From f0a9a41697a8568e8b3bd3436c450e68b3298916 Mon Sep 17 00:00:00 2001
From: Pu Zhibing <393733352@qq.com>
Date: 星期四, 27 二月 2025 11:39:18 +0800
Subject: [PATCH] 修改日志
---
springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java | 310 ++++++++++++++++++++++++++++++++++++++++++++++-----
1 files changed, 277 insertions(+), 33 deletions(-)
diff --git a/springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java b/springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java
index 2232872..0819eb4 100644
--- a/springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java
+++ b/springcloud_k8s_panzhihuazhihuishequ/service_sangeshenbian/src/main/java/com/panzhihua/sangeshenbian/service/impl/ComplaintServiceImpl.java
@@ -1,27 +1,44 @@
package com.panzhihua.sangeshenbian.service.impl;
+import cn.hutool.core.bean.BeanUtil;
import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
import com.baomidou.mybatisplus.core.conditions.update.LambdaUpdateWrapper;
import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
-import com.panzhihua.common.exceptions.ServiceException;
import com.panzhihua.common.model.vos.LoginUserInfoVO;
+import com.panzhihua.sangeshenbian.model.dto.ComplaintCompletionDTO;
+import com.panzhihua.sangeshenbian.model.dto.ComplaintProcessDTO;
+import com.panzhihua.sangeshenbian.model.entity.Complaint;
+import com.panzhihua.common.exceptions.ServiceException;
import com.panzhihua.sangeshenbian.enums.ReportTypeEnum;
import com.panzhihua.sangeshenbian.model.dto.*;
import com.panzhihua.sangeshenbian.model.entity.*;
import com.panzhihua.sangeshenbian.enums.ProcessStatusEnum;
import com.panzhihua.sangeshenbian.dao.ComplaintMapper;
+import com.panzhihua.sangeshenbian.model.entity.ComplaintFlow;
+import com.panzhihua.sangeshenbian.model.entity.ComplaintProgress;
+import com.panzhihua.sangeshenbian.model.entity.SystemUser;
+import com.panzhihua.sangeshenbian.model.query.BasePage;
import com.panzhihua.sangeshenbian.model.query.ComplaintQuery;
+import com.panzhihua.sangeshenbian.model.vo.ComplaintTodoVO;
+import com.panzhihua.sangeshenbian.service.IComplaintFlowService;
+import com.panzhihua.sangeshenbian.service.IComplaintProgressService;
+import com.panzhihua.sangeshenbian.service.IComplaintService;
import com.panzhihua.sangeshenbian.model.vo.DispatchVO;
import com.panzhihua.sangeshenbian.service.*;
import com.baomidou.mybatisplus.extension.service.impl.ServiceImpl;
import com.panzhihua.sangeshenbian.model.vo.ComplaintVO;
+import com.panzhihua.sangeshenbian.service.ISystemUserService;
import lombok.RequiredArgsConstructor;
+import org.springframework.context.annotation.Lazy;
import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
import java.text.SimpleDateFormat;
import java.util.ArrayList;
import java.util.Date;
import java.util.List;
+import java.util.Objects;
+import java.util.Optional;
import static cn.hutool.core.util.ObjectUtil.isNull;
@@ -34,15 +51,17 @@
* @since 2025-02-22
*/
@Service
-@RequiredArgsConstructor
+@RequiredArgsConstructor(onConstructor_ = {@Lazy})
public class ComplaintServiceImpl extends ServiceImpl<ComplaintMapper, Complaint> implements IComplaintService {
-
- private final IComplaintAuditRecordService complaintAuditRecordService;
private final ISystemUserService systemUserService;
private final IComplaintFlowService complaintFlowService;
+ private final IComplaintProgressService complaintProgressService;
+
+ private final IComplaintAuditRecordService complaintAuditRecordService;
private final IBcRegionService bcRegionService;
private final IComStreetService comStreetService;
private final IComActService comActService;
+ private final IWorkOrderItemConfigService workOrderItemConfigService;
@Override
public void saveComplaint(Complaint complaint, Long userId) {
@@ -75,67 +94,152 @@
complaint.setCreateBy(userId);
complaint.setUpdateBy(userId);
complaint.setUpdateTime(new Date(System.currentTimeMillis()));
-
+ //查询系统配置诉求处理期限，设置截止日期
+ WorkOrderItemConfig config = workOrderItemConfigService.lambdaQuery().orderByDesc(WorkOrderItemConfig::getId).last("LIMIT 1").one();
+ if (Objects.isNull(config)){
+ throw new ServiceException("工单事项未配置，请联系管理员");
+ }
+ complaint.setClosingTime(new Date(System.currentTimeMillis() + config.getDemandProcessingTime() * 24 * 60 * 60 * 1000));
// 保存诉求记录
save(complaint);
}
/**
* @param query
+ * @param loginUserInfoVO
* @return
*/
@Override
- public Page<ComplaintVO> complaintList(ComplaintQuery query) {
- //判断当前登录用户级别，查询对应工单
+ public Page<ComplaintVO> complaintList(ComplaintQuery query, LoginUserInfoVO loginUserInfoVO) {
Page<ComplaintVO> page = new Page<>(query.getPageNum(), query.getPageSize());
+ //判断当前登录用户级别，查询对应工单
+ Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone());
+ String targetId = "";
+ int isSuperior = 0;
+ //上级
+ if (systemUserByPhone.isPresent()) {
+ SystemUser systemUser = systemUserByPhone.get();
+ Integer accountLevel = systemUser.getAccountLevel();
+ switch (accountLevel) {
+ case 1:
+ //市级
+ targetId = "510400";
+ break;
+ case 2:
+ //区县级
+ targetId = systemUser.getDistrictsCode();
+ break;
+ case 3:
+ //街道
+ targetId = systemUser.getStreetId().toString();
+ break;
+ case 4:
+ //社区
+ targetId = systemUser.getCommunityId().toString();
+ break;
+ }
+ isSuperior = 1;
+ } else {
+ //党员
+ targetId = loginUserInfoVO.getUserId().toString();
+ }
+ //查询对应诉求
+ query.setUserId(loginUserInfoVO.getUserId());//当前登录用户id
+ page = baseMapper.selectComplaintPage(page, query, targetId,isSuperior);
return page;
+ }
+
+ /**
+ * 工单详情
+ * @param id
+ * @return
+ */
+ @Override
+ public ComplaintVO detail(Long id) {
+ ComplaintVO detail = baseMapper.getDetail(id);
+ if (detail.getStatus().equals(0)) {
+ List<ComplaintFlow> list = complaintFlowService.lambdaQuery().eq(ComplaintFlow::getComplaintId, id).orderByAsc(ComplaintFlow::getCreateTime).list();
+ detail.setComplaintFlows(list);
+ }
+ //查询办理进度
+ List<ComplaintProgress> list = complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, id)
+ .orderByAsc(ComplaintProgress::getCreateTime).list();
+ detail.setComplaintProgresses(list);
+ return detail;
}
/**
* 办理进度录入
*
* @param dto
+ * @param loginUserInfoVO
*/
@Override
- public void saveProcess(ComplaintProcessDTO dto) {
-
+ public void saveProcess(ComplaintProcessDTO dto, LoginUserInfoVO loginUserInfoVO) {
+ ComplaintProgress complaintProgress = BeanUtil.copyProperties(dto, ComplaintProgress.class);
+ complaintProgress.setCreateTime(new Date());
+ complaintProgress.setCreateBy(loginUserInfoVO.getUserId());
+ complaintProgress.setCreateByName(loginUserInfoVO.getNickName());
+ complaintProgressService.save(complaintProgress);
}
/**
* 办理结果录入
*
* @param dto
+ * @param loginUserInfoVO
*/
@Override
- public void saveResult(ComplaintCompletionDTO dto) {
-
+ public void saveResult(ComplaintCompletionDTO dto, LoginUserInfoVO loginUserInfoVO) {
+ Complaint complaint = BeanUtil.copyProperties(dto, Complaint.class);
+ complaint.setUpdateTime(new Date());
+ complaint.setCompletionUserId(loginUserInfoVO.getUserId());
+ complaint.setCompletionUsername(loginUserInfoVO.getNickName());
+ complaint.setCompletionUserPhone(loginUserInfoVO.getPhone());
+ complaint.setCompletionTime(new Date());
+ this.updateById(complaint);
+ }
+ /**
+ * 办理进度列表
+ * @param complaintId
+ * @return
+ */
+ @Override
+ public List<ComplaintProgress> progress(Long complaintId) {
+ //查询办理进度
+ return complaintProgressService.lambdaQuery().eq(ComplaintProgress::getComplaintId, complaintId)
+ .orderByAsc(ComplaintProgress::getCreateTime).list();
}
@Override
+ @Transactional(rollbackFor = Exception.class)
public void saveReport(ComplaintReportDTO dto, LoginUserInfoVO loginUserInfoVO) {
String phone = loginUserInfoVO.getPhone();
SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
.eq(SystemUser::getPhone, phone)
.eq(SystemUser::getIsAdmin, 1)
- .eq(SystemUser::getStatus, 3)
+ .ne(SystemUser::getStatus, 3)
.last("LIMIT 1"));
Long superiorId;
int reportType;
if (adminUser == null) {
superiorId = loginUserInfoVO.getCommunityId();
+ if (Objects.isNull(superiorId)){
+ throw new ServiceException("上报失败，请绑定社区");
+ }
reportType = ReportTypeEnum.COMMUNITY.getCode();
} else {
int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
if (accountLevel == 1) {
throw new ServiceException("市级账号,无法上报！");
}
- reportType = accountLevel + 1;
+ reportType = accountLevel - 1;
// 使用基本类型比较并补充默认分支
if (accountLevel == ReportTypeEnum.COMMUNITY.getCode()) {
- superiorId = Long.parseLong(adminUser.getStreetCode());
+ superiorId = Long.parseLong(adminUser.getStreetId());
} else if (accountLevel == ReportTypeEnum.STREET.getCode()) {
superiorId = Long.parseLong(adminUser.getDistrictsCode());
} else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
@@ -157,35 +261,35 @@
.set(ComplaintAuditRecord::getLatestFlag,false));
// 添加审核记录
- complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 2, dto.getComment(), loginUserInfoVO.getUserId());
+ complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 2, dto.getComment(), loginUserInfoVO,adminUser);
}
@Override
+ @Transactional(rollbackFor = Exception.class)
public void saveDispatch(ComplaintDispatch dto, LoginUserInfoVO loginUserInfoVO) {
String phone = loginUserInfoVO.getPhone();
SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
.eq(SystemUser::getPhone, phone)
.eq(SystemUser::getIsAdmin, 1)
- .eq(SystemUser::getStatus, 3)
+ .ne(SystemUser::getStatus, 3)
.last("LIMIT 1"));
if (adminUser == null) {
throw new ServiceException("无权下派");
}
+
long superiorId;
- int reportType;
int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
- if (accountLevel == 1) {
- throw new ServiceException("市级账号,无法上报！");
+ if (accountLevel == 4) {
+ throw new ServiceException("社区账号,无法下派！");
}
- reportType = accountLevel - 1;
// 使用基本类型比较并补充默认分支
if (accountLevel == ReportTypeEnum.STREET.getCode()) {
- superiorId = Long.parseLong(adminUser.getCommunityCode());
+ superiorId = adminUser.getCommunityId().longValue();
} else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
- superiorId = Long.parseLong(adminUser.getStreetCode());
+ superiorId = Long.parseLong(adminUser.getStreetId());
} else if (accountLevel == ReportTypeEnum.CITY.getCode()) {
superiorId = Long.parseLong(adminUser.getDistrictsCode());
} else {
@@ -193,40 +297,127 @@
throw new ServiceException("未知的账号等级");
}
+ Long superiorOrgId;
Complaint complaint = getById(dto.getComplaintId());
- complaint.setReportType(reportType);
+ superiorOrgId = complaint.getSuperiorId();
+ complaint.setReportType(accountLevel + 1);
complaint.setSuperiorId(superiorId);
updateById(complaint);
// 添加流转记录
- complaintFlowService.createFlow(dto.getComplaintId(), 1, loginUserInfoVO.getUserId());
+ complaintFlowService.createFlow(dto.getComplaintId(), superiorOrgId, accountLevel, 1, loginUserInfoVO.getUserId());
}
@Override
+ @Transactional(rollbackFor = Exception.class)
public void reportAudit(ComplaintReporAuditDTO complaintReporAuditDTO, LoginUserInfoVO loginUserInfoVO) {
- complaintAuditRecordService.audit(complaintReporAuditDTO.getId(), loginUserInfoVO.getUserId(),
+ Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone());
+ if (!systemUserByPhone.isPresent()) {
+ throw new ServiceException("无权审核");
+ }
+ //查询上报审核记录
+ ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaintReporAuditDTO.getId())
+ .eq(ComplaintAuditRecord::getAuditType, 2)
+ .eq(ComplaintAuditRecord::getLatestFlag, true)
+ .last("LIMIT 1").one();
+ if (Objects.isNull(complaintAuditRecord)) {
+ throw new ServiceException("上报申请记录不存在");
+ }
+ //查询待审核诉求
+ complaintAuditRecordService.audit(complaintAuditRecord, loginUserInfoVO.getUserId(),
complaintReporAuditDTO.getAuditResult(), complaintReporAuditDTO.getRejectReason());
// 添加流转记录
- ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.getById(complaintReporAuditDTO.getId());
- complaintFlowService.createFlow(complaintAuditRecord.getComplaintId(), 0, loginUserInfoVO.getUserId());
+ Complaint complaint = getById(complaintAuditRecord.getComplaintId());
+
+ Long superiorId = null;
+ if (Objects.nonNull(complaint)) {
+ superiorId = complaint.getCreateBy();
+ if (Objects.nonNull(complaint.getSuperiorId())) {
+ superiorId = complaint.getSuperiorId();
+ }
+ complaintFlowService.createFlow(complaintAuditRecord.getComplaintId(), superiorId,complaint.getReportType(),0, loginUserInfoVO.getUserId());
+ }
+ //审核通过后，将诉求转移给上级
+ if (complaintAuditRecord.getAuditType().equals(2) && complaintAuditRecord.getAuditStatus().equals(1)){
+ SystemUser systemUser = systemUserByPhone.get();
+ switch (systemUser.getAccountLevel()) {
+ case 1:
+ superiorId = 510400L;//默认市级
+ break;
+ case 2:
+ superiorId = Long.parseLong(systemUser.getDistrictsCode());
+ break;
+ case 3:
+ superiorId = Long.parseLong(systemUser.getStreetId());
+ break;
+ case 4:
+ superiorId = systemUser.getCommunityId();
+ break;
+ }
+ }
+ complaint.setSuperiorId(superiorId);
+ updateById(complaint );
}
@Override
+ @Transactional(rollbackFor = Exception.class)
public void saveDelay(ComplaintDelayDTO dto, LoginUserInfoVO loginUserInfoVO) {
// 标记最新
complaintAuditRecordService.update(new LambdaUpdateWrapper<ComplaintAuditRecord>()
.eq(ComplaintAuditRecord::getComplaintId, dto.getComplaintId())
.set(ComplaintAuditRecord::getLatestFlag,false));
+ SystemUser systemUser = systemUserService.getSystemUserByPhone(loginUserInfoVO.getPhone()).orElse(null);
+ Long superiorId;
+ int reportType;
+ if (systemUser == null) {
+ superiorId = loginUserInfoVO.getCommunityId();
+ if (Objects.isNull(superiorId)){
+ throw new ServiceException("上报失败，请绑定社区");
+ }
+ reportType = ReportTypeEnum.COMMUNITY.getCode();
+ } else {
+ int accountLevel = systemUser.getAccountLevel(); // 改为基本类型
+ if (accountLevel == 1) {
+ throw new ServiceException("市级账号,无法上报！");
+ }
+ reportType = accountLevel + 1;
+
+ // 使用基本类型比较并补充默认分支
+ if (accountLevel == ReportTypeEnum.COMMUNITY.getCode()) {
+ superiorId = Long.parseLong(systemUser.getStreetId());
+ } else if (accountLevel == ReportTypeEnum.STREET.getCode()) {
+ superiorId = Long.parseLong(systemUser.getDistrictsCode());
+ } else if (accountLevel == ReportTypeEnum.DISTRICT.getCode()) {
+ superiorId = 510400L; // 攀枝花市
+ } else {
+ // 处理未预期的账号等级
+ throw new ServiceException("未知的账号等级");
+ }
+ }
+
+ Complaint complaint = getById(dto.getComplaintId());
+ complaint.setReportType(reportType);
+ complaint.setSuperiorId(superiorId);
+ updateById(complaint);
// 添加审核记录
- complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 1, dto.getComment(), loginUserInfoVO.getUserId());
+ complaintAuditRecordService.createComplaintAuditRecord(dto.getComplaintId(), 1, dto.getComment(), loginUserInfoVO, systemUser);
}
@Override
public void delayAudit(ComplaintDelayAuditDTO complaintDelayAuditDTO, LoginUserInfoVO loginUserInfoVO) {
- complaintAuditRecordService.audit(complaintDelayAuditDTO.getId(), loginUserInfoVO.getUserId(),
+ //查询待审核诉求
+ ComplaintAuditRecord complaintAuditRecord = complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaintDelayAuditDTO.getComplaintId())
+ .eq(ComplaintAuditRecord::getAuditType, 1)
+ .eq(ComplaintAuditRecord::getAuditStatus, 0)
+ .eq(ComplaintAuditRecord::getLatestFlag, true)
+ .last("LIMIT 1").one();
+ if (Objects.isNull(complaintAuditRecord)) {
+ throw new ServiceException("诉求延期申请不存在");
+ }
+ complaintAuditRecordService.audit(complaintAuditRecord, loginUserInfoVO.getUserId(),
complaintDelayAuditDTO.getAuditResult(), complaintDelayAuditDTO.getRejectReason());
}
@@ -237,16 +428,16 @@
SystemUser adminUser = systemUserService.getOne(new LambdaQueryWrapper<SystemUser>()
.eq(SystemUser::getPhone, phone)
.eq(SystemUser::getIsAdmin, 1)
- .eq(SystemUser::getStatus, 3)
+ .ne(SystemUser::getStatus, 3)
.last("LIMIT 1"));
if (adminUser == null) {
throw new ServiceException("无权下派");
}
int accountLevel = adminUser.getAccountLevel(); // 改为基本类型
- if (accountLevel == 1) {
+ /* if (accountLevel == 1) {
throw new ServiceException("市级账号,无法上报！");
- }
+ }*/
// 使用基本类型比较并补充默认分支
List<DispatchVO> dispatchVOList = new ArrayList<>();
@@ -268,7 +459,7 @@
}
} else if (accountLevel == ReportTypeEnum.CITY.getCode()) {
List<BcRegion> list = bcRegionService.list(new LambdaQueryWrapper<BcRegion>()
- .eq(BcRegion::getHierarchyOrder, 3));
+ .eq(BcRegion::getHierarchyOrder, 3).eq(BcRegion::getParentId, 510400));//获取攀枝花市下的区县
for (BcRegion region : list) {
DispatchVO dispatchVO = new DispatchVO();
dispatchVO.setId(Long.valueOf(region.getRegionCode()));
@@ -281,5 +472,58 @@
}
return dispatchVOList;
}
+ /**
+ * 获取待办诉求
+ * @param basePage
+ * @param loginUserInfo
+ * @return
+ */
+ @Override
+ public Page<ComplaintTodoVO> getTodoList(BasePage basePage, LoginUserInfoVO loginUserInfo) {
+ Optional<SystemUser> systemUserByPhone = systemUserService.getSystemUserByPhone(loginUserInfo.getPhone());
+ String targetId = "";
+ int isSuperior = 0;
+ //上级
+ if (systemUserByPhone.isPresent()) {
+ SystemUser systemUser = systemUserByPhone.get();
+ Integer accountLevel = systemUser.getAccountLevel();
+ switch (accountLevel) {
+ case 1:
+ //市级
+ targetId = "510400";
+ break;
+ case 2:
+ //区县级
+ targetId = systemUser.getDistrictsCode();
+ break;
+ case 3:
+ //街道
+ targetId = systemUser.getStreetId().toString();
+ break;
+ case 4:
+ //社区
+ targetId = systemUser.getCommunityId().toString();
+ break;
+ }
+ isSuperior = 1;
+ } else {
+ //党员
+ targetId = loginUserInfo.getUserId().toString();
+ }
+ Page<ComplaintTodoVO> page = baseMapper.getTodoList(new Page<>(basePage.getPageNum(), basePage.getPageSize()), targetId,isSuperior);
+ return page;
+ }
+ /**
+ * 延期情况说明
+ * @param complaintId
+ * @return
+ */
+ @Override
+ public ComplaintAuditRecord delayDetail(Long complaintId) {
+ return complaintAuditRecordService.lambdaQuery().eq(ComplaintAuditRecord::getComplaintId, complaintId)
+ .eq(ComplaintAuditRecord::getAuditType, 1)
+ .eq(ComplaintAuditRecord::getLatestFlag, true)
+ .last("LIMIT 1").one();
+ }
}
--
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