == isAdmin && 2 == identity) {
+                            vo.setListControlsButtonStatus(0);
+                        }
+                    }*/
+                    if (2 == identity && systemUserLevel.getLevel().compareTo(one.getReportType()) == 0) {
+                        vo.setListControlsButtonStatus(0);
+                    }
+                }
+            }
+        }
+
+        //有审核数据，且为审核中
+        //审核状态为待审核，需要授权审核按钮
+        if (null != one && (vo.getStatus() == 5 || vo.getStatus() == 7) && identity == 2) {
+            SystemUser systemUser = systemUserByPhone.get();
+            String targetId = "";
+            Integer accountLevel = 5;
+            //获取当前身份，1=党员，2=管理员
+            accountLevel = systemUserLevel.getLevel();
             switch (accountLevel) {
                 case 1:
                     //市级
@@ -127,44 +425,161 @@
                     break;
                 case 2:
                     //区县级
-                    targetId = systemUser.getDistrictsCode();
+                    targetId = systemUserLevel.getDistrictsCode();
                     break;
                 case 3:
                     //街道
-                    targetId = systemUser.getStreetId().toString();
+                    targetId = systemUserLevel.getStreetId().toString();
                     break;
                 case 4:
                     //社区
-                    targetId = systemUser.getCommunityId().toString();
+                    targetId = systemUserLevel.getCommunityId().toString();
+                    break;
+                case 5:
+                    //党员
+                    PartyMember partyMember = partyMemberService.getPartyMemberByPhone(systemUser.getPhone());
+                    targetId = partyMember.getId().toString();
                     break;
             }
-            isSuperior = 1;
-        } else {
-        //党员
-            targetId = loginUserInfoVO.getUserId().toString();
+
+            ComplaintAuditRecord one2 = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>()
+                    .eq(ComplaintAuditRecord::getComplaintId, vo.getId())
+                    .eq(ComplaintAuditRecord::getLatestFlag, 1));
+            if (one2.getReportType().equals(accountLevel) && one2.getSuperiorId().toString().equals(targetId)) {
+                vo.setAuditButtonStatus(0);
+            }
         }
-        //查询对应诉求
-        query.setUserId(loginUserInfoVO.getUserId());//当前登录用户id
-        page = baseMapper.selectComplaintPage(page, query, targetId,isSuperior);
-        return page;
+
+
+        //状态为已办结，判断评价按钮
+        int count = complaintCommentService.count(new LambdaQueryWrapper<ComplaintComment>().eq(ComplaintComment::getComplaintId, vo.getId()).eq(ComplaintComment::getDelFlag, 0));
+        if ((vo.getStatus() == 3 || vo.getStatus() == 8) && 0 == count) {
+         /*   if (systemUserByPhone.isPresent()) {
+                SystemUser systemUser = systemUserByPhone.get();
+                Integer accountLevel = systemUser.getAccountLevel();
+                Integer isAdmin = systemUser.getIsAdmin();
+                //当前不是党员身份，需要是管理员才有权限
+                if (2 == identity && accountLevel.compareTo(vo.getReportType()) == 0 && accountLevel != 5 && 1 == isAdmin) {
+                    vo.setEvaluateButtonStatus(0);
+                }
+                //当前是党员身份，只有是以党员身份提交的数据才有权限
+                if (1 == identity && vo.getReportType() == 5) {
+                    vo.setEvaluateButtonStatus(0);
+                }
+            } else {
+                if (vo.getReportType() == 5) {
+                    vo.setEvaluateButtonStatus(0);
+                }
+            }*/
+            //当前不是党员身份，需要是管理员才有权限
+            if (2 == identity && systemUserLevel.getLevel().compareTo(vo.getReportType()) == 0 && systemUserLevel.getLevel() != 5) {
+                vo.setEvaluateButtonStatus(0);
+            }
+            //当前是党员身份，只有是以党员身份提交的数据才有权限
+            if (1 == identity && vo.getReportType() == 5) {
+                vo.setEvaluateButtonStatus(0);
+            }
+        }
+
+        Long auditCreateBy = vo.getAuditCreateBy();
+        Long userId = loginUserInfo.getUserId();
+        if (null != auditCreateBy && auditCreateBy.compareTo(userId) == 0 && vo.getStatus() == 5) {
+            vo.setWithdrawButtonStatus(0);
+        } else {
+            vo.setWithdrawButtonStatus(1);
+        }
+
+
     }
+
 
     /**
      * 工单详情
+     *
      * @param id
      * @return
      */
     @Override
-    public ComplaintVO detail(Long id) {
+    public ComplaintVO detail(Long id, LoginUserInfoVO loginUserInfoVO) {
+        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserAdminByPhone(loginUserInfoVO.getPhone());
+        String targetId = "";
+        Integer accountLevel = 5;
+        //获取当前身份，1=党员，2=管理员
+        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+        Integer identity = identityInformation.getIdentity();
+        //上级
+        if (identity == 2) {
+            SystemUserLevel systemUserLevel = identityInformation.getSystemUserLevel();
+            accountLevel = systemUserLevel.getLevel();
+            switch (accountLevel) {
+                case 1:
+                    //市级
+                    targetId = "510400";
+                    break;
+                case 2:
+                    //区县级
+                    targetId = systemUserLevel.getDistrictsCode();
+                    break;
+                case 3:
+                    //街道
+                    targetId = systemUserLevel.getStreetId().toString();
+                    break;
+                case 4:
+                    //社区
+                    targetId = systemUserLevel.getCommunityId().toString();
+                    break;
+                case 5:
+                    //党员
+                    PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
+                    targetId = partyMember.getId().toString();
+                    break;
+            }
+        } else {
+            //党员
+            PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
+            targetId = partyMember.getId().toString();
+        }
         ComplaintVO detail = baseMapper.getDetail(id);
         if (detail.getStatus().equals(0)) {
-            List<ComplaintFlow> list = complaintFlowService.lambdaQuery().eq(ComplaintFlow::getComplaintId, id).orderByAsc(ComplaintFlow::getCreateTime).list();
+            List<ComplaintFlow> list = complaintFlowService.lambdaQuery().eq(ComplaintFlow::getComplaintId, id).orderByAsc(ComplaintFlow::getSort).list();
             detail.setComplaintFlows(list);
         }
         //查询办理进度
         List<ComplaintProgress> list = complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, id)
                 .orderByAsc(ComplaintProgress::getCreateTime).list();
         detail.setComplaintProgresses(list);
+
+
+        buttonPermission(detail, systemUserByPhone, loginUserInfoVO);
+        Long reporterId = detail.getReporterId();
+        Long superiorId = detail.getSuperiorId2();
+        if (!String.valueOf(reporterId).equals(targetId) && !String.valueOf(superiorId).equals(targetId) && detail.getStatus() == 5) {
+            detail.setStatus(0);
+        }
+
+
+//        if (auditButtonStatus == 1 && detail.getStatus() == 5 && !Objects.equals(detail.getAuditCreateBy(), loginUserInfoVO.getUserId())){
+//            detail.setStatus(0);
+//        }
+
+
+
+
+//        //已办结，显示评价按钮
+//        int count = complaintCommentService.count(new LambdaQueryWrapper<ComplaintComment>().eq(ComplaintComment::getComplaintId, detail.getId()).eq(ComplaintComment::getDelFlag, 0));
+//        if(detail.getStatus() == 3 && 0 == count){
+//            if(systemUserByPhone.isPresent()){
+//                SystemUser systemUser = systemUserByPhone.get();
+//                Integer isAdmin = systemUser.getIsAdmin();
+//                if(accountLevel.compareTo(detail.getReportType()) == 0 && ((accountLevel != 5 && 1 == isAdmin) || accountLevel == 5)){
+//                    detail.setEvaluateButtonStatus(0);
+//                }
+//            }else{
+//                if(detail.getReportType() == 5){
+//                    detail.setEvaluateButtonStatus(0);
+//                }
+//            }
+//        }
         return detail;
     }
 
@@ -176,10 +591,27 @@
      */
     @Override
     public void saveProcess(ComplaintProcessDTO dto, LoginUserInfoVO loginUserInfoVO) {
+        //获取当前身份
+        IdentityInformation identityInformationVO = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+
+        List<PermissionsVO> permissions = identityInformationVO.getPermissions();
+        if (permissions.isEmpty()) {
+            throw new ServiceException("请先完善个人信息");
+        }
+        //上级
+        String name = "";
+        if (identityInformationVO.getIdentity() == 2) {
+            //1=党员，2=管理员
+            SystemUser systemUser = identityInformationVO.getSystemUser();
+            name = systemUser.getName();
+        } else if (identityInformationVO.getIdentity() == 1) {
+            PartyMember partyMember = identityInformationVO.getPartyMember();
+            name = partyMember.getName();
+        }
         ComplaintProgress complaintProgress = BeanUtil.copyProperties(dto, ComplaintProgress.class);
         complaintProgress.setCreateTime(new Date());
         complaintProgress.setCreateBy(loginUserInfoVO.getUserId());
-        complaintProgress.setCreateByName(loginUserInfoVO.getNickName());
+        complaintProgress.setCreateByName(name);
         complaintProgressService.save(complaintProgress);
     }
 
@@ -191,16 +623,45 @@
      */
     @Override
     public void saveResult(ComplaintCompletionDTO dto, LoginUserInfoVO loginUserInfoVO) {
+        //获取当前身份
+        IdentityInformation identityInformationVO = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+
+        List<PermissionsVO> permissions = identityInformationVO.getPermissions();
+        if (permissions.isEmpty()) {
+            throw new ServiceException("请先完善个人信息");
+        }
+        Integer accountLevel = null;
+        String name = "";
+        //上级
+        if (identityInformationVO.getIdentity() == 2) {
+            //1=党员，2=管理员
+            SystemUser systemUser = identityInformationVO.getSystemUser();
+            SystemUserLevel systemUserLevel = identityInformationVO.getSystemUserLevel();
+            accountLevel = systemUserLevel.getLevel();
+            name = systemUser.getName();
+        } else if (identityInformationVO.getIdentity() == 1) {
+            accountLevel = 5;
+            PartyMember partyMember = identityInformationVO.getPartyMember();
+            name = partyMember.getName();
+        }
         Complaint complaint = BeanUtil.copyProperties(dto, Complaint.class);
         complaint.setUpdateTime(new Date());
         complaint.setCompletionUserId(loginUserInfoVO.getUserId());
-        complaint.setCompletionUsername(loginUserInfoVO.getNickName());
+        complaint.setCompletionUsername(name);
         complaint.setCompletionUserPhone(loginUserInfoVO.getPhone());
         complaint.setCompletionTime(new Date());
+        complaint.setCompletionUserLevel(accountLevel);
+        // 计算处理时间
+        Date createTime = complaint.getCreateTime();
+        long l = Duration.between(createTime.toInstant(), complaint.getCompletionTime().toInstant()).getSeconds() / 3600;
+        double handlingDay = new BigDecimal(l).divide(new BigDecimal("24"), 2, RoundingMode.HALF_UP).doubleValue();
+        complaint.setHandlingDay(handlingDay);
         this.updateById(complaint);
     }
+
     /**
      * 办理进度列表
+     *
      * @param complaintId
      * @return
      */
@@ -211,230 +672,449 @@
                 .orderByAsc(ComplaintProgress::getCreateTime).list();
     }
 
+
     @Override
     @Transactional(rollbackFor = Exception.class)
     public void saveReport(ComplaintReportDTO dto, LoginUserInfoVO loginUserInfoVO) {
         String phone = loginUserInfoVO.getPhone();
-
-        SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
-                .eq(SystemUser::getPhone, phone)
-                .eq(SystemUser::getIsAdmin, 1)
-                .ne(SystemUser::getStatus, 3)
-                .last("LIMIT 1"));
+        IdentityInformation identityInformationVO = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+        SystemUser adminUser = identityInformationVO.getSystemUser();
+        SystemUserLevel systemUserLevel = identityInformationVO.getSystemUserLevel();
 
         Long superiorId;
         int reportType;
-        if (adminUser == null) {
-            superiorId = loginUserInfoVO.getCommunityId();
-            if (Objects.isNull(superiorId)){
-                throw new ServiceException("上报失败，请绑定社区");
-            }
-            reportType = ReportTypeEnum.COMMUNITY.getCode();
-        } else {
-            int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
+        int reporterLevel;
+        Long reporterId = null;
+        String departmentName = "";
+        String reporter = "";
+        if (identityInformationVO.getIdentity() == 1) {
+            PartyMember partyMember = partyMemberService.getPartyMemberByPhone(phone);
+            superiorId = partyMember.getCommunityId();
+            reporterId = partyMember.getId();
+            reportType = 4;
+            reporterLevel = 5;
+            departmentName = partyMember.getDistricts() + "-" + partyMember.getStreet() + "-" + partyMember.getCommunity();
+            reporter = partyMember.getName();
+        } else if (identityInformationVO.getIdentity() == 2) {
+            int accountLevel = systemUserLevel.getLevel(); // 改为基本类型
             if (accountLevel == 1) {
                 throw new ServiceException("市级账号,无法上报！");
             }
             reportType = accountLevel - 1;
+            reporterLevel = accountLevel;
+            reporter = adminUser.getName();
 
             // 使用基本类型比较并补充默认分支
             if (accountLevel == ReportTypeEnum.COMMUNITY.getCode()) {
-                superiorId = Long.parseLong(adminUser.getStreetId());
+                superiorId = Long.parseLong(systemUserLevel.getStreetId());
+                reporterId = systemUserLevel.getCommunityId();
             } else if (accountLevel == ReportTypeEnum.STREET.getCode()) {
-                superiorId = Long.parseLong(adminUser.getDistrictsCode());
+                superiorId = Long.parseLong(systemUserLevel.getDistrictsCode());
+                reporterId = Long.parseLong(systemUserLevel.getStreetId());
             } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
                 superiorId = 510400L; // 攀枝花市
+                reporterId = Long.parseLong(systemUserLevel.getDistrictsCode());
+            } else if (accountLevel == ReportTypeEnum.PARTY.getCode()) {
+                superiorId = systemUserLevel.getCommunityId();
             } else {
                 // 处理未预期的账号等级
                 throw new ServiceException("未知的账号等级");
             }
+            //查询社区信息
+            switch (accountLevel) {
+                case 2:
+                    BcRegion region = bcRegionService.getDistrictByCode(systemUserLevel.getDistrictsCode().toString());
+                    if (Objects.nonNull(region)) {
+                        departmentName = region.getRegionName();
+                    }
+                    break;
+                case 3:
+                    ComStreet street = comStreetService.getById(systemUserLevel.getStreetId().toString());
+                    if (Objects.nonNull(street)) {
+                        BcRegion district = bcRegionService.getDistrictByCode(street.getAreaCode().toString());
+                        departmentName = Objects.nonNull(district) ? district.getRegionName() + "-" + street.getName() : street.getName();
+                    }
+                    break;
+                case 4:
+                    ComAct act = comActService.getById(systemUserLevel.getCommunityId());
+                    if (Objects.nonNull(act)) {
+                        ComStreet street2 = comStreetService.getById(adminUser.getStreetId().toString());
+                        BcRegion district = bcRegionService.getDistrictByCode(act.getAreaCode());
+                        departmentName = Objects.nonNull(district) && Objects.nonNull(street2) ?
+                                district.getRegionName() + "-" + street2.getName() + "-" + act.getName() : act.getName();
+                    }
+                    break;
+            }
+        } else {
+            throw new ServiceException("未知的账号等级");
         }
 
         Complaint complaint = getById(dto.getComplaintId());
-        complaint.setReportType(reportType);
-        complaint.setSuperiorId(superiorId);
+        if (complaint.getStatus() != 0) {
+            complaint.setStatus(0);
+        }
         updateById(complaint);
 
         // 标记最新
         complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
                 .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
-                .set(ComplaintAuditRecord::getLatestFlag,false));
+                .set(ComplaintAuditRecord::getLatestFlag, false));
 
         // 添加审核记录
-        complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 2, dto.getComment(), loginUserInfoVO,adminUser);
+        int count = complaintAuditRecordService.count(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, complaint.getId()));
+        ComplaintAuditRecord complaintAuditRecord = new ComplaintAuditRecord();
+        complaintAuditRecord.setComplaintId(complaint.getId());
+        complaintAuditRecord.setLatestFlag(true);
+        complaintAuditRecord.setAuditType(2);
+        complaintAuditRecord.setAuditStatus(0);
+        complaintAuditRecord.setCreateBy(loginUserInfoVO.getUserId());
+        complaintAuditRecord.setCreateTime(new Date());
+        complaintAuditRecord.setUpdateBy(loginUserInfoVO.getUserId());
+        complaintAuditRecord.setUpdateTime(new Date());
+        complaintAuditRecord.setReporter(reporter);
+        complaintAuditRecord.setReportType(reportType);
+        complaintAuditRecord.setSuperiorId(superiorId);
+        complaintAuditRecord.setComment(dto.getComment());
+        complaintAuditRecord.setSort(count + 1);
+        complaintAuditRecord.setDepartmentName(departmentName);
+        complaintAuditRecord.setReporterLevel(reporterLevel);
+        complaintAuditRecord.setReporterId(reporterId);
+        complaintAuditRecord.setApplyName(reporter);
+        complaintAuditRecordService.save(complaintAuditRecord);
+    }
+
+    @Override
+    public void reportWithdraw(ComplaintReportWithdrawDTO dto, LoginUserInfoVO loginUserInfoVO) {
+        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>()
+                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
+                .eq(ComplaintAuditRecord::getAuditType, 2)
+                .eq(ComplaintAuditRecord::getLatestFlag, true));
+        if (Objects.isNull(complaintAuditRecord)) {
+            throw new ServiceException("未找到相关记录");
+        }
+        complaintAuditRecord.setAuditStatus(3);
+        complaintAuditRecord.setUpdateBy(loginUserInfoVO.getUserId());
+        complaintAuditRecord.setUpdateTime(new Date());
+        complaintAuditRecord.setLatestFlag(false);
+        complaintAuditRecordService.updateById(complaintAuditRecord);
+
+        // 获取上一条记录
+        ComplaintAuditRecord lastRecord = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>()
+                .ne(ComplaintAuditRecord::getId, complaintAuditRecord.getId())
+                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
+                .eq(ComplaintAuditRecord::getAuditType, 2)
+                .eq(ComplaintAuditRecord::getLatestFlag, false)
+                .orderByDesc(ComplaintAuditRecord::getSort)
+        );
+        if (Objects.nonNull(lastRecord)) {
+            // 复制上一条记录
+            ComplaintAuditRecord newRecord = new ComplaintAuditRecord();
+            BeanUtils.copyProperties(lastRecord, newRecord);
+            newRecord.setId(null);
+            newRecord.setLatestFlag(true);
+            newRecord.setUpdateBy(loginUserInfoVO.getUserId());
+            newRecord.setUpdateTime(new Date());
+            complaintAuditRecordService.save(newRecord);
+        }
     }
 
     @Override
     @Transactional(rollbackFor = Exception.class)
     public void saveDispatch(ComplaintDispatch dto, LoginUserInfoVO loginUserInfoVO) {
-        String phone = loginUserInfoVO.getPhone();
-        SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
-                .eq(SystemUser::getPhone, phone)
-                .eq(SystemUser::getIsAdmin, 1)
-                .ne(SystemUser::getStatus, 3)
-                .last("LIMIT 1"));
-
-        if (adminUser == null) {
+        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+        if (identityInformation.getIdentity() != 2) {
             throw new ServiceException("无权下派");
         }
 
-
-        long superiorId;
-        int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
+        SystemUserLevel systemUserLevel = identityInformation.getSystemUserLevel();
+        int accountLevel = systemUserLevel.getLevel(); // 改为基本类型
         if (accountLevel == 4) {
             throw new ServiceException("社区账号,无法下派！");
         }
+        accountLevel++;
 
-        // 使用基本类型比较并补充默认分支
-        if (accountLevel == ReportTypeEnum.STREET.getCode()) {
-            superiorId = adminUser.getCommunityId().longValue();
-        } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
-            superiorId = Long.parseLong(adminUser.getStreetId());
-        } else if (accountLevel == ReportTypeEnum.CITY.getCode()) {
-            superiorId = Long.parseLong(adminUser.getDistrictsCode());
-        } else {
-            // 处理未预期的账号等级
-            throw new ServiceException("未知的账号等级");
-        }
-
-        Long superiorOrgId;
         Complaint complaint = getById(dto.getComplaintId());
-        superiorOrgId = complaint.getSuperiorId();
-        complaint.setReportType(accountLevel + 1);
-        complaint.setSuperiorId(superiorId);
-        updateById(complaint);
-
+        //查询当前单位审核记录表数据
+        //查询上报审核记录
+//        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery()
+//                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
+//                .eq(ComplaintAuditRecord::getAuditType, 0)
+//                .eq(ComplaintAuditRecord::getLatestFlag, true)
+//                .eq(ComplaintAuditRecord::getReportType, adminUser.getAccountLevel())
+//                .last("LIMIT 1").one();
         // 添加流转记录
-        complaintFlowService.createFlow(dto.getComplaintId(), superiorOrgId, accountLevel, 1, loginUserInfoVO.getUserId());
+//        complaintFlowService.createFlow(complaintAuditRecord, 1,loginUserInfoVO.getUserId());
+        // 标记最新
+        complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
+                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
+                .set(ComplaintAuditRecord::getLatestFlag, false));
+        int count = complaintAuditRecordService.count(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, complaint.getId()));
+        ComplaintAuditRecord record = new ComplaintAuditRecord();
+        record.setComplaintId(complaint.getId());
+        record.setLatestFlag(true);
+        record.setAuditType(3);
+        record.setAuditStatus(1);
+        record.setCreateBy(loginUserInfoVO.getUserId());
+        record.setCreateTime(new Date(System.currentTimeMillis()));
+        record.setUpdateBy(loginUserInfoVO.getUserId());
+        record.setUpdateTime(new Date(System.currentTimeMillis()));
+        record.setReporter(loginUserInfoVO.getNickName());
+        record.setReportType(accountLevel);
+        record.setSuperiorId(dto.getDispatchId());
+        record.setSort(count + 1);
+        complaintAuditRecordService.save(record);
+        ComplaintAuditRecord complaintAuditRecord = new ComplaintAuditRecord();
+        complaintAuditRecord.setComplaintId(complaint.getId());
+        complaintAuditRecord.setReportType(systemUserLevel.getLevel());
+        Long superiorId = null;
+        switch (systemUserLevel.getLevel()) {
+            case 1:
+                superiorId = 510400L;//默认市级
+                break;
+            case 2:
+                superiorId = Long.parseLong(systemUserLevel.getDistrictsCode());
+                break;
+            case 3:
+                superiorId = Long.parseLong(systemUserLevel.getStreetId());
+                break;
+            case 4:
+                superiorId = systemUserLevel.getCommunityId();
+                break;
+        }
+        complaintAuditRecord.setSuperiorId(superiorId);
+        complaintFlowService.createFlow(complaintAuditRecord, 1, loginUserInfoVO.getUserId());
     }
 
     @Override
     @Transactional(rollbackFor = Exception.class)
     public void reportAudit(ComplaintReporAuditDTO complaintReporAuditDTO, LoginUserInfoVO loginUserInfoVO) {
-        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone());
-        if (!systemUserByPhone.isPresent()) {
+
+        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+
+        SystemUser systemUser = identityInformation.getSystemUser();
+        SystemUserLevel systemUserLevel = identityInformation.getSystemUserLevel();
+        if (identityInformation.getIdentity() != 2) {
             throw new ServiceException("无权审核");
         }
+
+        Long superiorId = 0L;
+        switch (systemUserLevel.getLevel()) {
+            case 1:
+                superiorId = 510400L;//默认市级
+                break;
+            case 2:
+                superiorId = Long.parseLong(systemUserLevel.getDistrictsCode());
+                break;
+            case 3:
+                superiorId = Long.parseLong(systemUserLevel.getStreetId());
+                break;
+            case 4:
+                superiorId = systemUserLevel.getCommunityId();
+                break;
+        }
+
         //查询上报审核记录
-        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaintReporAuditDTO.getId())
+        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery()
+                .eq(ComplaintAuditRecord::getComplaintId, complaintReporAuditDTO.getId())
                 .eq(ComplaintAuditRecord::getAuditType, 2)
                 .eq(ComplaintAuditRecord::getLatestFlag, true)
+                .eq(ComplaintAuditRecord::getReportType, systemUserLevel.getLevel())
+                .eq(ComplaintAuditRecord::getSuperiorId, superiorId)
                 .last("LIMIT 1").one();
         if (Objects.isNull(complaintAuditRecord)) {
             throw new ServiceException("上报申请记录不存在");
         }
-        //查询待审核诉求
-        complaintAuditRecordService.audit(complaintAuditRecord,  loginUserInfoVO.getUserId(),
-                complaintReporAuditDTO.getAuditResult(), complaintReporAuditDTO.getRejectReason());
-
-        // 添加流转记录
-        Complaint complaint = getById(complaintAuditRecord.getComplaintId());
-
-        Long superiorId = null;
-        if (Objects.nonNull(complaint)) {
-            superiorId = complaint.getCreateBy();
-            if (Objects.nonNull(complaint.getSuperiorId())) {
-                superiorId = complaint.getSuperiorId();
-            }
-            complaintFlowService.createFlow(complaintAuditRecord.getComplaintId(), superiorId,complaint.getReportType(),0, loginUserInfoVO.getUserId());
+        complaintAuditRecord.setAuditorName(systemUser.getName());
+        complaintAuditRecord.setAuditorPhone(systemUser.getPhone());
+        complaintAuditRecord.setAuditTime(new Date());
+        if (complaintReporAuditDTO.getAuditResult().equals(1)) {
+            complaintAuditRecord.setAuditStatus(1);
+            complaintAuditRecord.setAuditorId(loginUserInfoVO.getUserId());
+            complaintAuditRecordService.updateById(complaintAuditRecord);
+            //创建流程
+            ComplaintAuditRecord complaintAuditRecord2 = new ComplaintAuditRecord();
+            complaintAuditRecord2.setComplaintId(complaintReporAuditDTO.getId());
+            complaintAuditRecord2.setSuperiorId(complaintAuditRecord.getReporterId());
+            complaintAuditRecord2.setReportType(complaintAuditRecord.getReporterLevel());
+            complaintFlowService.createFlow(complaintAuditRecord2, 0, loginUserInfoVO.getUserId());
+        } else {
+            complaintAuditRecord.setRejectReason(complaintReporAuditDTO.getRejectReason());
+            complaintAuditRecord.setAuditStatus(2);
+            complaintAuditRecord.setAuditorId(loginUserInfoVO.getUserId());
+            complaintAuditRecordService.updateById(complaintAuditRecord);
         }
-        //审核通过后，将诉求转移给上级
-        if (complaintAuditRecord.getAuditType().equals(2) && complaintAuditRecord.getAuditStatus().equals(1)){
-            SystemUser systemUser = systemUserByPhone.get();
-                switch (systemUser.getAccountLevel()) {
-                    case 1:
-                        superiorId = 510400L;//默认市级
-                        break;
-                    case 2:
-                        superiorId = Long.parseLong(systemUser.getDistrictsCode());
-                        break;
-                    case 3:
-                        superiorId = Long.parseLong(systemUser.getStreetId());
-                        break;
-                    case 4:
-                        superiorId = systemUser.getCommunityId();
-                        break;
-                }
-            }
-            complaint.setSuperiorId(superiorId);
-            updateById(complaint );
     }
 
 
     @Override
     @Transactional(rollbackFor = Exception.class)
     public void saveDelay(ComplaintDelayDTO dto, LoginUserInfoVO loginUserInfoVO) {
-        // 标记最新
-        complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
-                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
-                .set(ComplaintAuditRecord::getLatestFlag,false));
-        SystemUser systemUser = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone()).orElse(null);
+        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+
+        SystemUser systemUser = identityInformation.getSystemUser();
+        SystemUserLevel systemUserLevel = identityInformation.getSystemUserLevel();
         Long superiorId;
         int reportType;
-        if (systemUser == null) {
-            superiorId = loginUserInfoVO.getCommunityId();
-            if (Objects.isNull(superiorId)){
-                throw new ServiceException("上报失败，请绑定社区");
+        String departmentName = "";
+        String reporter = "";
+        if (identityInformation.getIdentity() == 1) {
+            PartyMember partyMember = partyMemberService.getPartyMemberByPhone(loginUserInfoVO.getPhone());
+            superiorId = partyMember.getCommunityId();
+            if (Objects.isNull(superiorId)) {
+                throw new ServiceException("延期申请失败，请绑定社区");
             }
             reportType = ReportTypeEnum.COMMUNITY.getCode();
-        } else {
-            int accountLevel = systemUser.getAccountLevel(); // 改为基本类型
+            departmentName = partyMember.getDistricts() + "-" + partyMember.getStreet() + "-" + partyMember.getCommunity();
+            reporter = partyMember.getName();
+        } else if (identityInformation.getIdentity() == 2) {
+            int accountLevel = systemUserLevel.getLevel(); // 改为基本类型
             if (accountLevel == 1) {
-                throw new ServiceException("市级账号,无法上报！");
+                throw new ServiceException("市级账号,无法延期申请！");
             }
-            reportType = accountLevel + 1;
+            reportType = accountLevel - 1;
+            reporter = systemUser.getName();
 
             // 使用基本类型比较并补充默认分支
             if (accountLevel == ReportTypeEnum.COMMUNITY.getCode()) {
-                superiorId = Long.parseLong(systemUser.getStreetId());
+                superiorId = Long.parseLong(systemUserLevel.getStreetId());
             } else if (accountLevel == ReportTypeEnum.STREET.getCode()) {
-                superiorId = Long.parseLong(systemUser.getDistrictsCode());
+                superiorId = Long.parseLong(systemUserLevel.getDistrictsCode());
             } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
                 superiorId = 510400L; // 攀枝花市
+            } else if (accountLevel == ReportTypeEnum.PARTY.getCode()) {
+                superiorId = systemUserLevel.getCommunityId();
             } else {
                 // 处理未预期的账号等级
                 throw new ServiceException("未知的账号等级");
             }
+            //查询社区信息
+            switch (accountLevel) {
+                case 2:
+                    BcRegion region = bcRegionService.getDistrictByCode(systemUserLevel.getDistrictsCode().toString());
+                    if (Objects.nonNull(region)) {
+                        departmentName = region.getRegionName();
+                    }
+                    break;
+                case 3:
+                    ComStreet street = comStreetService.getById(systemUserLevel.getStreetId().toString());
+                    if (Objects.nonNull(street)) {
+                        BcRegion district = bcRegionService.getDistrictByCode(street.getAreaCode().toString());
+                        departmentName = Objects.nonNull(district) ? district.getRegionName() + "-" + street.getName() : street.getName();
+                    }
+                    break;
+                case 4:
+                    ComAct act = comActService.getById(systemUserLevel.getCommunityId());
+                    if (Objects.nonNull(act)) {
+                        ComStreet street2 = comStreetService.getById(systemUserLevel.getStreetId().toString());
+                        BcRegion district = bcRegionService.getDistrictByCode(act.getAreaCode());
+                        departmentName = Objects.nonNull(district) && Objects.nonNull(street2) ?
+                                district.getRegionName() + "-" + street2.getName() + "-" + act.getName() : act.getName();
+                    }
+                    break;
+            }
+        } else {
+            throw new ServiceException("无权申请");
         }
 
-        Complaint complaint = getById(dto.getComplaintId());
-        complaint.setReportType(reportType);
-        complaint.setSuperiorId(superiorId);
-        updateById(complaint);
-        // 添加审核记录
-        complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 1, dto.getComment(), loginUserInfoVO, systemUser);
+        // 清除最新记录
+        complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
+                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
+                .set(ComplaintAuditRecord::getLatestFlag, false));
+        int count = complaintAuditRecordService.count(new LambdaQueryWrapper<ComplaintAuditRecord>().eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId()));
+        ComplaintAuditRecord record1 = new ComplaintAuditRecord();
+        record1.setComplaintId(dto.getComplaintId());
+        record1.setLatestFlag(true);
+        record1.setAuditType(1);
+        record1.setAuditStatus(0);
+        record1.setCreateBy(loginUserInfoVO.getUserId());
+        record1.setCreateTime(new Date(System.currentTimeMillis()));
+        record1.setUpdateBy(loginUserInfoVO.getUserId());
+        record1.setUpdateTime(new Date(System.currentTimeMillis()));
+        record1.setReporter(reporter);
+        record1.setReportType(reportType);
+        record1.setSuperiorId(superiorId);
+        record1.setSort(count + 1);
+        record1.setComment(dto.getComment());
+        record1.setDepartmentName(departmentName);
+        // 冗余申请人名称
+        record1.setApplyName(reporter);
+        complaintAuditRecordService.save(record1);
     }
 
 
     @Override
-    public void delayAudit(ComplaintDelayAuditDTO complaintDelayAuditDTO, LoginUserInfoVO loginUserInfoVO) {
-        //查询待审核诉求
-        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaintDelayAuditDTO.getComplaintId())
+    public void delayAudit(ComplaintDelayAuditDTO dto, LoginUserInfoVO loginUserInfoVO) {
+        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
+        SystemUser systemUser = identityInformation.getSystemUser();
+        SystemUserLevel systemUserLevel = identityInformation.getSystemUserLevel();
+        if (identityInformation.getIdentity() != 2) {
+            throw new ServiceException("无权审核");
+        }
+
+        int accountLevel = systemUserLevel.getLevel(); // 改为基本类型
+        Long superiorId;
+        // 使用基本类型比较并补充默认分支
+        if (accountLevel == ReportTypeEnum.COMMUNITY.getCode()) {
+            superiorId = systemUserLevel.getCommunityId();
+        } else if (accountLevel == ReportTypeEnum.STREET.getCode()) {
+            superiorId = Long.parseLong(systemUserLevel.getStreetId());
+        } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
+            superiorId = Long.parseLong(systemUserLevel.getDistrictsCode());
+        } else if (accountLevel == ReportTypeEnum.CITY.getCode()) {
+            superiorId = 510400L;
+        } else {
+            // 处理未预期的账号等级
+            throw new ServiceException("未知的账号等级");
+        }
+
+
+        ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.getOne(new LambdaQueryWrapper<ComplaintAuditRecord>()
                 .eq(ComplaintAuditRecord::getAuditType, 1)
+                .eq(ComplaintAuditRecord::getLatestFlag, 1)
                 .eq(ComplaintAuditRecord::getAuditStatus, 0)
-                .eq(ComplaintAuditRecord::getLatestFlag, true)
-                .last("LIMIT 1").one();
+                .eq(ComplaintAuditRecord::getSuperiorId, superiorId)
+                .eq(ComplaintAuditRecord::getReportType, accountLevel)
+                .eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
+                .last("LIMIT 1"));
+
+
         if (Objects.isNull(complaintAuditRecord)) {
             throw new ServiceException("诉求延期申请不存在");
         }
-        complaintAuditRecordService.audit(complaintAuditRecord, loginUserInfoVO.getUserId(),
-                complaintDelayAuditDTO.getAuditResult(), complaintDelayAuditDTO.getRejectReason());
+        complaintAuditRecord.setAuditorName(systemUser.getName());
+        complaintAuditRecord.setAuditorPhone(systemUser.getPhone());
+        complaintAuditRecord.setAuditTime(new Date());
+        //审核通过后，设置诉求延期
+        if (complaintAuditRecord.getAuditType().equals(1) && complaintAuditRecord.getAuditStatus().equals(0) && dto.getAuditResult().equals(1)) {
+            Complaint complaint = getById(complaintAuditRecord.getComplaintId());
+            complaint.setStatus(1);
+            updateById(complaint);
+
+            complaintAuditRecord.setAuditStatus(1);
+            complaintAuditRecord.setAuditorId(loginUserInfoVO.getUserId());
+            complaintAuditRecordService.updateById(complaintAuditRecord);
+        }
+        //审核不通过
+        if (complaintAuditRecord.getAuditType().equals(1) && complaintAuditRecord.getAuditStatus().equals(0) && dto.getAuditResult().equals(2)) {
+            complaintAuditRecord.setRejectReason(dto.getRejectReason());
+            complaintAuditRecord.setAuditStatus(2);
+            complaintAuditRecord.setAuditorId(loginUserInfoVO.getUserId());
+            complaintAuditRecordService.updateById(complaintAuditRecord);
+        }
     }
 
     @Override
     public List<DispatchVO> getDispatchList(LoginUserInfoVO loginUserInfoVO) {
 
-        String phone = loginUserInfoVO.getPhone();
-        SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
-                .eq(SystemUser::getPhone, phone)
-                .eq(SystemUser::getIsAdmin, 1)
-                .ne(SystemUser::getStatus, 3)
-                .last("LIMIT 1"));
+        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfoVO);
 
-        if (adminUser == null) {
+        SystemUser adminUser = identityInformation.getSystemUser();
+        SystemUserLevel systemUserLevel = identityInformation.getSystemUserLevel();
+
+        if (identityInformation.getIdentity() != 2) {
             throw new ServiceException("无权下派");
         }
-        int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
+        int accountLevel = systemUserLevel.getLevel(); // 改为基本类型
       /*  if (accountLevel == 1) {
             throw new ServiceException("市级账号,无法上报！");
         }*/
@@ -442,18 +1122,20 @@
         // 使用基本类型比较并补充默认分支
         List<DispatchVO> dispatchVOList = new ArrayList<>();
         if (accountLevel == ReportTypeEnum.STREET.getCode()) {
-            List<ComAct> list = comActService.list();
+            String streetId = systemUserLevel.getStreetId();
+            List<ComAct> list = comActService.list(new LambdaQueryWrapper<ComAct>().eq(ComAct::getStreetId, streetId));
             for (ComAct comAct : list) {
                 DispatchVO dispatchVO = new DispatchVO();
-                dispatchVO.setId(comAct.getCommunityId());
+                dispatchVO.setId(comAct.getCommunityId().toString());
                 dispatchVO.setName(comAct.getName());
                 dispatchVOList.add(dispatchVO);
             }
         } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
-            List<ComStreet> list = comStreetService.list();
+            String districtsCode = systemUserLevel.getDistrictsCode();
+            List<ComStreet> list = comStreetService.list(new LambdaQueryWrapper<ComStreet>().eq(ComStreet::getAreaCode, districtsCode));
             for (ComStreet street : list) {
                 DispatchVO dispatchVO = new DispatchVO();
-                dispatchVO.setId(Long.valueOf(street.getStreetId()));
+                dispatchVO.setId(street.getStreetId().toString());
                 dispatchVO.setName(street.getName());
                 dispatchVOList.add(dispatchVO);
             }
@@ -462,7 +1144,7 @@
                     .eq(BcRegion::getHierarchyOrder, 3).eq(BcRegion::getParentId, 510400));//获取攀枝花市下的区县
             for (BcRegion region : list) {
                 DispatchVO dispatchVO = new DispatchVO();
-                dispatchVO.setId(Long.valueOf(region.getRegionCode()));
+                dispatchVO.setId(region.getRegionCode());
                 dispatchVO.setName(region.getRegionName());
                 dispatchVOList.add(dispatchVO);
             }
@@ -472,21 +1154,23 @@
         }
         return dispatchVOList;
     }
+
     /**
      * 获取待办诉求
+     *
      * @param basePage
      * @param loginUserInfo
      * @return
      */
     @Override
     public Page<ComplaintTodoVO> getTodoList(BasePage basePage, LoginUserInfoVO loginUserInfo) {
-        Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfo.getPhone());
+        IdentityInformation identityInformation = identityInformationService.getCurrentIdentityInformation(loginUserInfo);
+        SystemUserLevel systemUserLevel = identityInformation.getSystemUserLevel();
         String targetId = "";
         int isSuperior = 0;
         //上级
-        if (systemUserByPhone.isPresent()) {
-            SystemUser systemUser = systemUserByPhone.get();
-            Integer accountLevel = systemUser.getAccountLevel();
+        if (identityInformation.getIdentity() == 2) {
+            Integer accountLevel = systemUserLevel.getLevel();
             switch (accountLevel) {
                 case 1:
                     //市级
@@ -494,15 +1178,15 @@
                     break;
                 case 2:
                     //区县级
-                    targetId = systemUser.getDistrictsCode();
+                    targetId = systemUserLevel.getDistrictsCode();
                     break;
                 case 3:
                     //街道
-                    targetId = systemUser.getStreetId().toString();
+                    targetId = systemUserLevel.getStreetId();
                     break;
                 case 4:
                     //社区
-                    targetId = systemUser.getCommunityId().toString();
+                    targetId = systemUserLevel.getCommunityId().toString();
                     break;
             }
             isSuperior = 1;
@@ -510,11 +1194,12 @@
             //党员
             targetId = loginUserInfo.getUserId().toString();
         }
-        Page<ComplaintTodoVO> page = baseMapper.getTodoList(new Page<>(basePage.getPageNum(), basePage.getPageSize()), targetId,isSuperior);
-        return page;
+        return baseMapper.getTodoList(new Page<>(basePage.getPageNum(), basePage.getPageSize()), targetId, isSuperior);
     }
+
     /**
      * 延期情况说明
+     *
      * @param complaintId
      * @return
      */
@@ -525,5 +1210,443 @@
                 .eq(ComplaintAuditRecord::getLatestFlag, true)
                 .last("LIMIT 1").one();
     }
+
+    /**
+     * 管理后台-诉求列表
+     *
+     * @param query
+     * @param loginUserInfo
+     * @return
+     */
+    @Override
+    public Page<ComplaintVO> pageList(MgtComplaintQuery query, SystemUserVo loginUserInfo) {
+        return baseMapper.pageList(new Page<>(query.getPageNum(), query.getPageSize()), query, loginUserInfo);
+    }
+
+    @Override
+    public ComplaintVO getDetailMgt(Long id) {
+        Complaint complaint = getById(id);
+        ComplaintVO complaintVO = BeanUtil.copyProperties(complaint, ComplaintVO.class);
+        //查询办理进度
+        List<ComplaintProgress> complaintProgresses = complaintProgressService.lambdaQuery()
+                .eq(ComplaintProgress::getComplaintId, id).orderByDesc(ComplaintProgress::getCreateTime).list();
+        complaintVO.setComplaintProgresses(complaintProgresses);
+        //查询诉求流转记录
+        List<ComplaintFlow> complaintFlows = complaintFlowService.lambdaQuery()
+                .eq(ComplaintFlow::getComplaintId, id)
+                .orderByAsc(ComplaintFlow::getSort)
+                .list();
+        complaintVO.setComplaintFlows(complaintFlows);
+        //查询评价
+        ComplaintComment comment = complaintCommentService.lambdaQuery().eq(ComplaintComment::getComplaintId, id).last("LIMIT 1").one();
+        complaintVO.setComplaintComment(comment);
+        ArrayList<String> voiceFileList = new ArrayList<>();
+        String voiceFile = complaint.getVoiceFile();
+        if(StringUtils.isNotEmpty(voiceFile)){
+            for (String file :voiceFile.split(",")) {
+                voiceFileList.add(file);
+            }
+        }
+
+        complaintVO.setVoiceFileList(voiceFileList);
+        return complaintVO;
+    }
+
+    /**
+     * 诉求列表导出
+     *
+     * @param query
+     * @param loginUserInfo
+     */
+    @Override
+    public void export(MgtComplaintQuery query, SystemUserVo loginUserInfo) throws IOException {
+        List<ComplaintVO> list = baseMapper.getList(query, loginUserInfo);
+        List<ComplaintExcel> complaintExcels = BeanUtil.copyToList(list, ComplaintExcel.class);
+        response.setContentType("application/vnd.openxmlformats-officedocument.spreadsheetml.sheet");
+        response.setCharacterEncoding("utf-8");
+        String fileName = URLEncoder.encode("诉求数据", "UTF-8").replaceAll("\\+", "%20");
+        response.setHeader("Content-disposition", "attachment;filename*=utf-8''" + fileName + ".xlsx");
+        EasyExcel.write(response.getOutputStream(), ComplaintExcel.class)
+                .sheet("诉求数据")
+                .registerWriteHandler(new AutoColumnWidthStrategy())
+                .doWrite(complaintExcels);
+    }
+
+    @Override
+    public String downloadFile(Long id, Integer type, SystemUserVo loginUserInfo) throws IOException {
+        Complaint complaint = baseMapper.getDetailBg(id);
+        if (Objects.isNull(complaint)) {
+            throw new ServiceException("该诉求不存在");
+        }
+        //查询社区信息
+        Integer reportType = complaint.getReportType();
+        String community = "";
+        switch (reportType) {
+            case 1:
+                community = "攀枝花市";
+                break;
+            case 2:
+                BcRegion region = bcRegionService.getDistrictByCode(complaint.getDistrictsCode().toString());
+                if (Objects.nonNull(region)) {
+                    community = region.getRegionName();
+                }
+                break;
+            case 3:
+                ComStreet street = comStreetService.getById(complaint.getStreetId().toString());
+                if (Objects.nonNull(street)) {
+                    BcRegion district = bcRegionService.getDistrictByCode(street.getAreaCode().toString());
+                    community = Objects.nonNull(district) ? district.getRegionName() + "-" + street.getName() : street.getName();
+                }
+                break;
+            case 4:
+                ComAct act = comActService.getById(complaint.getCommunityId());
+                if (Objects.nonNull(act)) {
+                    ComStreet street2 = comStreetService.getById(complaint.getStreetId().toString());
+                    BcRegion district = bcRegionService.getDistrictByCode(act.getAreaCode());
+                    community = Objects.nonNull(district) && Objects.nonNull(street2) ? district.getRegionName() + "-" + street2.getName() + "-" + act.getName() : act.getName();
+                }
+                break;
+            case 5:
+                ComAct act2 = comActService.getById(complaint.getCommunityId());
+                if (Objects.nonNull(act2)) {
+                    ComStreet street2 = comStreetService.getById(complaint.getStreetId().toString());
+                    BcRegion district = bcRegionService.getDistrictByCode(act2.getAreaCode());
+                    community = Objects.nonNull(district) && Objects.nonNull(street2) ? district.getRegionName() + "-" + street2.getName() + "-" + act2.getName() : act2.getName();
+                }
+                break;
+        }
+
+        PartyMember partyMember = null;
+        if (Objects.nonNull(complaint.getPartyMemberId())) {
+            partyMember = partyMemberService.getById(complaint.getPartyMemberId());
+        }
+        String fileName = "";
+        switch (type) {
+            case 1:
+                fileName = "community_question.docx";
+                break;
+            case 2:
+                fileName = "question_handle.docx";
+                if (Objects.nonNull(partyMember)) {
+                    if (StringUtil.isNotBlank(partyMember.getServiceTarget())) {
+                        community = community + "-" + partyMember.getServiceTarget();
+                    }
+                }
+                reportType = complaint.getCompletionUserLevel();
+                break;
+            case 3:
+                //如果上报或下派了，取当前操作人的层级
+                ComplaintAuditRecord record = complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaint.getId())
+                        .in(ComplaintAuditRecord::getAuditType, 2, 3)
+                        .eq(ComplaintAuditRecord::getAuditStatus, AuditStatusEnum.APPROVED.getCode())
+                        .eq(ComplaintAuditRecord::getLatestFlag, true)
+                        .last("LIMIT 1").one();
+                if (Objects.nonNull(record)) {
+                    reportType = record.getReportType();
+                }
+                fileName = "notice.docx";
+                break;
+        }
+        Map<String, Object> map = new HashMap<>();
+        map.put("community", community);
+        map.put("problemType", complaint.getProblemType());
+        map.put("descriptionContent", complaint.getDescriptionContent());
+        map.put("reportType", reportType == null ? "" : ReportTypeEnum.getDescriptionByCode(reportType));
+        if (Objects.nonNull(partyMember)) {
+            map.put("partyOrganization", StringUtil.isNotBlank(partyMember.getPartyOrganization()) ? partyMember.getPartyOrganization() : "");
+        }
+        map.put("name", complaint.getName());
+        map.put("contactNumber", complaint.getContactNumber());
+        map.put("nickname", complaint.getReportUserName());
+        map.put("phone", complaint.getReportUserPhone());
+        List<ComplaintProgress> list = complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, id).orderByAsc(ComplaintProgress::getCreateTime).list();
+        StringBuilder sb = new StringBuilder();
+        if (CollUtil.isNotEmpty(list)) {
+            int rowNum = 1;
+            list.forEach(item -> {
+                sb.append(rowNum).append("、 ");
+                sb.append(item.getDescribe()).append("\n");
+            });
+        }
+        // 在文本中直接使用换行符
+        map.put("complaintProgress", sb.toString());
+        map.put("status", ComplaintExportEnum.getEnumByCode(complaint.getStatus()).getDesc());
+        if (2 == type) {
+            //查询诉求评价
+            ComplaintComment complaintComment = complaintCommentService.lambdaQuery().eq(ComplaintComment::getComplaintId, id).last("LIMIT 1").one();
+            if (Objects.nonNull(complaintComment)) {
+                map.put("rateStr", RateEnum.getEnumByCode(complaintComment.getRate()).getDesc());
+            }
+            //map.put("departmentLevel", ReportTypeEnum.getDescriptionByCode(loginUserInfo.getAccountLevel()) + "级");
+        }
+        response.setContentType("application/octet-stream");
+        String fileNameEncode = URLEncoder.encode(fileName, "UTF-8").replaceAll("\\+", "%20");
+        response.setHeader("Content-disposition", "attachment;filename=\"" + fileNameEncode + ".docx" + "\"");
+        InputStream resourceAsStream = this.getClass().getResourceAsStream("/template/" + fileName);
+        XWPFTemplate.compile(resourceAsStream).render(map).writeAndClose(response.getOutputStream());
+        return complaint.getName();
+    }
+
+
+//    public static void main(String[] args) {
+//        try {
+//            /*文本*/
+//            Map<String, Object> map = new HashMap<>();
+//            map.put("community", "社区社区");
+//            map.put("problemType", "就业");
+//            map.put("descriptionContent", "描述内容");
+//            map.put("reportType", "党员");
+//            map.put("partyOrganization", "石羊党群");
+//            map.put("name", "张三");
+//            map.put("contactNumber", "1888888888");
+//            map.put("nickname", "李四");
+//            map.put("phone", "17777777777");
+//            // 在文本中直接使用换行符
+//            String content = "第一行内容\n第二行内容\n第三行内容";
+//            map.put("complaintProgress", content);
+//            map.put("status", "处理中");
+//            XWPFTemplate.compile("F:\\DeskTop\\zhihuishequ\\springcloud_k8s_panzhihuazhihuishequ\\service_sangeshenbian\\src\\main\\resources\\template\\community_question.docx").render(map).writeToFile("F:\\DeskTop\\社区.docx");
+//        } catch (IOException e) {
+//            e.printStackTrace();
+//        }
+//    }
+
+
+    /**
+     * 获取超时未评价的数据
+     *
+     * @return
+     */
+    @Override
+    public List<Complaint> getTimeoutAndNotComment() {
+        return this.baseMapper.getTimeoutAndNotComment();
+    }
+
+    /**
+     *  修改办理进度
+     * @param dto
+     */
+    @Override
+    public void updateProgress(ComplaintProcessUpdateDto dto) {
+        complaintProgressService.update(new LambdaUpdateWrapper<ComplaintProgress>().eq(ComplaintProgress::getId, dto.getId())
+                .set(ComplaintProgress::getDescribe, dto.getDescribe()).set(ComplaintProgress::getImgUrl, dto.getImgUrl())
+                .set(ComplaintProgress::getVideo, dto.getVideo()) )  ;
+    }
+
+    /**
+     *  删除办理进度
+     * @param
+     */
+    @Override
+    public void delProgress(Long id) {
+       complaintProgressService.removeById(id);
+    }
+
+    @Override
+    public AnalyticStatisticsOneVo analyticStatisticsOne(AnalyticStatisticsQuery query,List<Complaint> complaints, SimpleDateFormat simpleDateFormat) {
+        String nowYearMonth;
+        String lastYearMonth;
+        int value = LocalDate.now().getMonth().getValue();
+        if(value<10){
+            nowYearMonth = LocalDate.now().getYear() + "-0" + LocalDate.now().getMonth().getValue();
+        }else {
+            nowYearMonth = LocalDate.now().getYear() + "-" + LocalDate.now().getMonth().getValue();
+        }
+        int value1 = LocalDate.now().minusMonths(1).getMonth().getValue();
+        if(value1<10){
+            lastYearMonth = LocalDate.now().minusMonths(1).getYear() + "-0" + LocalDate.now().minusMonths(1).getMonth().getValue();
+        }else {
+            lastYearMonth = LocalDate.now().minusMonths(1).getYear() + "-" + LocalDate.now().minusMonths(1).getMonth().getValue();
+        }
+
+
+        AnalyticStatisticsOneVo vo = new AnalyticStatisticsOneVo();
+
+        // 诉求单量总计
+        vo.setAllTotal(complaints.size());
+
+        // 诉求单量本月
+        int thisMonthTotal = (int)complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).count();
+        vo.setThisMonthTotal( thisMonthTotal);
+
+        // 诉求单量同比上月
+        int lastMonthTotal = (int)complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(lastYearMonth)).count();
+        vo.setLastMonthCompareTotal(thisMonthTotal- lastMonthTotal);
+
+        // 正在办理
+        int nowTransactTotal = (int) complaints.stream().filter(e -> e.getStatus() == 0).count();
+        vo.setNowTransactTotal(nowTransactTotal);
+
+        // 审核中
+        int auditTransactTotal = (int) complaints.stream().filter(e -> e.getStatus() == 5 || e.getStatus() == 7).count();
+        vo.setAuditTransactTotal(auditTransactTotal);
+
+        // 延期办理
+        int postponeTransactTotal = (int) complaints.stream().filter(e -> e.getStatus() == 1).count();
+        vo.setPostponeTransactTotal(postponeTransactTotal);
+
+        // 已办结
+        int completeTransactTotal = (int) complaints.stream().filter(e -> e.getStatus() == 3).count();
+        vo.setCompleteTransactTotal(completeTransactTotal);
+
+        // 超时办理总量
+        List<Complaint> overtimeComplaints = complaints.stream().filter(e -> e.getStatus() == 2).collect(Collectors.toList());
+        vo.setOvertimeTransactTotal(overtimeComplaints.size());
+
+        // 超时办理本月
+        int thisMonthOvertimeTransactTotal = (int) overtimeComplaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).count();
+        vo.setThisMonthOvertimeTransactTotal(thisMonthOvertimeTransactTotal);
+
+        // 超时办理同比上月
+        int lastMonthOvertimeTransactTotal = (int) overtimeComplaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(lastYearMonth)).count();
+        vo.setLastMonthOvertimeTransactCompareTotal(thisMonthOvertimeTransactTotal-lastMonthOvertimeTransactTotal);
+
+        // 平均处理时长
+        if(complaints.size()>0) {
+            double averageDay = complaints.stream().mapToDouble(v -> v.getHandlingDay() == null ? 0 : v.getHandlingDay()).average().getAsDouble();
+            averageDay = BigDecimal.valueOf(averageDay).setScale(2, RoundingMode.HALF_UP).doubleValue();
+            vo.setAverageTime(averageDay);
+
+            List<Complaint> thisMonthAverageTimeComplaints = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).collect(Collectors.toList());
+            if(thisMonthAverageTimeComplaints.size()>0){
+                double thisMonthAverageTime = thisMonthAverageTimeComplaints.stream().mapToDouble(v -> v.getHandlingDay() == null ? 0 : v.getHandlingDay()).average().getAsDouble();
+                thisMonthAverageTime = BigDecimal.valueOf(thisMonthAverageTime).setScale(2, RoundingMode.HALF_UP).doubleValue();
+                vo.setThisMonthAverageTime(thisMonthAverageTime);
+            }
+            List<Complaint> lastMonthAverageTimeComplaints = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(lastYearMonth)).collect(Collectors.toList());
+            if(lastMonthAverageTimeComplaints.size()>0){
+                double lastMonthAverageTime = lastMonthAverageTimeComplaints.stream().mapToDouble(v -> v.getHandlingDay() == null ? 0 : v.getHandlingDay()).average().getAsDouble();
+                lastMonthAverageTime = BigDecimal.valueOf(lastMonthAverageTime).setScale(2, RoundingMode.HALF_UP).doubleValue();
+                vo.setAverageTime(vo.getThisMonthAverageTime() - lastMonthAverageTime);
+            }
+
+        }
+        // 获取评价了的诉求
+        List<Complaint> commentRateComplaints = complaints.stream().filter(e -> e.getCommentRate() != null).collect(Collectors.toList());
+        long count = commentRateComplaints.stream().filter(e -> e.getCommentRate() > 1).count();
+        int size = commentRateComplaints.size();
+        if(size>0){
+            BigDecimal multiply = BigDecimal.valueOf(count).divide(new BigDecimal(size), 2, BigDecimal.ROUND_HALF_UP).multiply(new BigDecimal("100"));
+            vo.setSatisfactionRate(multiply.doubleValue());
+
+            List<Complaint> nowMonth = commentRateComplaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).collect(Collectors.toList());
+            // 当月满意
+            long count1 = nowMonth.stream().filter(e -> e.getCommentRate() > 1).count();
+            // 当月的评价数
+            int nowMonthSize = nowMonth.size();
+            if(nowMonthSize>0){
+                BigDecimal multiply1 = BigDecimal.valueOf(count1).divide(new BigDecimal(nowMonthSize), 2, BigDecimal.ROUND_HALF_UP).multiply(new BigDecimal("100"));
+                vo.setThisMonthSatisfactionRate(multiply1.doubleValue());
+            }
+
+            List<Complaint> lastMonth = commentRateComplaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nowYearMonth)).collect(Collectors.toList());
+            // 当月满意
+            long count2 = lastMonth.stream().filter(e -> e.getCommentRate() > 1).count();
+            // 当月的评价数
+            int lastMonthSize = lastMonth.size();
+            if(lastMonthSize>0){
+                BigDecimal multiply2 = BigDecimal.valueOf(count2).divide(new BigDecimal(lastMonthSize), 2, BigDecimal.ROUND_HALF_UP).multiply(new BigDecimal("100"));
+                vo.setLastMonthCompareSatisfactionRate(vo.getThisMonthSatisfactionRate()-multiply2.doubleValue());
+            }
+        }
+        return vo;
+    }
+
+    @Override
+    public List<AnalyticStatisticsTwoVo> analyticStatisticsTwo(AnalyticStatisticsQuery query, List<Complaint> complaints, SimpleDateFormat simpleDateFormat) {
+        ArrayList<AnalyticStatisticsTwoVo> list = new ArrayList<>();
+        try {
+            if (StringUtils.isNotEmpty(query.getTime())) {
+                String[] split = query.getTime().split(" - ");
+                Date parse = simpleDateFormat.parse(split[0] + " 00:00:00");
+                Date parse1 = simpleDateFormat.parse(split[1] + " 23:59:59");
+                complaints = complaints.stream().filter(e -> e.getCreateTime().getTime() <= parse1.getTime() && e.getCreateTime().getTime() >= parse.getTime()).collect(Collectors.toList());
+                int day = DateUtils.getDay(parse, parse1);
+
+                for (int i = 0; i <= day; i++) {
+                    AnalyticStatisticsTwoVo analyticStatisticsTwoVo = new AnalyticStatisticsTwoVo();
+                    if(i==0){
+                        List<Complaint> collect = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(split[0])).collect(Collectors.toList());
+                        analyticStatisticsTwoVo.setTime(split[0]);
+                        analyticStatisticsTwoVo.setAllTotal(collect.size());
+                        int count = (int) collect.stream().filter(e -> e.getStatus() == 3).count();
+                        analyticStatisticsTwoVo.setCompleteTotal(count);
+                        list.add(analyticStatisticsTwoVo);
+                    }else {
+                        String nextDay = DateUtils.getNextDay(parse, i);
+                        List<Complaint> collect = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(nextDay)).collect(Collectors.toList());
+                        analyticStatisticsTwoVo.setTime(nextDay);
+                        analyticStatisticsTwoVo.setAllTotal(collect.size());
+                        int count = (int) collect.stream().filter(e -> e.getStatus() == 3).count();
+                        analyticStatisticsTwoVo.setCompleteTotal(count);
+                        list.add(analyticStatisticsTwoVo);
+                    }
+                }
+
+            } else {
+                String time = DateUtils.getBeforeDay(6) + " 00:00:00";
+                Date parse = simpleDateFormat.parse(time);
+                // 近7天数据
+                complaints = complaints.stream().filter(e -> e.getCreateTime().getTime() <= new Date().getTime() && e.getCreateTime().getTime() >= parse.getTime()).collect(Collectors.toList());
+
+                for (int i = 6; i > 0; i--) {
+                    // 获取前7天的时间
+                    String day = DateUtils.getBeforeDay(i);
+                    List<Complaint> complaintList = complaints.stream().filter(e -> simpleDateFormat.format(e.getCreateTime()).contains(day)).collect(Collectors.toList());
+                    AnalyticStatisticsTwoVo analyticStatisticsTwoVo = new AnalyticStatisticsTwoVo();
+                    analyticStatisticsTwoVo.setTime(day);
+                    analyticStatisticsTwoVo.setAllTotal(complaintList.size());
+                    int count = (int) complaintList.stream().filter(e -> e.getStatus() == 3).count();
+                    analyticStatisticsTwoVo.setCompleteTotal(count);
+                    list.add(analyticStatisticsTwoVo);
+                }
+
+            }
+        } catch (ParseException e) {
+            throw new RuntimeException(e);
+        }
+        return list;
+    }
+
+    @Override
+    public List<AnalyticStatisticsThreeVo> analyticStatisticsThree(AnalyticStatisticsQuery query, List<Complaint> complaints) {
+        Map<String, List<Complaint>> groupedByProblemType = complaints.stream()
+                .collect(Collectors.groupingBy(Complaint::getProblemType));
+        List<AnalyticStatisticsThreeVo> analyticStatisticsThreeVos = groupedByProblemType.entrySet().stream()
+                .map(entry -> {
+                    AnalyticStatisticsThreeVo analyticStatisticsThreeVo = new AnalyticStatisticsThreeVo();
+                    analyticStatisticsThreeVo.setName(entry.getKey());
+                    analyticStatisticsThreeVo.setAllTotal(entry.getValue().size());
+                    return analyticStatisticsThreeVo;
+                })
+                .collect(Collectors.toList());
+        analyticStatisticsThreeVos = analyticStatisticsThreeVos.stream().sorted(Comparator.comparing(AnalyticStatisticsThreeVo::getAllTotal).reversed()).collect(Collectors.toList());
+        if(query.getRank()==null){
+            return analyticStatisticsThreeVos;
+        }else if(query.getRank()==5){
+           return analyticStatisticsThreeVos.stream().limit(5).collect(Collectors.toList());
+        }else if(query.getRank()==10){
+            return analyticStatisticsThreeVos.stream().limit(10).collect(Collectors.toList());
+        }
+        return Collections.emptyList();
+    }
+
+    @Override
+    public AnalyticStatisticsFourVo analyticStatisticsFour(List<Complaint> complaints) {
+        AnalyticStatisticsFourVo vo = new AnalyticStatisticsFourVo();
+        // 0：不满意 1：一般 2：满意 3：非常满意
+        long count = complaints.stream().filter(e -> e.getCommentRate() != null && e.getCommentRate() == 0).count();
+        long count1 = complaints.stream().filter(e -> e.getCommentRate() != null && e.getCommentRate() == 1).count();
+        long count2 = complaints.stream().filter(e -> e.getCommentRate() != null && e.getCommentRate() == 2).count();
+        long count3 = complaints.stream().filter(e -> e.getCommentRate() != null && e.getCommentRate() == 3).count();
+        vo.setDissatisfactionRate(BigDecimal.valueOf(count).divide(BigDecimal.valueOf(complaints.size()), 2, RoundingMode.HALF_UP).multiply(new BigDecimal("100")).doubleValue());
+        vo.setGeneralSatisfactionRate(BigDecimal.valueOf(count1).divide(BigDecimal.valueOf(complaints.size()), 2, RoundingMode.HALF_UP).multiply(new BigDecimal("100")).doubleValue());
+        vo.setSatisfactionRate(BigDecimal.valueOf(count2).divide(BigDecimal.valueOf(complaints.size()), 2, RoundingMode.HALF_UP).multiply(new BigDecimal("100")).doubleValue());
+        vo.setGreatSatisfactionRate(BigDecimal.valueOf(count3).divide(BigDecimal.valueOf(complaints.size()), 2, RoundingMode.HALF_UP).multiply(new BigDecimal("100")).doubleValue());
+
+        return vo;
+    }
+
+
 }
 

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